Why should you adopt ITIL?

o ITIL provides the foundation for quality IT Service Management. IT actively supports corporate aims by offering services which are based on efficient principles and adequately fulfill business requirements. It can become a profit generator instead of being seen as an inevitable cost burden.

ITIL Improved Service Quality

o The introduction of a consistent set of processes will highlight potential weaknesses in the previous operations and encourages pro-active improvements. o Shortened resolution times, better management control, more reliable IT services and the implementation of permanent solutions to formally acknowledged problems are just some of the many ways ITIL will revolutionize your IT services.

ITIL Cost Reduction

o By applying ITIL Best Practice to your IT operations you can take advantage of many ways of better cost control and cost reduction. A lower Total Cost of IT Ownership (TCO) will be achieved through increased efficiency and productivity, lower incident volumes, faster incident resolution and less business disruption because of service failures.

ITIL Pro-active IT Management

o It is no longer enough to simply maintain the IT infrastructure by adjusting and upgrading it after the need has arisen - today's IT managers are expected to support the success of the entire business by planning ahead and pro-actively shaping the business IT environment. Because ITIL has been devised by leading industry practitioners you can rest assured that you are implementing proven best-of-breed procedures.

Process Definition
o Vyom Labs has supported and promoted the ITIL philosophy from the outset by providing Training & Consultancy along ITIL principles from the very beginning and by guiding you intuitively through the ITIL processes, assists steers you from simply administering the infrastructure to actively managing it.

ITIL allows for

o Better accessibility to services for users through a single point of contact o Speedy responses to customer enquiries and complaints o Improved team work and communication o Better identification of areas for improvement o Pro-active approach to service provision o More favorable perception of services provided o Improved quality of IT-related information for optimal management and decision-making o Reduced impact on the company's business activities

ITIL allows for

o Better management and control over the IT system's infrastructure o More effective and efficient usage of resources related to service provision and subsequent cost reduction potential o Higher IT system users' productivity due to reduced down times o Improved first line resolution rates o Enhanced customer care and higher customer satisfaction o Improved control of SLA performance

ITIL allows for

o Strengthened IT infrastructure o Eradicate loss and inconsistent records of information, incidents and customer enquiries o Reduced numbers of incidents o Discovery and implementation of permanent solutions o Systematic and consistent approach to all processes
For more information on ITIL and ITIL Service Management please contact us. Vyom Labs Pvt. Ltd, Aditi Samruddhi, S. No.173/4, Baner Pune 411 045 Email: info@vyomlabs.com Ph Nos. +91-20-66321008 || +91-20-66321023