Opening

Hi. This is John.

Probing-Office version

I will be glad to assist you with Microsoft Office.

Could you please confirm the version of Office suite that you are using?
As I’m not getting any response, I’m closing this chat window.
May I know the Office version you are using?
Can you confirm if you are using a full version of MS Office 2007?
Please key in a response so that I can continue the chat without ending this session.
May I know whether you have purchased a disc or downloaded it online?
While we are connected, I would like to take a moment to discuss some of our services.
Probing-Office application

May I know the Office application that you need help on?

Customer’s information

Could you please confirm your Name, Phone number (office and home) and e-mail address?

May I confirm your Name as, e-mail as and phone number as?

Please confirm your phone number: and Email address:

In case we get disconnected during the chat, we would call you back

Thanks for the information.

Thanks for the confirmation.

No issue entered

How may I assist you?

Please specify your concern so that I can assist you.

Could you please explain the issue in more detail, so that I can assist you better?

Issue entered

I’m reviewing the issue. Please stay online

I would like to let you know that this chat is Free for 15 Minutes. More than 40% of the issues are
resolved for free. If it takes longer, we will have to charge you to resolve the issue.

Issue entered not complete/clear

I need to view your desktop to understand the problem better. Can I go ahead?

Please open the webbelow in a :

and click on "Yes" when prompted.

OR

I will be able to resolve the issue if I can see the problem you are facing.

Remote Access 1-Yes LMI

"

Would you like me to tell you or show you via remote access

" or”

if I show you then you will see how I do it and then you can do it yourself

"

IF customer says ‘NO and ONLY if the issue is complex then;

In order to fully diagnose the issue in a timely manner, letting me see the issue would be best.
"
A "File Download" dialog box will pop up and click on "Run" to allow remote access to your system.

In case of any Windows Firewall messages, please click on "Unblock".

http://download.microsoft.com/download/1/6/5/165b076b-aaa9-443d-84f0-73cf11fdcdf8/WindowsXP-
KB835935-SP2-ENU.exe

Remote Access 1-Yes Provide Support

I am going to send a link that will enable me to view your desktop. When you receive the link, click on
"Download Applet" to continue www.logmein123.com

Please open the link below

Please use Internet explorer.

Please download the applet and click on “Run”.

The pin code would be

Please click on “Yes” or “Always” or “Run”, when prompted.

Remote Access 2-No

This is a secure chat and In order to fully diagnose the issue in a timely manner, letting me see the issue
would be best.

Can I go ahead and access your desktop?

Remote access Success

Please open the link below and then click on "Yes" after running the software.

I'm able to view your screen. Can you show me the exact issue you are facing?

Remote Access 3-No (2)

All right, l will try to fix the issue on chat however it might take longer.

Cannot connect to customer’s computer

Unfortunately, I'm not able to connect to your system through this application. Anyhow, I'll connect to
you using another application. Please stay online. Thanks for your patience.

Waiting statement

Wait 1: It is taking a bit longer than expected. I am researching the issue. Please stay online.

Wait 2: Please be online; I'm still working on it.

1. I'm sorry if it took too long, but I wanted to ensure that I research this issue thoroughly.

2. I'm so sorry to keep you waiting. It is taking this long as I'm

reviewing various steps involved in the complete resolution of this issue.

3. I'm looking at our knowledge base to help you on this issue. I

certainly appreciate your patience while I continue to work on this issue.

Thanking Statements

Thank you for waiting.

Thank you for your patience.

15 minutes expiry alert

I understand the problem, I can fix it, I will need 20-30 minutes, as it will take us past the free period, the
charge would be a very reasonable $19.99.
If the person says OK then say
I can save you money by offering you a monthly subscription of $29.99 which includes 2 technical chat
sessions and 2 maintenance.

If customer agrees for the monthly recurring or higher package then;

We are your personal help desk, you can contact us anytime about any technical issue with your
computer” before ending the chat.

After the issue is resolved;

After the issue has been confirmed resolved, then say "

I noticed your computer is running slow

" or "

wouldn't it be great to have me available whenever you wanted

", and then say again "

I could get the session refunded to you if you sign up for a subscription.

"

***********************************
We bet you will not get this offer from any reputed company.

***********************************

Please, may I know what is the particular

OPTION 1: For Logmein Users

OmniTech Support charges $19.99 to resolve your issue after the 15 minutes time limit.

Please fill your Credit Card information in the fields provided in the payment section of this window.

We will charge your card only if the issue is resolved.

OPTION 2: For ProvideSupport Users

OmniTech Support charges $19.99 to resolve your issue after the 15minutes time limit.

We will refund $19.99 if the issue is not resolved. Please open the below link to make the payment.

http://omnitechsupport.com/fee.asp

https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=1177403

http://www.omnitechsupport.com/computer_maintenance_halfyearly.asp

http://www.omnitechsupport.com/computer_maintenance_yearly.asp

Add to cart

Please scroll down and click on the "Add to Cart" button next to "Support for Microsoft Office" to order the
support package.

The shopping cart opens in a new web page.

Order number request

I will remain online and continue researching while you complete the order.

Please provide the Transaction ID after successful completion of the order.

Please provide the Name as on the credit card and Transaction ID after successful completion of the
order.

Since we are the third party vendor for Microsoft, we only provide the detail regarding the Microsoft
Product issue. You need to contact Microsoft to confirm it the product key..

Shall I forward you the link from where you can get all the details to contact Microsoft.

]: http://support.microsoft.com/kb/295539/

Order number acknowledgement

Thanks for the information. I will continue to troubleshoot the issue.

Thanks for the payment. I will continue to troubleshoot the issue.

Pre-closing

Is there anything else you would like me to help you with?

Closing1

It was a pleasure assisting you.

Please feel free to contact us for further assistance.

Closing2

Thank you for contacting OmniTech Support. Have a Nice Day.

Survey

We need your participation in our quick SURVEY to help us serve you better. Please click on the "End
Chat" link and enter your valuable comments. YOU could be one of the lucky winners of our FREE
monthly subscription

While we are connected, I would like to discuss some of our services..

We need your participation in our quick SURVEY to help us serve you better. Please open the link
http://www.omnitechsupport.com/mschat/chatsurvey.php and enter your valuable comments. YOU
could be one of the lucky winners of our FREE monthly subscription

http://www.omnitechsupport.com/mschat/chatsurvey.php

Link: http://omnitechsupport.com/mschat/survey.php

Chat End

Once you close the chat window, I will no longer be able to access your system. Please visit
www.omnitechsupport.com and click on “Live Chat” to chat with us again.

Trial Version:

PROVIDE THE 2 LINKS TO CUSTOMERS

How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license
version

http://support.microsoft.com/kb/927756
Office Online: http://office.microsoft.com/en-us/products/HA101759641033.aspx#2

For more information read through

http://us1.trymicrosoftoffice.com/faq.aspx?culture=en-US

I will forward you a link where you can find the details to contact the

http://www.microsoft.com/licensing/resources/vol/numbers.mspx

To contact Microsoft Customer Service and Support

http://support.microsoft.com/kb/295539/

How to order a replacement CD for Microsoft Office

http://support.microsoft.com/kb/302822

I recommend that you contact our Office Activation Center which has been exclusively set up to handle
issues with regard to activation of Office.
Our representatives at this center can be contacted by calling (888) 652-2342, available 24 hours a day.
Are you using a trial version of Office 2007 software?

You would have to contact Microsoft to activate the full version of MS Office 2007 software.

Up sell updated:

Your system seems to be slow.

Do you have a technician who optimizes your system regularly?

Would you want us to be your remote technicians?

We offer a monthly maintenance package for just $29.99 which includes Bi-monthly computer
optimization, Free Industry grade Antivirus and Firewall package,1 FREE Technical support issue and
24/7 Tech Support for all your computer related issues, where we are your personal help desk, you can
contact us anytime about any technical issue with your computer.

We make sure that your system is optimized for peak performance.

We offer several online service packages for keeping your system updated.
We offer a monthly maintenance package for just $29.99. We make sure that your system is optimized for
performance and we would be your personal help desk you can contact us anytime about any technical
issue with your computer.

While I'm working on your computer, “I noticed your computer is running slow" or "wouldn't it be great to
have me available whenever you wanted", and then say again "I could get the session refunded to you if
you sign up for a subscription."

For Monthly maintenance and Technical support you can also go for the Quarterly Subscription Plan.
The charge for the Quarterly plan is just $79.99 and you save $10.

You also have an option of Half-yearly Subscription which is for #159.99 and Yearly Subscription plan
which is for $299.99

Up sell updated:

Your system seems to be slow.

Do you have a technician who optimizes your system regularly?

Would you want us to be your remote technicians?
We offer PC maintenance package which includes Bi-monthly computer optimization, Free
Industry grade Antivirus and Firewall package, 2 FREE Technical support issue worth $19.99 and
24/7 Tech Support for all your computer related issues.
We make sure that your system is optimized for peak performance.
We offer several online service packages for keeping your system updated.
For Monthly maintenance and Technical support you can also go for the Quarterly Subscription Plan.
The charge for the Quarterly plan is just $79.99 and you save $10.

You also have an option of Half-yearly Subscription which is for #159.99 and Yearly Subscription plan
which is for $299.99

In Half-yearly subscription you will be saving $20.

http://www.omnitechsupport.com/computer_maintenance_halfyearly.asp

In Yearly subscription you will be saving $60. Necessary

http://www.omnitechsupport.com/computer_maintenance_yearly.asp

Issue: Spell check is not working.

Please follow the instruction giving to solve the issue “spell check not working”

Open Word 2007.

Click the Office icon in the top left corner of the window and then click the Word Options button.
In the Word Options dialog box, click the Language Settings button.
Finally, ensure that the correct language is selected in the Primary Editing Language drop-down
menu.
 Now click on proofing tool, check all the options under “When correcting spelling and grammar in
word”.
In “Exception for “ column uncheck “hide spelling error” and “hide grammar error”

Now go to to Add-ins on the Word Options and click Disabled items in the manage drop-down
box.
Click “go” and check if spell check is disabled. Enable the spell checker and click ok.

Even after all the above steps, spell check is not working then alternate method left is to edit registry key.

The Proofing Tools information in the Windows registry is located in

"HKEY_CURRENT_USER\Software\Microsoft\Shared Tools\Proofing Tools\1.0."

On the system whose spelling checker did not work, there existed a sub key named "Override" within the
"1.0" key. The known good systems did not have an "Override" sub key.

Two REG_SZ values in the "HKEY_CURRENT_USER\Software\Microsoft\Shared Tools\Proofing

Tools\1.0\Override\en-US" key are available which pointed to files that were non-existent.

So to solve the problem, delete the "HKEY_CURRENT_USER\Software\Microsoft\Shared

Tools\Proofing Tools\1.0\Override" registry key.

Note: Microsoft does not recommend registry edit. Microsoft is not responsible for any
inconvenience occur due to registry editing. You should edit at your own risk.

http://download.piriform.com/ccsetup215.exe

http://ccubedsrv1/myCCube/ChangePassword.asp
http://61.16.170.233/mscrm/

You get anti-virus software+12 chat sessions+12 Maintenance sessions and 24/7 access to our team in
the Half Yearly pack. You get two months of service FREE.

Let me also inform you that, our maintenance team performs 15 step check process every 15 days and
make sure that the computer is optimized for performance.

arvind@customerfocusservices.com, dharamjit@ccubedindia.com, thailung@ccubedindia.com,

suman@ccubedindia.com, mojammil@ccubedindia.com, vishwajit@ccubedindia.com,
biju@customerfocusservices

Number of issues Actual Price Selling Price

2 $39.98 $31.993
3 $59.97 $49.994
4 $79.96 $69.995
5 $99.95 $79.996
6 $119.94 $89.997
7 $139.93 $99.99
https://www.omnitechsupport.com/MsChatPay.html