Professional Documents
Culture Documents
P h i l i p R. C a t e o r a John L. Graham
Executives
Must also negotiate with representatives of foreign governments
Cultural factors often make huge differences Negotiation behaviors are different
Across regions, genders, and type of industry
Age and experience also make important differences Consider the culture of customers and business partners, but treat them as individuals
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Order is important
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Linguistic Aspect of Language and Nonverbal Behavior (How Things are Said)
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Differences in Values
Objectivity
Separating people from the problem
Time
The passage of time is viewed differently across cultures These differences most often hurt Americans
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Negotiation Teams
Willingness to use team assistance Listening skills Influence at headquarters (senior executive) Gender should not be used as a selection criterion for international negotiation teams
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Negotiation Preliminaries
Checklist for planning international negotiations
1. 1. 2. 3. 4. 5. Assessment of the situation and the people Facts to confirm during the negotiation Agenda Best alternative to a negotiated agreement (BATNA) Concession strategies Team assignments
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Negotiation Preliminaries
Aspects of the negotiation setting that should be pre-manipulated
1. 2. 3. 4. 5. 6. 7. Location Physical arrangements Number of parties Number of participants Audiences (news media, competitors, fellow vendors, etc.) Communications channels Time limits
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Nontask Sounding
Learn the mood of the other side Learn about the clients background and interest for cues about appropriate communication styles Judgments about the kind of person in the negotiation
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Persuasion
Task-related information exchange versus persuasion Avoid threats, warnings, and other aggressive negotiation tactics Avoid emotional outbursts Ask more questions Use third parties and information channels of communication
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After Negotiations
In most countries other than America
Legal systems are not depended upon to settle disputes
Japan
Contacts primarily contain comments on principles of the relationship
China
Contracts are more a description of what business partners view their respective responsibilities to be
Many foreign CEOs expect a formal contract signing ceremony Follow-up communications are very important
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