Professional Documents
Culture Documents
MCC agreement to work with Manchester based promoter SJM on all Cat B and Cat C music concert events to provide continuity and develop best practice so that issues can be addressed.
Communications Management of ingress and egress Traffic and Transport Plan Security Cleansing Anti Social Behaviour Noise Management
Communications
Pre-event Communications
Residents Letter (Distributed to 6,000 households) Ticket Holder Information / Social Media Drop In Session and Organised Meetings Local Media Information Website Information and emails
Identified Issues:
Door to door leaflet distribution some households did not receive Need to target specific information to impacted streets eg those affected by road closures Letter should have identified firework finale content Other areas of information required eg restrictions on access to the park,
Residents Hotline
Service staffed by MCC Wednesday 27th June Sunday 1st July Total Number of Calls Taken - 681
Road Closures / Parking Public Transport Litter / Street Cleaning Noise Anti- Social Behaviour Other / multi issues 228 24 26 121 109 121 33.4% 3.5% 3.8% 17.8% 16% 17.8%
Total Number Of Calls escalated for action 115 Return calls to update on action where appropriate
Post Event: Total number of written complaints including those received via stoneroses@manchester.gov.uk 79
Issues: Mini-bus and Taxi pick up and drop off on highway Street Parking enforcement operation in place, no cars impounded Vehicles contravening regulations were moved on Volume of post event traffic on Scholes Lane / Bury Old Road to Kings Lane Signage and cones need to increase number and visibility To look at legislation and practicality of Residents Parking scheme in key areas
Security
External To The Park - 25 designated security on Sheepfoot Lane and Bury Old Road from morning - augmented on egress - Crowd flows arrival spread across the day with approx 20% of audience arriving between 20:00 and 21:00. - Police event specific operation 21 arrests - Ticket Touts, Street Traders, Food Vendors, counterfeit goods (4.5k of counterfeit goods seized) - Management of alcohol consumption (DPPO) signage and enforcement to be reviewed, priority is to get audience into the park area. - Cost of the security operation met by the Promoter Issues - Need to extend numbers and hours of security and review deployment and co-ordination.
Cleansing
Manchester, Bury and Rochdale Councils provided the cleansing operation for the area external to the park all costs met by SJM
Concert Site and Park areas managed by private contractor at cost of SJM
Cleansing operation covered through to day after the concert Reported issues of rubbish, street washing etc escalated for action
AntiSocial Behaviour
Public Urination / Availability of Toilets - Issues reported of public urination in areas surrounding the park including at peoples private property. - Issues identified re: provision of facilities and enforcement against behaviour - 140 toilets located external to the concert site - locations and numbers at each location to be reviewed - additional fenced off areas and security monitoring to review Alcohol Management - DPPO in place, requires review of enforcement and external management, information provision to encourage ticket holders with alcohol into the park. Noise Management public on egress - movement of city centre shuttle into the park improved time of egress - need to review controls to reduce pick ups from residential areas.
Noise Management
Noise Monitoring Results From The Concert
- Highest noise levels recorded external to the event site:
Front Of House Ostrich Lane Eastleigh Road Friday 98 71 72 Saturday 98 73 73 Sunday 98 72 74
No variation to upper sound level in the venue - maximum limit external to the park of 80dB(A)laeq,15min comfortably complied with. Reports of changes to volume levels will have been influenced by changes to climate conditions on each day.
Fireworks - should have been included in pre-event information Backstage Noise Management Post Event - hospitality area poorly located created post event issues Helicopter - Film Company helicopter caused issues on the Friday not permitted to operate on following nights. Police helicopter deployed on each evening to monitor egress.