MANAGERIAL EFFECTIVENESS

MANAGERIAL EFFECTIVENESS

A CONCEPTUAL FRAMEWORK

Effective & successful managers

Successful

managers defined operationally in terms of the speed of their performance within the organisation managers defined in terms of the quantity & quality of standards of performance & the satisfaction & commitment of subordinates

Effective

The golden rule management philosophy

Trust

people fairly but according to merit Make others feel important Motivate people by praise Encourage feedback Sandwich every bit of criticism between two layers of heavy praise Have an open-door philosophy Help other people get what they want Never hide behind policy or pomposity

Figure 7.5

The effective management of people

Old Manager

New Manager

Thinks of self as manager or boss

Thinks of self as sponsor, team leader, or internal consultant

Follows chain of command

Works within a set organizational structure

Deals with anyone necessary to get job done Changes organizational structure in response to market change

1.7

Old Manager

New Manager

Makes most decisions alone

Invites others to join in decision making

Hoards information
Tries to master one major discipline Demands long hours

Shares information
Tries to master broad array of disciplines

Demands results

Assessing a managers effectiveness

The

strength of motivation & the morale of staff success of their training & development creation of an organisational environment in which staff work willingly & effectively

Meeting important deadlines Accuracy of work Level of complaints Adherence to quality standards Productivity

The

The

Adhering to budgets set

Success Domains
Personal Growth Relationships Work

Power Integrity

Spirituality

Material Wealth

Health
Key

is Balance

The Basic Managerial Skills

Planning, Organizing Setting goals (Prioritize & Posterioritize) Self assessment (Contribution, Productivity) Team building (Participation,Interpersonal) Managing time and stress Problem solving and decision-making Creativity Communication & listening (Multi culture) Emotional Intelligence

Emotional Intelligence
Ability to monitor your own and others emotions and deal with them effectively Leaders with emotional intelligence are
More likely to detect friction and eliminate conflict More flexible Better situational leaders

The Basic Leadership Skills

How you manage!

Philosophy, style, approach, attitude, emotional intelligence.

Motivating and inspiring others to high levels of performance Effective leaders know how to lead in any given situation, with any given group of individuals Effective Leadership is very rare and extremely valuable to organizations

STRESS MANAGEMENT

What is Stress?
Stress - the unconscious preparation to fight or flee that a person experiences when faced with any demand Stressor - the person or event that triggers the stress response

Stress Approaches

Fight

Flight

Potential negative consequences of a destructive job stress-burnout cycle.

Yerkes-Dodson Law
Performance arousal
High

Low
Low (distress) Optimum (eustress) High (distress)

Stress level
Boredom from understimulation Optimum stress load

Conditions Distress from perceived overstimulation as stressful

Sources of Stress at Work (Internal & External)

Work Demands
Task Demands Change & uncertainty Lack of control Career progress New technologies Work overload/underload Interpersonal Demands Abrasive personalities Sexual harassment Leadership styles Rol e Demands Role conflict: Interrole Intrarole Person-role Role ambiguity Physi cal Demands Extreme environments Strenuous activities Hazardous substances

Stress Sources at Work (Internal & External)

NonWork Demands Fami l y Demands Personal Demands Marital expectations Religious activities Child-rearing/day care Self-improvement tasks arrangements Traumatic events Parental care

How to combat stress?

Mental

Count to 10 Control your thoughts Fantasize Ignore the problem??? Meditate & Yoga Focus point Control your breathing Think about how youll be a better person Failure Success

How to combat stress?

Physical

Stretch Massage Exercise Aromatherapy Reflexology Stress and Money Prioritize Delegate Diet Sleep Laughter

Maintaining Work-Life Balance

The

importance

Changing social scene Changing work culture Increased work time Dual income families

Steps

to achieve work-life balance:

Discourage employees from working late Take a regular employee satisfaction survey Provide vacations flexi times

SPIRITUALITY AND STRESS MANAGEMENT