TOTAL QUALITY MANAGEMENT

- a continuous improvement process

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PREPARED & PRESENTED BY: JEEL MORABIA

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INTRODUCTI ON
In Todays World Due To Insufficient Quality Or Indifference To Quality Lead To Disputes, Which Imposes Serious Drain On The Financial Resources Of A Company & Limits Profit Potential.
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To Be Competitive In Todays Market, It Is Essential For Construction Companies To Provide More Consistent Quality & Value To Their Owners & Customers. Its High Time To Develop Better & More Direct Relationships With Our Owners & Customers To Initiate More Teamwork At The Jobsite, And To Produce Better Quality Work.

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DEFINITION: TQM is a Management Philosophy, a continuous improvement approach to doing Business through A New Mgmt Model. TQM is an Integrated Organizational Approach in Delighting Customers-both external & internal by meeting their expectations on a Continuous Basis through Everyone Involved with the Organizational Working on an Continuous Improvement in All Product Process along with Proper Problem Solving Methodology.

Its Time To Get Started On Continuous Improvement 8/20/12 Your Competitors May Have Already

What Is

TQM

FOUNDER OF TOYOTA THE REVOLUTIO N MOVING FORWARD WITH THE UNENDING RACE FROM 1937 IS KIICHIRO TOYODA FIRST CAR MANUFACTURED WITH AN REPLICA MODEL OF AA IN 1936

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HISTORY OF TOYOTA
The TOYOTA Motor Corporation company was founded by Kiichiro Toyoda in 1937 as a spinoff from his father's company Toyota Industries to create automobiles. Three years earlier, in 1934, while still a department of Toyota Industries, it created its first TQM Type A engine, and, in 1936, an organization, product, theis a management approach of its first passenger car, the Toyotacentered on quality, based on the AA. participation of all its members and aiming at longterm success through customer satisfaction, and benefits to all members of the organization and to society. The world of automotive manufacturing in particular is one of the king of Toyota, where Toyota has a management system that is reliable in managing all aspects of management, TQM (Total Quality Management) which is a symbol of the triumph of 8/20/12 knowledge management in a very interesting to learn.

VISION OF TOYOTA

will lead the way to the future of mobility, enriching lives around the world with the safest and most responsible ways of moving people.

Through our commitment to quality, constant innovation and respect for the planet, we aim to exceed expectations and be rewarded with a smile. We8/20/12 will meet our challenging goals by engaging the talent and

TOTAL QUALITY MANAGEMENT APPLYING TO TOYOTA MOTORS CORPORATION

Toyota introduced Total Quality Management (TQM) as long ago as 1961 and wa first to introduce Kaizen (lit. improvement) to represent the concept of continu improvement. Toyota Motor Corporation uses total quality management, with a s focus on the Toyota Production System and the three main tools by which Toyota Motor Corporation manages total quality management. These concepts and the associated culture are practiced in every aspect of Toyotas operations, including information systems. Toyota invented the concept of Just in Time in 1938 (often described as Just in ti stop the line). The objective was not simply to reduce inventory, as is often thou to avoid building up too much stock with defects which would have to be written 8/20/12

How toyota implemented TQM:

The most important of these efforts are what took place at Toyota in the late 19 that time Toyota, a truck manufacturer, decided to begin producing passenger they made a determined effort to appraise and improve their methods at a fundamental level. They succeeded phenomenonally at this and by 1980 were producing the quality automobiles in the world. They called their new methods "Total Producti Maintenance". What Toyota discovered was that the dominant cause of product defects was w the machines that made the parts. In turn this wear was caused by the accumu of dirt and chips (metal shavings). The problem was that workers followed the bas American practice which was to operate a machine until it broke and only then an engineer to fix the machine. In some cases they would just throw the machine a and order a new one from America. This resulted in defective parts as the mach wore down and lack of productivity while the machine was waiting to be fixed o replaced. Another complication was that workers tended to move from machine machine and often to tackle the dirt. In How1965 Toyota's factories lookedthis be The next step was confusion resulted. the could systemic problems like like American factories: chips and dirt everywhere. They would change that. Since dirt was responsible for the wear that was causing defects it would be eliminated. They started 8/20/12 on the outside by creating sweeping and cleaning regimens. Then they started

The last step in the equation was systematic preventative maintenance. Part of t documentation efforts was to carefully study any irregularity in machine operatio example, if a machine began to vibrate in the old days they would ignore it until machine broke, like Americans. In the new way they would immediately stop any machine that was vibrating and take apart the machine to discover the cause. Be they now actually had started to learn how the machines worked internally this w possible. The worker (NOT an engineer) would then attempt to fix the problem. In cases these procedures led Toyota to actually redesign and modify parts inside t tooling to improve it. The results of these efforts are well-known: not only did Toyota start making the highest quality cars in the world but by 1980 they dominated the import market. Today Toyota is the most profitable car manufacturer in the world by a large margin.

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CONCLUSION

Toyota Motor Corporation (Japanese) commonly known simply as Toyota and abbreviated as TMC, is a multinational automaker headquartered in Toyota, Aichi, Japan. In 2010, Toyota Motor Corporation employed 317,734 people worldwide . Toyota has a management system that is reliable in managing all aspects of management, TQM (Total Quality Management) which is a symbol of the triumph of knowledge management in a very interesting to learn.

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