Professional Documents
Culture Documents
Consider these variables for calculating the total cost of replacing one employee:
• Training costs and time already invested in the employee who is leaving
• Cost of manager’s time who now has to determine how to cover the remaining work
until a replacement is found
• Additional resource time conducting exit interviews
• Cost of temporarily filling vacant role
• Cost of departmental productivity lost
• Cost of severance and benefits continuation
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As previously mentioned, moderate turnover is normal and expected. However,
excessive or unplanned turnover can greatly impact an organization’s ability to compete
and grow at a desired pace.
Take into consideration the profound impact of losing specific staff members and how it
can effect your organization:
Your organization can greatly reduce these risks and costly expenditures by employing
an improved approach to hiring practices.
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Step 4: Prepare Interviewers
A key step in the hiring process is to coordinate the interviewing team. Select team members
because of their particular expertise, and then, more importantly, assign question focus for each.
Additionally, make sure scheduling between recruiters and interviewers is seamless. Leveraging
common tools such as Microsoft Outlook to manage appointments is key.
Too often interviewers are grabbed at the last minute and sent to interview a candidate without
knowing the position, or the specific requirements of the position, for which the candidate
is being considered. Top candidates will judge your company based in part on how they are
treated in the interview process. If four interviewers all ask the same mundane questions, your
candidate is unlikely to be impressed or even accept your offer.
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Three questions to answer: Can they do the job? Will they do the job? How will they do the job?
Job profiles should also change over time. They must evolve to accommodate lessons learned and future
organizational changes. This includes reevaluating requirements after an individual leaves a position and
determining the critical factors of success for new candidates.
A Holistic Approach
Hiring best practices look beyond just tracking resumes and seek to better match candidates to jobs.
Taking a holistic approach to how workforces are managed enables companies to speed their hiring
processes while greatly improving the accuracy of each hire.
Human Capital Management (HCM) technologies must manage the entire employee life cycle and
integrate critical HR functions into a single system. Softscape’s HCM platform provides a unique,
talent-based employee system of record that connects the job profile with both a unique matching talent
profile as well as core employee records:
This end-to-end approach enables a comprehensive view of resources across the organization
and answers important questions: who are your top performers, what are their job profiles, what
development is being leveraged, what positions may be at risk of vacancy, and so on.
Competency Library
Talent Profile:
Role
Responsibilities
Talent Experience
Skills
Profiles Competencies
Certifications
Compensation
Employee Goals
Records KPI Metrics
Job
Profiles Job Profile:
Role
Employee Record:
Responsibilities
Personnel Record
Experience
Address
Skills
Eligibility
Competencies
Salary
(What it take to be successful at a job) Certifications
Payroll
Compensation
Benefits
Goals
Equipment
KPI Metrics
Time-off Absence
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With an integrated approach to HCM, companies are able to achieve the following:
• Workforce Planning defines the roles that need to be filled and adds up compensation
totals. Different scenarios can be evaluated prior to initiating a hiring plan.
• Talent Acquisition manages the complete hiring process, enabling you to streamline
the process of searching for candidates, posting jobs (internally and to external job
boards), automating applicant screening, tracking, and searching resumes, coordinating
interviews and interviewers, printing interview kits with behavioral-event questions,
assessing candidates, and managing the offer process.
• HR Management automates the on-boarding process of new employees and provides
them with self-service functions to update their employee records.
• Workforce Performance enables you to quickly define performance goals and
measurable metrics, as well as applicable development plans.
• Learning & Development automates new hire orientation registrations as well as any
other required and ongoing training.
• Succession Planning also automates the development process to fill skill gaps across
the organization, identifies positions at risk, and prevents positions from remaining
vacant by promoting from within.
“Hiring is both
a search and an
assessment issue.”
These are just a few examples of how you can leverage HCM technologies to integrate different
HR functions to improve your hiring processes, better manage your entire workforce, and
ultimately, drive business performance.
Conclusion
Every hiring decision will have some level of subjectivity. It is inevitably a painful process.
However, companies can greatly improve retention by revisiting their hiring practices. By
leveraging the latest HCM technologies, you will not only improve your hiring practice and
retention, you will also benefit from a holistic approach that enables you to better manage your
people, their development, and how each can effectively contribute to and grow your organization.
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Authored By
Christopher Faust, Executive Vice President Global Strategy, Softscape
For more information, contact cfaust@softscape.com
About Softscape
Softscape is the global leader in integrated people management software that enables
organizations to more effectively drive their business performance.
Recognized by industry analysts as the most comprehensive strategic human capital
management (HCM) solution, Softscape provides complete employee lifecycle
management, including a core system of record, in a single, integrated platform for
improved business intelligence.
The company offers customers of all sizes and in all industries the most flexibility and
choice with multiple purchase, configuration, and deployment options. For more than
a decade, Softscape has helped millions of workers across 156 countries be more
successful at their jobs while contributing to bottom-line results.
Softscape’s customers represent Fortune 500/Global 2000, mid-market, and
government organizations, including Procter & Gamble, Barclays, AstraZeneca, Seagate,
GKN, Edcon, LandAmerica, and the U.S. Department of Homeland Security.
Softscape is based in Massachusetts with offices in London, Sydney, New York City,
Chicago, San Francisco, Hartford, Washington, D.C., Bangkok, Hong Kong, and
Johannesburg.
www.softscape.com
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