Presented By: Gurinder Singh 04012303911 Raghvander Sharma 05512303911

Bank Profile..
It was established on 21st December 1911 It has 3563 branches & 27 extension counters It was one of first bank to issue Credit Cards in India with collaboration with Mastercard. Branches in Dubai, London, Doha, Singapore and Hong Kong

Vision
To emerge as a strong, vibrant and proactive Bank. To positively contribute to the emerging needs of the economy. Through consistent harmonization of human, financial and technological resources and effective risk control systems.

Mission..
To transform the customer banking experience into a fruitful and enjoyable one. To leverage technology for efficient and effective delivery of all banking services. To have bouquet of product and services tailormade to meet customers aspirations. The pan-India spread of branches across all the state of the country will be utilized to further the socio economic objective of the Government of India with emphasis on Financial Inclusion.

| Banking Solutions
The BaNCS system is based on service-oriented architecture (SOA) and is platform and database independent. In addition to CBI, TCS BaNCS clients include the Bank of China, China Trust, Bank Negara Indonesia, India's Bank Maharashtra , National Commercial Bank (Saudi Arabia), and Koram Bank (Korea). The TCS BaNCS platform encompasses an array of preconfigured, customizable banking products such as Universal Banking, Core Banking, Payments, Compliance, Financial Inclusion, Islamic Banking and Treasury.

Critical Success Factor..

Senior management commitment Staffing and empowerment of project team Ownership by business heads Focus on training

Benefits
The bank recently reported that business per employee increased by 250% over the last five years. The bank has reversed the trend of customer attrition and is now gaining new market share. The improvement in productivity and growth of business for the CBI .

Impact on Employees.
In beginning the issues were mostly cultural. It took around six-eight months for the personnel to felt that the environment 'change' had done them good, and they were used to working on the systems. Information System serves employees with user friendliness, easy storage and access of data, removal of redundancies, fastening up of the processes.

Other Available Alternatives.

Finnacle Office Accounting Professional 2009 SAP ERP Financials Tally 9: Financial Accounting and Inventory Management Software Flexcube i-flex solutions Hyperion Financial Management - System 9

Conclusion..
Electronic and Information Technology together are bringing a swift change in the way banks operate. Anywhere banking, telebanking, mobile banking, net banking, (ATMs), credit cards, debit cards, smart cards, call centers have totally transformed the banking industry. One of the biggest benefits that the bank has derived out of IT has been the tremendous saving on recruitment front.

Suggestions..
The bank must update Hardware to get maximum performance from Information Systems in order to allow the IS to procure the least amount of system resources it requires for functioning. The bank should update all their software, networks etc to keep information system up to date for competitive edge, customer satisfaction. Steps should be taken to increase the safety & to avoid the unethical practices like phishing. Need for improved training for using Information Technology and tools to employees. Intra firm communication should be improved.

THANK YOU..