CERTIFICATE This is to certify that the project titled Job Satisfaction of Employees at Reliance LifeInsurance Company limited is an academic

ic work done by Kunal Batra submitted inthe partial fulfillment for the award of degree of Bachelor of Business Administrationfrom Maharaja Surajmal Institute, under my guidance and direction. To the best of myknowledge and belief the data and information presented by him in the project has not been submitted earlier.Project Guide Ms. Shailza Dutt Assistant Professor Department of Business Administration

ACKNOWLEDGEMENT A comprehensive listing of everyone entitled to my gratitude would necessitate thesupplement to my project work.It is none other than Almighty that I would like to thank first for granting me the perseverance and patience, which was quite essential in my endeavor.I would like to thank Ms. Shailza Dutt for providing me continuous support, guidance,encouragement and enlightening me with valuable suggestions at every step of the project. It was a truly wonderful learning experience. Kunal Batra

Chapter-1Introduction

Introduction Job Satisfaction has been defined as a pleasurable emotional state resulting from theappraisal of ones job; an affective reaction to ones job; and an attitude towards ones job. Weiss (2002) has argued that job satisfaction is an attitude but points out thatresearchers should clearly distinguish the objects of cognitive evaluation which are affect(emotion), beliefs and behaviors. This definition suggests that we form attitudes towardsour jobs by taking into account our feelings, our beliefs, and our behaviors. Job Satisfaction describes how content an individual is with his or her job. The happier people are within their job, the more satisfied they are said to be. Job satisfaction is notthe same as motivation, although it is clearly linked. Job design aims to enhance jobsatisfaction and performance; methods include job rotation, job enlargement and jobenrichment. Other influences on satisfaction include the management style and culture, employee involvement, empowerment and autonomous work groups. Job satisfaction is av e r y i mp o r t a n t a t t r i b u t e w h i c h i s f r e q u e n t l y me a s u r e d b y o r g a n i z a t i o n s . T h e mo s t common way of measurement is the use of rating scales where employees report their reactions to their jobs. Questions relate to rate of pay, work responsibilities, variety of tasks, promotional opportunities the work itself and co-workers. Some questioners ask yes or no questions while others ask to rate satisfaction on 1-5 scale (where 1 represents"not at all satisfied" and 5 represents "extremely satisfied")

OBJECTIVES OF THE STUDY The study would focus on the collection of data from the desired sample size with a viewto attain the following stated objectives: 1 . T o s t u d y a n d a n a l yz e t h e p r e s e n t l e v e l o f j o b s a t i s f a c t i o n o f t h e e mp l o ye e s i n Reliance life insurance company ltd. 2.To study about factors relating to job satisfaction of employees

.3.To study about the Causes of job satisfaction/dissatisfaction 4.To study about the consequences of job satisfaction / dissatisfaction 5.To study about the strategies to improve your job satisfaction.

RESEARCH METHODOLOGY A research methodology defines what the activity of research is, how to proceed,how to measure progress, and what constitutes success. Research Design : A research design is the arrangement of conditions for collection and analysis of data in a manner that aims to combine relevance to theresearch purpose with economy in procedure. Research design is the conceptualstructure within which research is conducted, constitutes blue print for collection,measurement and analysis of data.The research design used here is descriptive research design. Descriptive Research design - D e s c r i p t i v e r e s e a r c h i s a l s o c a l l e d Statistical Research. The main goal of this type of research is to describe the dataa n d c h a r a c t e r i s t i c s a b o u t w h a t i s b e i n g s t u d i e d . Th e i d e a b e h i n d t h i s t yp e o f research is to study frequencies, averages, and other statistical calculations. Sources Of Information : a) Primary Data :For collecting primary data an approved structure-questionnaire was used which was aframework of various questions covering various aspects of job satisfaction. b) Secondary Data

Available published books, magazines, journals etc. has been used to better understandthe concept, nature and even application of the problem so as to derive fruitful result.Even the literature, Pamphlets, past reports and the website of the company providedvaluable inputs. Methods of Data Collection :The following methods have been adopted for the purpose of research. 1.Discussion In order to have a grasp over the subject, the investigator has had a discussion with themanagement personnel. 2.Interview A f t e r d i s c u s s i o n , t h e i n v e s t i g a t o r h a s i n t e r v i e w e d t h e e mp l o ye e s o f R e l i a n c e l i f e insurance ltd for the collection of data. 3.Questionnaire Most of the information was collected by the way of filling the questionnaire by theemployees of Reliance life insurance company ltd. Sampling: a.) Area Sampling Method : Convenience Sampling method Areas covered : Rohini, Pitampura, Punjabi Bagh. b.) Method of Customers Sample Random Sampling method. Sample Size A t o t a l o f 40 employees c o mp r i s i n g o f b o t h e x e c u t i v e s a n d n o n executives were selected on random basis and responses were collected from them.

Tools used for Interpretation : Bar diagrams : A method of presenting data in which frequencies are displayed alongone axis and categories of the variable along the other, the frequencies being represented by the bar lengths. LIMITATIONS OF THE PROJECT Certain hindrances faced during the project work were :1 .M a n y e mp l o ye e s w e r e e x t r e me l y o c c u p i e d i n t h e i r a s s i g n me n t s / r e s p o n s i b i l i t i e s and therefore could not spare time for the interview/personal interaction. 2.The time allotted for the study was limited. 3 . S o me e mp l o ye e s e x p r e s s e d t h e i r i n a b i l i t y t o c o me f o r w a r d f o r i n t e r v i e ws

Chapter-2Profile of theCompany

Founder -Few men in history have made as dramatic a contribution to their countrys economicfortunes as did the founder of Reliance, Shri. Dhirubhai H Ambani . Fewer still haveleft behind a legacy that is more enduring and timeless.