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Design

For

Mail

Carriers

S e e

Y o u

Chenchen Shen Faculty of Industrial Design Engineering Tutors: Dr. Ingrid Mulder, ir. Sanne Kistemaker

Content

Design goal Current situation Interaction vision Design & research explorations Concept direction & initial design ideas Plan for the future

Design Goal

Making it easier for people to show some attention to mail carriers, so that they will feel more appreciated during work-time.

Mail carrier: here only refers to the those who deliver mail rather than packages.

Current Situation

Mail carriers

Other people

Most times dont see each other Limited communication Some degree of empathy and appreciation

Interaction vision

Collage of the concept Appreciation Subtle Hug

Interaction vision

Like a warm wind, embracing the mail carriers with the feeling that they are cared and appreciated by people.

Design & research explorations

Research goal:
To know about mail carriers working experience, the interaction between mail carriers and receivers and receivers attitude towards them.

Design goal:
To generate initial ideas and to test the original interaction vision.

Work with Bob O(_)O

Research on Mail Carriers

Interview mail carriers in Delft

Research on Mail Carriers

Research on Mail Carriers

Insights:
Different working experiences: areas, working hours and personal causes Connection with people during work enhances happiness & satisfaction Working efficiency as the common concern, which contradicts the communication with people. Mainly communicate with the receivers and people they have seen some times Most mail carriers often mentioned their hard times in bad weather, which indicates their desire for understanding and appreciation. The fact that many mail carriers listen to music in walkman or iPod. They dont have much expectation for their job, and just get used to it, as long as there is no complaint from receivers Most mail carriers are not proud of their job.

Online questionnaire

Research on Other People

Interview Workbook

Research on Other People

Insights:
The reason why most people have little communication with mail carriers: the difference in time and place, no trigger for a contact. Impression of mail carriers: Neutral, busy Attitude towards mail carriers: Dont care, gratitude Many people are aware of the difficulty of their job Some have shown appreciation when interviewed or writing on the workbook, but most of their appreciation hasnt been brought out.

Concept direction & initial design ideas


Direction 1: to make it easier for people to show appreciation and care to mail carriers in bad weather, when their hardest moment is.
Idea 1: Caring Mat. In bad weather, such as rainy, stormy, snowy, hot days, some images or words will appear on the mat to show care for mail carriers. Different mats are sensitive to different kind of weather. I designed this mat because mail carriers always take shelter from the rain in front of the door. And the mat is easily seen if the mail slot is on the door, because they have to come to the door to deliver the mail.

Dear mailman, Hope the rain wont last long^ ^

Concept direction & initial design ideas


Direction 2: to make it easier for people to notice mail carriers arrival and stimulate them to come out to receive mail.
Idea 2: Music trolley. Add musical device to mail carriers vehicle, so that they can bring music everywhere and attract people attention. Its also inspired by the fact that many mail carriers listen to music during work-time. Why not bring the music outside? So that they wont lose contact with others because of the music.

Plan for the future

Further study the motivations and expressions of appreciation


Explore more concept directions and ideas
Try to involve the value of mail to stimulate peoples appreciation for mail carriers See if there are more interesting ways to stimulate peoples attention and appreciation towards mail carriers

Test interventions

Thank you!

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