Introduction to Organizational Behavior

What Managers Do

Managerial Activities Make decisions

Allocate resources
Direct activities of others to attain goals

Where Managers Work

Gary Johns: are social inventions for accomplishing goals through group efforts

Management Functions

Planning

Organizing

Management Functions

Controlling

Leading

Management Functions (contd)

Management Functions (contd)

Management Functions (contd)

Management Functions (contd)

Mintzbergs Managerial Roles

Mintzbergs Managerial Roles (contd)

Mintzbergs Managerial Roles (contd)

Management Skills

Effective Versus Successful Managerial Activities (Luthans)

1. Traditional management

Decision making, planning, and controlling

2. Communications

Exchanging routine information and processing paperwork

3. Human resource management

Motivating, disciplining, managing conflict, staffing, and training

4. Networking

Socializing, politicking, and interacting with others

Allocation of Activities by Time

Enter Organizational Behavior

VISUAL ASPECTS
Strategies Objectives Policies & Procedures Structure & Technology Formal Authority Chain of Command

HIDDEN ASPECTS
Attitude Perception Group Norms Informal Interactions Personal & Inter Group Conflicts

Contributing Disciplines to the OB Field

Contributing Disciplines to the OB Field (contd)

Contributing Disciplines to the OB Field (contd)

Contributing Disciplines to the OB Field (contd)

Contributing Disciplines to the OB Field (contd)

Challenges and Opportunity for OB

Responding to Globalization Managing Workforce Diversity Improving Quality and Productivity Responding to the Labor Shortage Improving Customer Service

Challenges and Opportunity for OB (contd)

Improving People Skills Empowering People Stimulation Innovation and Change Helping Employees Balance Work/Life Conflicts Improving Ethical Behavior

Basic OB Model

Key Forces Affecting Organizational Behavior

People
Individual Group

Environment
Government Compensation Social pressure

Structure
Jobs Relationships

OB

Technology
Machinery Computer Hardware and software

Models of Organizational Behavior

Autocratic Basis of Model Managerial Orientation Employee Orientation Employee Psychologi cal Result Employee Needs met Performan ce result
Power

Custodial
Economic Resources Money

Supportive Collegial
Leadership Partnership

Authority

Support

Team work

Obedience

Security & Benefits Dependence on Organization Security

Job Performance Participation

Responsible Behavior SelfDiscipline

Dependence on Boss

Subsistence

Status & Recognition Awakened Drives

SelfActualization Moderate Enthusiasm

Minimum

Passive cooperation

Models of Organizational Behavior

 Autocratic The
basis of this model is power with a managerial orientation of authority. The employees in turn are oriented towards obedience and dependence on the boss. The employee need that is met is subsistence. The performance result is minimal.

Custodial The
basis of this model is economic resources with a managerial orientation of money. The employees in turn are oriented towards security and benefits and dependence on the organization. The employee need that is met is security. The performance result is passive cooperation.

Supportive The basis

of this model is leadership with a managerial orientation of support. The employees in turn are oriented towards job performance and participation. The employee need that is met is status and recognition. The performance result is awakened drives.

Collegial The
basis of this model is partnership with a managerial orientation of teamwork. The employees in turn are oriented towards responsible behavior and self-discipline. The employee need that is met is self-actualization. The performance result is moderate enthusiasm.

 Definition: The study of human behavior, attitudes, and performance in organizations. The study of human and group behavior within organizational settings. The study of organization behavior involves looking at the attitudes, interpersonal relationships, performance, productivity, job satisfaction, and commitment of employees, as well as levels of organizational commitment and industrial relations.

 Organizational behavior is defined as the actions and attitudes of people in organizations. Definition of Organizational Behavior Organizational Behavior is the science of studying the effects of human behavior on achieving organizational goals.

 Organizational behaviour is the study of the many factors that have an impact on how individuals and groups respond to and act in organizations and how organizations manage their environments. OB provides the knowledge base for understanding behaviour within organisations.

 A field of study that specifically focuses on the impact that people have on organisational effectiveness and efficiency. Organizational Behaviour is a field of study that investigates the impact that individuals, groups and structure have on behaviour within organizations, for the purpose of applying such knowledge toward improving an organizations effectiveness