HFT 3444: Hospitality Information Systems

Rosen College of Hospitality Management, University of Central Florida

COURSE SYLLABUS

Instructor: Office: Phone: E-Mail: Website: Office Hours:

F.Anil Bilgihan Rosen College 275(3) 407 9038079 717 7152050 anil@knights.ucf.edu anilbilgihan.com MoWe 11:00AM-1:40PM + (email for appointment)

Term: Class Meeting Days: Class Meeting Hours: Class Location:

Summer 2012 MoWe 2PM-3:50AM RSH 212-CL

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Welcome Learning about technology in the hospitality field is a journey, not a destination. Hospitality industry professionals are seeking graduates with knowledge not only about the field but also current generic and industry specific technology applications. Those who have technology application skills have the potential for leveraging time, resource capabilities, and information to gain competitive advantage. This course is designed to cover topics related to information system applications in the hospitality and tourism industry. This class is going to be a key to the Information Sea. Course Objectives Develop a basic understanding of hospitality technology applications. Gain hands-on experience on generic and industry specific applications Understand the role of technology-based systems in supporting hospitality operations. Learn how to utilize information systems to make better decisions. Understand the concept of online computer security and payment systems and its importance for ecommerce. Course Credits 3 Course Procedures The course will be based on a combination of lectures, case studies and interactive computer exercises. Students are expected to attend all classes on time and to actively engage in class discussions in each class session. ALL CLASS RELATED MATERIALS WILL BE POSTED ON course website. Required Texts and Materials Collins, G. & Cobanoglu, C. Hospitality Information Technology Learning How to use it. Kendall/Hunt Publishing Company.

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University of Central Florida HFT3444 Summer 2012

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Supplementary (Optional) Texts and Materials Tesone, D.V. (2006). Hospitality Information Systems and E-Commerce. John Wiley & Sons, Inc. Other reading materials will be available online in PDF format if necessary.

VII. Academic Honesty Cases of academic impropriety of any type will be dealt with in accordance with the Rules of Conduct and the Disciplinary Process for the University of Central Florida, as described in the latest edition of The Golden Rule (http://www.goldenrule.sdes.ucf.edu/index.html). You are expected (therefore, assumed) to be familiar with this document. The Rosen College does not tolerate academic dishonesty in any form. As a general statement, all work submitted by you for this class must be original in design and content. Papers / projects concurrently or previously prepared for other classes are not acceptable for use as a graded assignment in this course without my express written permission. VIII. Examination and Dated Assignment Policy No makeup examinations will be given or alternative presentation dates scheduled, nor will late assignments be accepted or absences from class be excused other than in cases of serious emergencies. I reserve the right to make that determination. Please provide, at your earliest convenience, credible documentation confirming the nature and seriousness of your emergency, should it happen. The documentation is REQUIRED in all instances. Please further note that examinations will begin at the start of the class period and paper/project submissions or presentations are due at the beginning of the class period. Should you arrive > 10 minutes late, you will not be permitted to take the exam, submit a paper, or make a presentation. IX. Attendance Policy You are expected to actively participate in class discussions and behave professionally in the classroom. Random attendance will be taken at the beginning of class. Late arrivals and early departures will not count as being present. Should you miss a class for any reason, please obtain notes and other materials from another classmate. Please be professional and courteous by: Not arriving late or leaving early, Not exiting and then returning to class after class has started, Turning off your cell phone, Turning off and/or putting away distracting items (e.g., cell phones, newspapers, and related items); this may also include your laptop should you be using it for inappropriate activities Reading the assigned material in advance and being prepared to discuss your understanding of its content and relevance Proactive interaction with fellow students and the professor during discussions of the material/related topics Grades Your final grade is a function of your classroom participation, required &/or optional submissions, and examination grades. 1. Classroom Participation 10% 2. Midterm exam 25% 3. Final exam 25% 4. Technology of the Day Presentation 10% 5. Lab assignments 30%

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University of Central Florida HFT3444 Summer 2012

Please Note: Exams are based on the Text, guest speaker, presentations, and ANY & ALL class discussions. You will be responsible for the content of the text even though some chapter content may not have been discussed in class. (I will provide you with guidance on what is an important part of a chapter.) I strongly recommend that, at the least, you be familiar with the Key Terms and can answer the Discussion Questions at the end of each chapter. ParSCORE Scantron Form No. F-1712 (approximately 8.5 x 11 inches in size, and has a Mini Blue Book on the backside) is required for ALL exams. They are sold in the Rosen Bookstore. You will not be permitted to write the exam without the correct form. XI. Basis for Final Grade Grading Scale (%) 94-100 A 90-93 A87-89 B+ 84-86 B 80-83 B77-79 C+ 74-76 C 70-73 C67-69 D+ 64-66 D 60-63 D0 - 59 F XII. Technology of the Day Report You are required to prepare a short report on a technology that has been used in the hospitality industry. This technology could be software, hardware, or an application and should not be limited to the topics presented in class. For this technology, you need to provide the vendors information, website, product features, benefits, what to look for when purchasing this product, technical support, the future of the technology, and major competitors. A detailed description of your project will follow soon. XIII. Computer Lab Assignments Students will have access to all computer lab assignments that are due for each week on Monday. All assignments are due weekly on Sunday at 11:50 PM. No exceptions. Work turned in after 11:50 PM on Sunday will not be permissible by Webcourses because the cut off time is 11:50 PM. Absolutely, there will be no makeup if you miss any computer lab assignment unless it is an excused reason. A detailed description of each one of the computer lab assignments will be given on the assigned dates. ALL Computer Lab Assignments MUST be submitted through Webcourses using the DropBox function. Any assignment submitted to my e-mail WILL NOT be graded. Instructor will provide help procedures (written and/or audio) for the majority of the computer lab assignments. XIV. Disability Statement To obtain disability-related academic adjustments and/or auxiliary aids, students with disabilities must contact the course instructor and the Student Disability Services (407-823-2371) as soon as possible.

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Schedule

University of Central Florida HFT3444 Summer 2012

Week/Class 1/1

Topics to be Discussed in Class Introduction, Meet Classmates, And Discuss Expectations Understanding information systems, hospitality information systems and information technology Chapter 1: Collins&Cobanoglu The Information Technology Manager Chapter 2: Collins&Cobanoglu Computer Lab: Mail Merge, MS Word

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2/1 2/2 3/1 3/2 Software: Essence of Computers Chapter 3: Collins&Cobanoglu Computer Lab: MS Excel Computer Networks The Internet Chapter 4: Collins&Cobanoglu Computer Lab: MS Access, Databases, Creating hotel reservation system

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Managing and Securing the Information System Chapter 5:Collins&Cobanoglu Property Management Systems Computer Lab: HTML Restaurant Management Systems Computer Lab: Publisher In-Room Technologies E-Commerce / Technology Strategies in Travel and Tourism

5/1 5/2 6/1 6/2

* Note: The Schedule is subject to revision

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Knights E-Mail Address When your e-mail address is requested, please provide only your KM address: _____________ @ knights.ucf.edu. Disclaimer The syllabus may be changed at any time during the semester at the discretion of the professor. Changes will be announced in advance, if possible.

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University of Central Florida HFT3444 Summer 2012