INTERACTIVE VOICE RESPONSE SYSTEMFOR COLLEGE AUTOMATION

Aparna P Rajan Priya Raveendran Sangeetha Menon Sreejitha Ajithan

Introduction
College Help desk-Provides information to different persons Full time assistance of a person to deal with Phones Existing strategies-SMS,Web Solution IVR system for college help desk

IVRS
Interactive Voice Response System- Data base interface technology combining computer based telephony hardware and software

Caller interacts with IVRS system via a touch tone keypad Full Duplex Modem-Receiving telephone

 Three types of users Students,Parents and Outsiders

Students-can retrieve information such as Exam results,semester attendence etc Parents-can retrieve info regarding students performance Outsiders provide information aboutt courses and other events

 Privilleged users are identfied by a unique number Callers can make choices to subscribe to the alert service Callers can retrieve information and record complaints Output-prerecorded voice responses

Advantages of proposed system

Avoid the full time assistance of a person Provide user friendliness Ensure all time availability of information Provide the latest information Provide a large database with variety of information Inform callers with urgent messages

IVRS consists of A telephony equipment Software application Database Supporting infrastructure A text to speech synthesizer

Hardware or Software environment

DTMF-Using Dual Tone Multi frequency tone pad keys for the registration number and choices are detected Caller requirement-needs a telephone line to connect to full duplex modem,should know how to response to voice messages Administrator environment Server computer stores student data and college information which is connected to a voice modem

Hardware specification
System : IBM compatible PC Processor : Pentium IV or above Speed : 2.0 GHz Memory : 512 MB RAM min Hard Disk Drive : 20 GB above Modem : SoftV92 Data Fax Full Duplex Audio : Sound Card Additional : Telephone Connection

Software Specification
Operating system : Windows XP or above Language Used : Java 1.6 Frond End : Java Swing Framework Back End : MySQL 5.5 Tools Used : IDE-Netbeans 7.0 Telephony API : JTAPI

Modules
Initilaise Connection-Application can communicate with mode JTAPI-communicate with OS built in telephonic API to access the modem implements telephony

Call connection: Design call connection and monitoring System establishes connection,answers call and starts a timer Starts DTMF detection to validate the user inputs.

 Data Managemnet and Retreival: Administrator enters data using the input forms to database-MySQL 5.X When caller requests for a data software retrieves it and plays back later Text to speech Playback: Data stored is retireived as string values Converts to audio format with text to speech synthesizer Played back using a JTAPI component

General diagram ofJIVR Application

Database Design
Administrators enters the information about the collge and student into the data base List of Tables Student Subject Sessionalmark Attendence University marks Complaints

Multimedia Design Phase

All the sound files to be played are recorded as wav file Waves files are of suitable frequency to be transmitted over telephone line

User Interface Design Phase

Mainframe consists of toolbar options like system,manage and help GUI for selecting terminals and setting ringcounts Interface for starting/stopping program

DFD
Level 0

 Level 1

Level 2

Screesnshots

Conclusion
An IVR system-user interacts with a computer based applications which monitors all the calls Response given as voice prompts Callers can retrieve information Avoids full time assistance of a person