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Statement of Work
Schedule of rates
[Include fixed-rate costs for items such as equipment and hourly rates for employee time and service.] Delivery schedule (Business days) Cost (estimate)
Item description
Payment terms
Phase Completion date Payments due
6/26/2012
Statement of Work
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Statement of Work
Statement of work
Assumptions
Smelt Enterprises has requested Blue Pheniox Inc. to install and configure a new Local Area Network (LAN), The LAN will consist of 3 floors in the current building. The three floors will consist of the first floor which is mainly the retail store and training, the second floor which is mainly the call center and all management and support staff for the company, and the third floor which is the warehouse and the network room. The server will reside in the basement of the building. The servers will be a rackmounted blade style Dell PowerEdge R610 and a Dell PowerEdge R610 for Server DFS replication. This server will be placed in the server room inside of cabinets. There will be 86 workstations installed and configured on location. These workstations will have Windows Server 2008 Service Pack 2 and be networked via 10/100/1000 Ethernet, 802.11 b/g/n wireless networking, and 50/125 Fiber Optic cable. All workstations will be configured to log in to the server located in the server room. Five laptops were be purchased and issued to management from the IT department. Dell 2350dn mono laser printers will be installed in ten departments. All departments will have one with the exception of the warehouse and corporate security. The warehouse will have a special printer locally installed in the shipping and receiving area for shipping responsibilities. Each location will be equipped with a Panasonic KX-T7720 phone. These phones will be at each computer location minus the 15 computers set aside for the warehouse use. The phones will operate on their own sub-network within the greater network of T.J. Smelt Enterprises. Blue Pheniox Inc. will configure and install the Routers and 5 Cisco Switches that will be used for the LAN connections. Each location will be wired for CAT 5e Unshielded Twisted Pair Ethernet and configured with a Brocade FastIron 10/100 Mbps 48 port Switches and 10/100/1000 Mbps Cisco 2911/K9 Routers. Blue Pheniox Inc. will configure the Network to be a Windows TCP/IP based network addressed in the 186.32.0.1 186.32.0.62 (Call Center/Training), 186.32.0.65 182.32.0.126 (Retail/Internal), and the remaining two subnets will be used by the phones, with a subnet mask of 255.255.192.0. 802.3 and 802.11 standards will be the only protocols used in the installation of this network. All of the standards set down in ANSI/TIA 568 C and 569 B, where applicable, will be strictly adhered to for this installation. The Microsoft Server will be configured with Active Directory, DHCP, DNS, email, firewall, e-commerce, print, and file servers. All cables, panels, and network nodes will be colored-coded and labeled according to the ANSI/TIA-606-A standard. The call center will have the phones running within its own networks through a Voice over Internet Protocol gateway configured into the network. On each workstation Microsoft Office 2010, Microsoft One Note 2010, Live Meeting, and Microsoft Communicator installed for day to day productivity. Microsoft Office 2010 will be installed on each workstation with the default installation options. McAfee Antivirus Plus 2011 security suite will be installed for system security. To allow for updates all network and security software the network MUST have access to the internet. In the event that internet access is not available, the customer will be responsible for keeping the Anti-Virus definitions and security software up to date. All users will be assigned network accounts and Email boxes. Since the internet is going to
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Statement of Work
be used, Blue Pheniox Inc. will additionally configure the Kismet/Wireshark packet sniffers, Nessus Vulnerability Scanner, and OSSEC for the Intrusion Detection and Protection System (IDPS) to protect the network from internet threats. In addition Blue Pheniox Inc. will install and configure Ciscos Virtual Private Networking (VPN) service for access to network resources over the WAN for select users. The server will be configured to automatically backup itself up every morning at 1:30am. These backups will be stored offsite over the Wide Area Network (WAN). Blue Pheniox Inc. will not install and configure the Point-Of-Sale software on all applicable computers. No other software will be installed or configured. Upon the completion of this installation any support needed for the software installed can be handled by our phone support. The hours of operation and billing costs are listed below. Blue Pheniox Inc. will also provide a packet of suggested procedures for administration and security.
6/26/2012
Statement of Work
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Statement of Work
The customer is responsible for the installation and maintenance of Customer Relations Management (CRM) software.
The terms and conditions of the Professional Services Agreement apply in full to the services and products provided under this Statement of Work. IN WITNESS WHEREOF, the parties hereto each acting with proper authority have executed this Statement of Work, under seal.
Full name
Full name
Title
Title
Signature
Signature
Date
Date
6/26/2012
Statement of Work
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