ITIL Acronyms - Click on the A-Z index to browse -

A|B|C|D|E|F|G|H|I|J|K|L|M|O|P|Q|R|S|T|U|V|W
ACD AMDB ASP AST ATM Automatic Call Distribution Availability Management Database Application Service Pro vider Agreed Service Time Automatic Teller Machine

BCM BCP BIA BITA BQF BRM BSC BSi

Business Continuity Management Business Continuity Plan(ning) Business Impact Analysis Business IT Alignment British Quality Foundation Business Relationship Management Balanced Scorecard British Standard Institution Back to the Top

C&CM CAB CAB/EC CASE

Configuration and Change Management Change Advisory Board Change Advisory Board/Emergency Committee Computer-Aided Systems Engineer

CCTA CDB CFIA CI CIA CMDB CMM COP CRAMM CRM CSBC CSF CSS CTI

Central Computer and Telecommunications Agency Capacity Database Component Failure Impact Analysis Configuration Item Confidentiality, Integrity and Availability Configuration Management Database Capability Maturity Model Code of Practice CCTA Risk Analysis & Management Method Customer Relationship Management Computer Services Business Code Critical Success Factor Customer Satisfaction Survey Computer Telephony Integration Back to the Top

DBMS DHS DHL DISC DR DRP DSL

DataBase Management System Definitive Hardware Store Definitive Hardware Library Delivering Information Systems to Customers Disaster Recovery Disaster Recovery Plan(ning) Definitive Software Library

DT

Down Time

EDI EFQM EUA EUDT EUPT EXIN

Electronic Data Interchange European Foundation for Quality Management End User Availability End User Down Time End User Processing Time Examen Instituut (Dutch Examination Board) Back to the Top

FSC FTA

Forward Schedule of Change Fault Tree Analysis

GUI

Graphical User Interface

HD

Help Desk Back to the Top

ICAM ICT ID IDEF IP

Intergrated Computer-Aided Manufacturing Information and Communication Technology(ies) Identification ICAM Definition Internet Protocol

IR IS ISEB ISO ISP IT ITAMM ITIL ITSC ITSCM ITSM itSMF IVR

Incident Report Information System(s) / Information Service(s) Information Systems Examination Board International Standards Organisation Internet Service Provider Information Technology IT Availability Metrics Model Information Technology Infrastructure Library IT Service Continuity IT Service Continuity Management IT Service Management IT Service Management Forum Interactive Voice Response Back to the Top

JD

Job Description

KE KEL KER KPI KSF

Known Error Known Error Log Known Error Record Key Performance Indicator Key Success Factor

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LAN

Local Area Network

MBNQA MIM MTBF MTBSI MTTR

Malcolm Baldrige National Quality Award Major Incident Management Mean Time Between Failures Mean Time Between System Incidents Mean Time To Repair

OGC OLA OLTP

Office of Governnment Commerce Operational Level Agreement On-line Transaction Processing Back to the Top

PAD PC PER PIR PM PKI PR PRINCE2

Package Assembly/Disassembly device Personal Computer Project Evaluation Review Post-Implementation Review Problem Management Public Key Infrastructure Problem Record Projects IN Controlled Environments

PSA

Projected Service Availability Back to the Top

QA QMS

Quality Assurance Quality Management Systems

RAG RAID RCM RFC RFS ROCE ROI RWO

Red-Amber-Green Redundant Array of Inexpensive Disks Resource Capacity Management Request For Change Request For Service (Service Request) Return On Capital Employed Return On Investment Real World Object Back to the Top

SAC/D SCI SCM SIP SLA SLAM SLM

Service Acceptance Certificate/Document Software Configuration Item Software Configuration Management Service Improvement Programme Service Level Agreement SLA Monitoring Service Level Management

SLO SLR SMO SMT SOA SPICE SPOF SQP SSADM

Service Level Objective Service Level Requirement Service Maintenance Objectives Service Management Team System Outage Analysis Software Process Improvement Capability dEtermination Single Point of Failure Service Quality Plan Structured Systems Analysis and Design Method Back to the Top

TCO TOP TOR TP TQM

Total Cost of Ownership Technical Observation Post Terms of Reference Transaction Proccessing Total Quality Management

UPS

Uninterruptible Power Supply

VBF VOIP VSI

Vital Business Function Voice Over Internet Protocol Virtual Storage Interrupt

WAN WFD WIP

Wide Area Network Work Flow Diagram Work in Progress Back to the Top