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Project Leader/Green Belt: John Correia Project Leader Title: Customer Engineer Project Start Date: 08/05/2003
Frequency
10
Z_ST = 0.54
Deploys are now scheduled daily by building with a 2 building limit per technician. If an end user is not available on their scheduled date they are moved to the next available building date. The Qty 0f buildings a tech travels to will be monitored daily. Control Charts will be used to validate that technician travel time remains within our spec limit Qrtly.
Z_ST = 1.62
Results/Benefits
After Implementation, Mean travel time was reduced from 16.8 minutes to 8.2, Median reduced from 20 minutes to 10, and span reduced from 37.24 minutes to 21.56 minutes, resulting in an expected annual savings of $27.6 K.
Frequency
Total Time