Presented by : Mayank Sharma(7) Mandeep Bajwa(4) Neha Bansal(5) Nitish Chauhan(6) Pravesh Mishra(1)

years Harrods in a business for 162

Introduction of Harrods Groups

Situated in Brompton Roads , London

Harrods founder name is Henry Edward Harrods Harrods has other enterprises undertaken such as Harrods Banks , Estates , Aviation and Air Harrods

Introduction of Harrods Retail

5,000 employees from 86 nationalities Footfall is up to 100,000 customers per day

Harrods built a unique reputation supported by its brand values British; Luxury; Innovation; Sensation; Service
Turnover of 1 Billion pound

 Different labor market

Problems of Harrods

Retention of employees Perception of society towards Retail

Importance of Training & Development

To improve the performance of employees for achieving goal of business

Focus on sales training

Training on or off-the-job Improves performance in a specific role Increases employee motivation

Importance of Training & Development

Development : Enhances and extends personal

capabilities

Provides opportunities development in sales skills

to

employees

for

Training & Development in Harrods

Harrods Welcome induction course for all Your Theatre sales techniques and customer awareness Harrods Fashion programme follows product from design to sale Voice, body language and presentation skills workshops Harrods Sales degree the first and only globally recognised 2-year programme

What employees says

Jessica who start as a low staff employees after gradation and now 3 year later she is retail manager

James is a Sales Associate and one of Harrods first Sales Degree students.
Amber and Sabrina same case as them

Retention by Harrods Retaining employees:

It help to lower recruitment costs Retains key skills and abilities in the business Improves staff loyalty and commitment

Harrods strategies to retain employees :

Retention by Harrods

High pay scale and sales bonuses for individuals and teams
Regular appraisal, clear targets and two-way communication Improved work schedules - help to give a better work life balance

Result of retention by Harrods

Employee turnover fall from 51.4% in 2006 to 25% in November 2011

Human resource in IB
MNC working with high skilled or qualified employees from different countries Examples : IT sector , Aviation sectors , Space agencies etc. These sectors companies work with different countries employees and utilizes the resources from out of the nation.

Questions in case
1. Describe development. the difference between training and 2. Explain the importance of developing employees.

3. Analyse the methods by which Harrods ensures it recruits and retains its employees. 4. Evaluate how training and development leads to career progression at Harrods.

 Changing perception of society

Conclusion

Retention of employees and low employees turnover After training employees become loyal Utilize proper human countries resource which belongs from 86