Professional Documents
Culture Documents
"Selling is wrongly associated with only the smart or better looking people ..."
Customer Requirements
Quality
Value
Customer Satisfaction
Service
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Core Processes
Professional Salesmanship
There is no substitute for professional salesmanship. The brochures, proposals, third-party testimonials, advertisements or the technical strengths act only as sales supports especially to acquire a major share in the target market.
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Importance of TRUST in building relationships Top-Line & Bottom-Line Results Develop insight on the Decision makers in contracts Differentiate by a USP to deal with competition Handle objections thro Need identification & development
Success requires a combination of skills, perseverance, energy, addressing points of resistance and continuously refining the message for maximum impact.
Selling Themes
Differentiated Offerings Drawing Templates Cross Potential Other products Life Time Value Get preference, if not price
Exploit
Maximizing
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It is difficult to copy the SALES INSIGHTS gained by you, making the WHOLE more than the SUM OF ITS PARTS
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Customer cannot make up his/her mind? The customer does not know everything about everything he buys. Give the customer say two (not many) options visualizing competitive actions.
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SELLING FOR STRATEGIC GROWTH IS A HOLISTIC FUNCTION WITH PROACTIVE CO-ORDINATION BETWEEN THE OPERATIONAL GROUPS
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Some Lessons
Responsive to commitments Be a good listener Sensitivity judging on the face value Irresponsible clientele Unwritten commitments
Unnecessary liabilities
Chinks in the armor Consideration Enlightening Customers Ethics Knowledge Baggage Competition brings us closer
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