NIKHIL PATEL

Contact No.: 93747 14026/99256 27408 Email: nikhil_30483@yahoo.co.in Seeking assignments inRetail Operations, Sales& marketing, and Business Development with an organisation of repute. Professional Synopsis A competent professional with more than 11years of qualitative experience in Retail Operations, Sales& marketing, Office Administration and Business Development. Presently associated with Westside (Trent Ltd) as Sales officer .Competent in assessing competition and implementing effective solutions that meet customer needs, with an aim to improve customer contentment. A keen planner & true believer inteamworkwith expertise in establishing & managing sales operations with key focus on ensuring optimal utilization of resources. An effective communicator with excellentrelationship building & interpersonal skills; and strong analytical, problem solving & organizational abilities.

Areas of Expertise

Business Development Initiating and developing relationships with key decision makers in target organizations for business development. Identifying prospective clients from target segments like corporate to achieve the desired revenues. Ensuring maximum customer satisfaction for repeat and referral business. Sales & Marketing Conceptualizing & implementing effective strategies and plans to drive sales. Forecasting monthly/annual sales targets & driving sales initiatives to achieve business goals & managing the sales team to achieve them. Organising promotional activities and in shop promotions for enhancing market visibility & achieving better market reach. Retail Operations Setting performance standards and measuring performance for efficient functioning of retail stores. Coordinating merchandising activities like window display in tune with market profile, thematic in store display effective visual impact for higher conversion

Implementing sales promotions targeted at customer profiles and product segments. Copromotion with other brands or service providers to improve footfall. Effectively liquidating slow moving stock, increasing stock performance ratio.

Channel Management Developing and sustaining the existing network Expanding franchisee/dealers infrastructure and appointing new partners in untapped markets. Evaluating performance & providing the distributor with the right product mix. Setting up new franchisee showrooms in target markets for image building and brand enhancement. Team Management Leading, training and motivating teams ensuring optimum performance. Imparting training to team and assisting them in meeting the assigned the targets. Motivating and keeping the team spirit high ensuring minimum attrition Organisational Facets 2005 till date 2001-2005 Notable Accolades Merit of being selected as a First Aider in company Westside(Trent Ltd) Damodar Das Jeweller (M/S Damodar Das) Sales Officer Team Leader

Displaying skills in handling customer service desk and in assuring replenishment of the stock Successfully dealing with staff regarding timings and their queries. Imparting training on to staff regarding different kinds of materials, different combinations and on enhancing client relationship. Fabricated one fabric dictionary for the store which would enable employees gather knowledge Was part of the team which established a new store of Westside in Surat& have contributed by setting the whole process and training programme of the store Merit of being appreciated by the store team as a Best Biller as well as Best Sales Person Immensely contributed to the department as sales officer of brand sub department Efficiently handled & controlled team to improve customer service & resolve customer queries. Handling Customer Loyalty programme of the company Academic Credentials Pursuing S.Y.Bcom from M.S. University (Vadodara)

Software Proficiency Well versed in Computer Basic MS Office & in SAP. Personal Vitae Birth date : 30/04/1983

Address

:Block No 12/278 Sarveshwar Flat, Near Khodiyar Char Rasta, Refinery Road, Gorwa Vadodara - 390016