Example 1.

Quality Management Plan

QUALITY MANAGEMENT PLAN

Project Title: Quality Roles and Responsibilities: Role: 1. 2. 3. 4. Responsibilities: 1. 2. 3. 4. Date Prepared:

Quality Assurance Approach:

Quality Control Approach:

Quality Improvement Approach:

Example 2. Quality Metrics

QUALITY METRICS
Project Title: ID Item Metric Date Prepared: Measurement Method

Example 3. Sample Audit Checklist

Checklist No.:

Audit Checklist
Audit Session General Data: Audit No.: Audit Session Date: Auditor: Technical Expert: Contacted Persons: Question (Audit Criterion) Reference Document/Record (Audit Evidence) Result (Audit Finding) Conformity Nonconformity Audit Session Criteria: ISO 9001:2000 requirements Company's quality management system requirements Customer requirements in [Project Name] Statutory and regulatory requirements Audit Session Scope: 1. Organizational Unit: 2. Project: 3. Physical Location: 4. Processes/Activities: Start & Finish Time:

Page 1 of 1

Remarks

Issue Date:

Prepared by: Auditor

Approved by: Audit Team Leader

Example 4. Process Improvement Plan

PROCESS IMPROVEMENT PLAN

Date Prepared:

Project Title: Process Description:

Process Metrics:

Targets for Improvement:

Process Improvement Approach:

Attach a process flowchart of the current and the intended future processes.

Example 6. Sample Audit

Audit Plan

Audit Description:

Audit Objective(s): 1. Verification of conformance to ISO 9001:2000 requirements Quality management system requirements Customer requirements in [Project Name] Statutory and regulatory requirements 2. Identification of improvement areas Audit Scope: 1. Organizational units to be audited Top Management Quality Management IT Services Administration Proposals & Contracts Process Design Piping & Plant Design Equipment Design Electrical Design Control & Instrumentation Design Structural Design Civil Design Architectural Design Projects Division Procurement Construction Management Project Planning & Control Audit Team: Audit team leader: 1. 2. 3. 4. Rev. No.: Issue Date: 5. 6. 7. 8. 9. 10. 11. 12.

Audit Criteria: ISO 9001:2000 requirements Quality management system requirements Customer requirements in [Project Name] Statutory and regulatory requirements Other criterion (specify)

2. Physical locations to be audited: Tehran office Construction site 1: Construction site 2: Construction site 3: 3. Projects to be audited: a. b. c. d. 4. Processes/activities to be audited: a. b. c. d. e. Audit Dates: Required Resources a. b. c. Approved by: Managing Director

Prepared by: QM Department Manager

Example 7. Sample Audit AgendaPlan

Audit Agenda
Audit Date(s):

Page 1 of 1

Audit Description: Date Time Frame Audit Issue * Auditee

Auditor(s)

Technical Expert

Auditee Representative

Rev. No.:

Issue Date:

Prepared by: Audit Team Leader

Approved by: QM Department Manager

Example 8. Sample NCR

Report No.: Page 1 of 1

Nonconformity Report
Audit Session General Data: Audit Session Date: Auditor: Contacted Persons: Audit Session Criteria: ISO 9001:2000 requirements Company's quality management system requirements Customer requirements in [Project Name] Statutory and regulatory requirements Requirement (which is violated): Audit Session Scope: 1. Organizational Unit: 2. Project: 3. Physical Location: 4. Processes/Activities: Audit Session Time: Technical Expert:

Failure:

Category (optional): Evidence:

Major

Minor

Observation

Raised by: Auditor Correction/Corrective Action:

Accepted by: Auditee

Approved by: Audit Team Leader

Required; due date to submit the request form:

Not required

Example 9. Sample Audit Report

Report No.: Page 1 of 1

Audit Report
Audit Session General Data: Audit Session Date: Auditor: Contacted Persons: Audit Session Criteria: ISO 9001:2000 requirements Company's quality management system requirements Customer requirements in [Project Name] Statutory and regulatory requirements Issues not covered (although within the audit scope): Audit Session Scope: 1. Organizational Unit: 2. Project: 3. Physical Location: 4. Processes/Activities: Audit Session Time: Technical Expert:

Observed Nonconformities (if any):

Audit Conclusion:

Recommendations for improvement (if included in the audit objectives): 1. 2. Unresolved diverging opinions with the auditee (if any): Cooperation of the Auditee: Good Suggestions for improvement of internal audit process: Fair Poor

Issue Date:

Prepared by: Auditor

Approved by: Audit Team Leader

Example 10. Sample Audit Follow-up

Audit Follow-up
Audit Description: Date(s) of audit: Correction / Corrective Action NCR Number Correction / Corrective Action Not Required Required Respective Organizational Unit Due Date*

Page 1 of 1

Corrective Action Request No.

* For issuance of corrective action request form

Rev. No.: Issue Date:

Prepared by: Auditor

Approved by: Audit Team Leader