1. What is the business process you followed?

business scenario is nothing but what is the process, like for example how is the CRM application used by your client. Example: for us the sales reps from different location in US raise the sales orders in the CRM system and they flow to R/s and we also implemented the marketing module to run the e-mail campaigns for the product promotions.
2.Difference between crm and sd org model

SD organisation structure is different and CRM organisation is different in crm we can build organisation model with help of organisational objects( organisational unit, position).
3.what is the basic thumb rule of CRM?

the basic thimb rule of sapcrm is theat selecting ,acquring ,retaining and better serving the customers .more over the main concept of sapcrm is that to satisfy the customer and 2 maining the long term releationship with the customers for that sapcrm is having so many functionalites ..........
4.how can you maintain links between an opportunity and other sub opportunity?

Ans : Need to define the Object relationship profile ,than assign it to the Opportunity transaction defined by you.

5. What is the difference between the internet sales and the components provided with ITS and with CRM?

SAP has two Internet Sales Products such as Online Store (R/3) and Internet Sales (CRM). But both use ITS as the web interface. 6. How the data was collected in CRM projects? There are different types to collect data from CRM projects: 1. Responses to Campaigns. 2. Sales and purchase data. 3. Web registration data. 4. Shipping and fulfillment dates. 5. Account Information. 6. Service and support records. 7. Demographic data. 8. Web sales data.

7. In copy control customizing what setting can influence transaction type and item category determination a. Copy survey b. Copy control c. Copy item number d. Copy pricing agreements

8. what is the action profile in sap crm? how to use complaints and returns life cycle in service process?
Action Profile is a Post Processing Frame work (PPF) which gives some output (like as smart form, fax, document ) on given conditions. And this is used in every place in SAP CRM where we define the Conditions for the successful implementation of the activity. like in Opportunity Management,Monitoring the Activity of the enterprise employees etc.

9.Explain some example of business object, customizing object, conditon object?

business objects are business partner sales order etc customizing objects are customizing country, customizing time zone etc, conditions objects are pricing related

10.How many tabs are there in navigation bar?

Navigation bar concept comes in WEB UI The navigation bar profile is defined in CRMC_UI_NBLINKS

Based on how you define, you can have different work centers for different Navigation bar profiles

11. Can we download data from datasets/Info sets?

Attribute sets, Info sets, BW query and ELM are the different data sources for segmentation.

12. How many types of campaign are their?

There are different types of campaigns like E-mail campaigns, Call list can be generated, Campaigns can be run to create leads etc.,

13. At the time of Implemention, What type of problem you generally face
There will be different phases in Implementation, you actually do a lot of brain storming sessions in the blue print phase and in the realization phase you do all your trials and configurations or may be experiments :) in the sand box. So you cant really say there are specific problems. It actually involves a lot of discussions.

14. In Delta download which table is retrieve from R/3 to CRM?

Its not just one table or a specific table that is retrieved from R/3 to CRM. Based on the filters set initially for different object types whenever the data is modified or deleted the same will be replicated to CRM from R3 in the form of Bdocs or Idocs.

15. What is Task & Activity?

Basically there are two kinds of Activities, which are called as Tasks and Business activities. A Business activity contains information about business partner interaction on a particular date

A Task contains information about what one or more employees have to complete by a particular date. In very simple words Tasks are activities in which the BP is not involved and activities are in which the BP data is involved

16. TELL ME IN general ways of how a CRM can be enhanced? A. There are several ways to enhance the CRM system. Some of them are:
- Transaction Launcher
Y

ou can add external applications to the CRM WebClient User Interface using thetransaction launcher and SAP ITS (Internet Transaction Server). These could be for example,- Web sites of your choice- Transactions in an ERP system- Administration transactions in the CRM system - BSP Components Workbench This is at a technical level and typical changes carried out are e.g. Adding a completelynew View.It assist with the Component Enhancement

UI Configuration Tool
How can I load CRM Ibase data from legacy data? I have seen something prepared in many

areas (IDoc, BAPI, FM..),but I do not know what to use. What should I use? Use the following function modules if you choose XIF adapter for loading the external data: CRMXIF_IBASE_GEN CRM IBase XIF Functions CRMXIF_IBASE_EXTRACT CRMXIF_IBASE_FILLERR 17. We want to implement marketing functionality using SAP CRM. We want to do campaign management, planning and controllingthe campaign execution, and executing it from the interaction center.The question is: Do we need SEM-BPS for tracking the execution? If so, how is this integration done? If not, how can we track the execution ANS. Yes, you need to do this. You can Install SEM as an add-on to the BW server. A separate box for SEM not needed .
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