Professional Documents
Culture Documents
ISO
9001:2000
1
SUMMARY
1 > OVERVIEW OF ISO
9001:2000
2 > BENEFITS OF
CERTIFICATION
4 > CONCLUSION
> OVERVIEW OF
ISO 9001:2000
ISO 9001: Quality management systems - Requirements ISO 9004: Quality management systems - Guidance for
performance improvement
Applicability : Universal
ISO 9001:2000
01 General Strategic decision - adoption of QMS QMS design & implementation is organisation
specific
ISO 9001:2000
Introduces & explains the process model as conceptual presentation of QMS requirements specified
Processes
Controls
(e.g.procedure)
Input
Output
Process A Process B
Process C Process D
C U S T O M E R
R e q u i r e m e n t s
Management responsibility
Resource management
S a t i s f a c t i o n
Input
Product realisation
Product
Output
C U S T O M E R
Identify and manage processes Determine the sequence and interaction of processes Determine the criteria and methods to ensure effective
operation of the processes
Correct
Do
Verify
ISO 9001:2000
The requirements :
Quality Management System Management Responsibility Resources Management Product Realization Measurement, Analysis & Improvement
ISO 9001:2000
Clauses 0 - 3
Introduction Scope Normative references Terms and definitions
ISO 9001:2000
Clause 4
QMS requirements
Process approach
Documentation requirements
ISO 9001:2000
Clause 5
Management responsibility
Commitment, Customer focus
Policy, Objectives, Planning, Communication
ISO 9001:2000
Clause 6
Resource Management
Human resources Infrastructure Work Environment
ISO 9001:2000
Clause 7
Product Realization
Planning
Marketing, selling, design, production, purchase
ISO 9001:2000
Clause 8
Measurement, Analysis & Improvement
Measure, Analyse and improve
1
ISO is only documentation
Myths
ISO is expensive
ISO is for the auditor
ISO is TQM
> BENEFITS OF
CERTIFICATION
Benefits of certification
Commercial Non-commercial
Benefits of certification
Enhanced customer satisfaction and loyalty Reduced quality costs Increased competitiveness
Benefits : Commercial
Benefits : Non-commercial
Quality, an essential requirement today Continual improvement, another necessity Effect on costs
Higher quality costs less Quality has one of the highest ROI Almost the entire standard is preventative in
nature !
Transparency
Prestige
Improved morale of staff Improvements becoming a way of life
To Summarise
Based on 8 quality management principles Process approach Allows tailoring to business but does not loose
sight of customer focus
Benefits of certification
Tangible proof that the companys quality system complies with certification Benefits of internationally
recognised standard.
Marketing edge.
Certificate
ISO 9001
Benefits of certification
An opportunity to eliminate any excessive documentation requirements
Gap Analysis
Pre-assessment review
Certification Audit
Continual Improvement
1
How to effectively approach the project?
Identification and control of processes, their sequence and interaction is critical for effective quality management
STEP 1
STEP 2
STEP 3
UNDERSTANDING THE STANDARD Attend training programmes Organise Awareness programmes for all Interpretation to the organisational practice Appointment of a external expert if
necessary
STEP 4
1. 2. 3.
Review for
Adequacy Suitability Effectiveness
STEP 5
GAP ANALYSIS
Gap between the current practices and ISO 9001 requirements A checklist could be useful
STEP 6
For documentation For compliance For suitability For adequacy For effectiveness
STEP 7
STEP 8
STEP 9
Quality system is for the organisation, and not organisation for the system.
nature of business;
market environment.
Flaws to avoid: System that is not tailored to suit the organizations mode of operation
Certification Process
Contract Review Initial Audit Certification Surveillance Re-certification audit
Scope of certification
Standard
Products covered
Locations covered
Accreditation
To ensure uniform standard of certification To ensure recognition of certificates
YOUR QUESTIONS
PLEASE
Thank You !
> CONCLUSION