Micromanagement is routinely the top complaint people have about their bosses, and in today's good job market where workers have more options, that's a bigger problem for employers. People might have their own definition of when a manager crosses into being too controlling, but most people would probably agree that Marjon Bell's former boss would fit. On her first day on a marketing job at a Virginia Beach, Va., insurance company, Bell's boss sent an email barring employees from bringing cell phones to the office. The email said that moms, especially, spent too much time on their phones checki

Most business books will tell you that the secret to success is grounded in becoming a customer of your own products and services. Put yourself in customers' shoes to see how they interact with your product and what the overall experience feels like. The main idea is that being a good customer will make you a good leader. That idea is wrong. All too often, leaders think that their personal experiences with their brand are accurate reflections of all customers' experiences with their brand. They make decisions based on what would personally make them happier, and focus on details of the experie

In the fall of 2009, there were nine candidates for president of Princeton’s freshman class. All nine were white men. Concerned by this fact, a group of Princeton faculty and administrators began gathering data about gender diversity on campus. They found that, over the past 29 years, Princeton had only six female chairs of the honor committee, nine female editors-in-chief of the college newspaper, and four female student-body presidents. And so the university did what all universities do when faced with a pressing problem: It formed a committee. The Steering Committee on Undergraduate Women’s