Total stresses the idea that all a the employees at different levels of the organization understand the concepts

s and work towards achieving quality Quality excellence, commitment towards quality results through optimum use of resources

TQMART SCIENCE AND TECHNOLOGY OF UTILISING ALL THE AVAILABLE RESOURCES, OPTIMALLY TO ACHIEVE EXCELLENCE

Committed management- long term organizational support

Focus on internal and external customers Involvement and utilization of the entire human resources Continuous improvement of activities Treating suppliers and customers as partners Determine the performance for the activities
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Delight of the customer Management by facts Human based management Continual improvement Quality system measures, documentation and records Starts with education, training development of HR Strong leadership No weak links or processes
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To provide overall guidance and directions Consists of Chief executive officer senior managers of design Marketing Finance Production and quality departments A labour union representative coordinator

Coordinator builds two way trust chief executive and team Discuss the problems and share their experience through regular meetings

Identify the core values, establish vision and mission statement and quality policy statement Draft the strategic long term plan with goals and periodic quality improvement programs with objectives Install education and training plans Monitor the cost of non conformance continually decide on the performance of the organization and monitor them
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Identify the problems and plans and improve the process Internal and external customer satisfaction Install or update the recognition and reward system to motivate the people constantly

Absence or lack of top managements commitments Inadequate knowledge or understanding T QM principle Failure to accept TQM as a cultural revolution improper planning
obtaining company's wide commitment Communicating company vision, mission and goals Providing open communication about the

companys new focus

Inadequate use of empowerment and team work Management related barriers

Fear of senior management losing control apprehension and doubts of senior

management about the efficacy of the TQM methodology Lack of leadership qualities Failure in faculty delegation of authority Incorrect or insufficient organization structure and isolated individuals and departments
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Inefficient or ineffective measurement techniques and lack of access to data and results Customer related barriers

Inadequate attention to internal and external

customers and the public Lack of social responsiveness Risk and benefits to the public are ignored or not evaluated inability to build a learning organization that provides for continuous improvement
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Quality fitness of a product for a purpose Control measuring or checking phenomenon Statistical quality control when statistical techniques are used More reliable and less costly Involves the application of the theory of probability Degree of probability measures the degree of deviation Controls the quality of process and products
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Statistical quality control uses3 scientific techniques Inspection of samples Data analysis Use of control charts

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It ensures uniform quality of product It helps to detect errors at inspection It reduces the waste and saves the cost of material It minimizes the inspection cost It helps to follow the specification in production It determines the capabilities of manufacturing process
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Sample
Product that represents the whole lot Defined as the number of items or component parts drawn from a lot or batch for the purpose of inspection Product has to perform certain functions Inspection involves in checking the product whether it is acceptable or not

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Inspection serves two purposes Removes the objective components from process and thus ensures the adequate quality of product It identifies the deviation in process which otherwise cause problems at the final stage

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