LessonsLearnedfroma JourneytoHighMaturity

MaryGretchenSilosMondragon AccenturePhilippines
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Agenda
Goingforprocesshighmaturity Level4or5canbechallenging. Herearesomeofthelessons learnedfromthejourney.

GetManagementSupport
Seniormanagementsupportiscritical!
Setqualityandprocessperformance goalsandcommittothem Setupsteeringcommittee
Sponsor,keyprojectleads Givedirection,resolvejourneyissues
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EstablishaCoreTeam
Selectkeyrepresentatives
Coaches,Metrics,Methods,Tools Drivethehighmaturityjourney Reporttothesteeringcommittee Resolveprojectissues
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PlanEarly
Engageyourleadappraiserearly
BookLAschedule1.5yearsbefore appraisal BalanceLAinterpretations
ModelinterpretationsvarybyLA

DealwithStatisticalRequirements HireaStatistician
Handlethecomplexitiesoftechnical statisticaltests Providerelevantstatistical approachesandstrategies Trainthemetricsteam
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InvestinAppropriateTools
Selecttoolstoestablishbaselines andtobuildmodels
Minitab CrystalBall

InvestinAppropriateTools
Selecttoolsforstatisticalprocess controlforusebyprojects
SPCforMSExcel

TrainonHighMaturity
TakeSEIUnderstandingHighMaturity
Getcontextonwhatthemodelrequires Bemorecapabletoresolveissues Beconfidentinchallengingideas Askquestionsduringthetraining!

Bepreparedpriortothetraining
Listapplicablequestions
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EnabletheProjectManagers
TrainPMsonbasicstatistics
Interpret,analyzecontrolcharts Performsimpletestsviagiventools

HandholdandcoachPMs
Understandandrealize benefitsofprocess highmaturity
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EnabletheProjectManagers
Establisheasytousechecklists
Listkeysteps viaflyers,ecards
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Yes

No

3
No

Yes

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12
No

15

Yes

13
No

Yes

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No

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Yes End

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EstablishBaselines
Collect,validate,analyzedata
Dataaccuracyandreliability Levelofdetail
Release,requirement,component

Whentocollect,analyze,recalibrate
Daily,weekly,monthly,quarterly
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EstablishBaselines
Ensurehomogeneityofdata
Stratifydata Managenumberofstratifications Provestratificationsstatistically
Hypothesistest ANOVA analysisofvariance
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EstablishBaselines
SetBaselineStandards
Setdatacountthresholds
6,724,2530

Performstabilitytests
8421rule

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EstablishBaselines
Testforsignificance
Eyefit Statisticaltests Hypothesistests
Ftest differenceinvariance TTest shiftingofmeans

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EstablishBaselines
Testforprocesscapability
Cp,Cpk
Measureprocesscapability Comparestableprocessperformancewith goalsorspecificationlimits
morecapableasvalue approaches1
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BuildUsableModels
Determinetherightapproach
Regression sufficientdata Bayesian limiteddata Logistic nonvariable,categoricaldata

Linkmodelstogoals
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BuildUsableModels
Setmodelstandards
AdjustedR2
Predictabilityofmodelbasedonfactors Variationofyasexplainedbyfactorsx thehigherthebetter

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BuildUsableModels
Setmodelstandards
Pvalue
Significanceoffactors Identificationofcriticalfactorsor subprocesses Normalityofdata < 0.05
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BuildUsableModels
Setmodelstandards
VIF(VarianceInflationFactor)
Multicollinearityordependency thelowerthebetter,withinthreshold

Errorrate
Accuracyofpredictedvs.actualvalues
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BuildUsableModels
Setmodelstandards
Normality Constancyofvarianceoferrors Numberoffactorsinthemodel Logicofcoefficientsigns(+/)offactors Probabilisticandnotdeterministic
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BuildUsableModels
Cover>30%ofprojects
Endtoend,Lowerlevelmodels Manageablenumberofmodels

Assessusabilityofmodels
Monitorprojectusageregularly Recalibratemodels
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LookforImprovements
Identifysustainableimprovements
Focusonagoal Useavailablemodels Determineassignable,commoncauses Considerpilotresultsandwhitepapers ofothersimilarorganizations Usesixsigma
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MeasureImprovements
Usecostoreffort
Whatdoestheclientwant? Reducecostnomatterhowsmall? Measuringatlowersubprocess mayresultinhigherpercentage Translateintodollars?
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AssessImpactofImprovements
Determinereturnoninvestment
Bunchrelatedimprovements Bunchcommoncostsandexpenses Makeshortandlongtermprojections
Benefitsmaynotberealizedrightaway

Applystatisticaltests
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SustainImprovements
Rewardandrecognizeimprovement
Motivatecontinuousimprovement Linkrewardsandrecognitionwithgoals toallowfasterachievementofgoals

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ContactInformation

MaryGretchenSilosMondragon AccenturePhilippines Gretchen.S.Mondragon@accenture.com

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