Endpoint Management

ZENworks Overview and Product Roadmap

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Novell ZENworks

Only Novell delivers endpoint lifecycle management that combines:

User-Centric Management
Focus on user experience, based on who they are, where they are, and what they need

Freedom and Flexibility

Heterogeneous management / platforms / directories / databases; Internet friendly architecture

Ease-of-Use
Software appliance, single agent, single browser-based console, seamless tool expansion
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Novell ZENworks
Configuration Management

Endpoint Lifecycle Management Products

ZENworks endpoint management solutions:

Asset Management Patch Management

Endpoint Lifecycle Management Endpoint Security Management

Endpoint
Application Virtualization

Endpoint Security Management

IT Service Management

Novell Service Desk

Full Disk Encryption

NEW!

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New and Upcoming Releases

ZENworks Mobile Management

Security Management
.

Application Management* Policy Management

Smartphones

for
Tablets Specialty Handhelds

Inventory Management
Compliance Management

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Market Drivers
BYOD

How do I control and leverage all these devices?

Security: Device and Data

Is the data on these devices secure; data at rest, in motion, or in use?

Application Management

Can I control what applications are being used on a corporate owned or personal device?

Compliance and Reporting

Do I know who and what is accessing my environment or how do I secure the corporate data and keep my devices and company compliant?

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Market Trends
Proliferation of Bring-Your-Own-Device RIM/BlackBerry rapidly losing market share Android gaining market share Apple holding steady iPad, dominant tablet in the enterprise

Increase of mobile device business applications

Enterprises want single endpoint management solution Tablets are replacing textbooks

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MDM Market Vitals

Other Windows Symbian Other HP/Web OS

2011 Market Smartphone

Android
Android

Blackberry
iOS

2011 Tablet Market

iOS

2011 Estimated Total Market Size Pure play growing to $385M by 2014 Enterprise to grow $3-6 billion by 2016

$350M+

15-20%
Estimated CAGR
Current Market Penetration

20-30%

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Endpoint Management Market

Audit and Compliance

Desktops

Servers

Storage

Mobile Devices

Asset Management and License Compliance

Physical / Virtual Assets Policy-based Management Physical / Virtual Assets Policy-based Management

Configuration Management

Security Management

Configuration Lifecycle Management

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Our Direction
Unified management
User centric Policy based Emerging platforms

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Mobile Device Platform Support

Apple iOS 4-5 iPhone, iPod and iPad MDM Client Available
Windows Mobile 6.1 & 6.5 MDM Client Available Windows Phone MDM Client on roadmap

Symbian S60, 3rd Edition, v9.1 MDM Client Available

Android v2.2-4.0 MDM Client Available

NitroDesk - TouchDown v7.2 supporting Android v2.2-4

BlackBerry OS 10x (support via ActiveSync) future support https://notifymdm.notify.net/getDocument.php?file=Device+Platform+Functionality.pdf

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Novell ZENworks Mobile Management

Integration Timeline

Phase 3: ZCC management

Phase 1:
Rebrand

Phase 2: ZCC iFrame Unified Install DataBase support

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Questions: Organizations
13

Data Leak Prevention

Personal Data Privacy Legal and Liability

Legal Terms and Conditions Policy:

Personal Liable versus Corporate Liable Polices? Acceptable Usage Policy? Acceptable Device Policy?

What Tools will we have to enforce these policies? Regulatory Compliance How do we meet our compliance requirements?

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Questions: Organizations
14

Supported Devices and Platforms

Which devices and platforms will be supported?

Architecture

Considering both Cloud or On Premise MDM solution

How much additional cost will an MDM solution add to our expenses? Does an MDM solution require a device client on each mobile device?

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Questions: Organizations
15

Is there a way to help manage with costs and billing of mobile devices especially with voice and data charges? What types of policies can we set on the devices?
What are the additional requirements to set up and manage devices?

Can we manage applications used on the mobile devices?

Is your MDM solution easy to use and maintain?

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Questions: Novell
16

Is there a plan to support BYOD (Bring Your Own Device)

Has there been adequate planning in your organization to establish a comprehensive policy governing employee and corporate owned mobile devices?

Is there an acceptable use policy in place for mobile devices?

Have you established guidelines as to the types of mobile devices that will be supported from a corporate owned as well as employed owned perspective? What additional internal support infrastructure will you need to provide to deal with the potentially large numbers of mobile devices either corporate or employee owned?

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Questions: Novell
17

Do you have a BlackBerry Enterprise Server?

How many BES IT policies are you using? Are BlackBerry users increasing, decreasing, or stable?

Would you like to have a single solution to manage all of your mobile devices?

Do you require the use of Identity Certificates?

Are you planning to develop your own applications? Are you looking at moving your email to the cloud

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What is MDM?

MDM

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Pricing and Licensing Strategy

ZENworks Mobile Management

Pricing Strategy

Neutral, Neutral Positive List Price: $59/15 lic/maint, subscription $30 Education Pricing: $18/$20 SLA/ALA

Pricing Details

Competitive Pricing: $55-75/$12-23, subscription $30-40

Licensing:

License Model(s): MLA/VLA, SLA/ALA, Cloud, NOB License Metric: per device License Counting Tools: devices registered within the system need to finalize audit tool License Key Strategy: non-unique license Fulfillment Strategy: fullfilled via all standard Novell channels Royalties (if applicable): 60/40 rev share

Operational Needs:

* Changed since Feasibility Review

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Product Context
Whats so for this release?
Name: Novell ZENworks Mobile Management Launch: September (final TBD), 2012 FCS: July (final TBD), 2012

Top New Features:

1)

Top Potential Gotchas:

1)

Support for Apple iOS, Android, Blackberry, Windows Mobile/Phone, & Symbian Security policy enforcement

OEM perception concernsthis is not Novell Code Initial release is a re-brand Full integration with ZCC will require 12+ months No MDM competitive edgewe hold the line on features, but dont have any secret sauce

2) 2) 3) 4) 5) 6) 3)

Asset tracking/reporting Application management & file sharing Compliance reporting Centralized management
4)

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Schedule/Release Plan
Product/Ops Readiness:

Assumptions

NPA: Pre-Sell SKU:

~May 29, 2012 ~May 29, 2012

8 new resources in-place by May 31, 2012-Acceptance Test/M2

Novell delivery of materials to OEM on time; vice versa Readiness plans and activities completed as needed

Lighthouse/Beta: June 4, 2012 IS&T Readiness: June 22, 2012

FCS:
Launch:

July 10, 2012

September 2012

GTM/Services Readiness:

NTS training:

May 22, 2012

Training Services: TBD Partner Enablement: June/July 2012*

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Product Readiness Activities

Readiness Objective

Have production or pilot level customers with our product in place as references, success stories, and/or testing support.

Activities:

Mandatory Deliverables:

Novell Customer 1*

Acceptable Use Policy

Targeted: Novell, TAG Date: June, 2012

Owner: Ray Miller Date: ready

Lighthouse

Novell Customer1 hosted

Targeted Customers: 8 Date: June 4, 2012

Owner: Barb B. Date: pending approval

Beta**

Hosted-Eval Server

Targeted Customers: Public

Owner: Barb B.

Date: June 4, 2012

Date: FCS

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NTS/Training Services Readiness

Readiness Objective
-Ready to support customers by June 4th(LH/beta), with all escalation and other tech support processes and materials in place. Courses ready for customers.

Training Activities:

Mandatory Deliverables:

NTS Training, Provo

Escalation Path Documented4

Targeted Attendees: NTS1 Date: May 22-24, 2012

Owner: Ed Carter/Nathan M. Date: June 1, 2012

EMEA Training, Rotterdam2

Siebel Entitlements

Targeted Attendees: EMEA NTS Date: June

Owner: Rick Fowles/Nathan M. Date: June 1, 2012

Additional Training, Online3

Knowledge base

Targeted Attendees: All

Owner: Darren V./Bryce R. Date: FCS

Date: Self-serve

Other5

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SE / Consulting Readiness

Readiness Objective

Ready to support customers and sales with technical knowledge.

Training Activities:

Mandatory Deliverables:

NTS Training, live/remote

Customer Briefing deck

Targeted Attendees: 3+1 Date: May 22-24, 2012

Owner: Mark S. Date: FCS

Sales Training, Americas2

Deployment & Best Practices3

Targeted Attendees: 30 Date: week of June 18, 2012

Owner: Mark S./Holly O. Date: FCS

Sales Training, EMEA

Competitive Positioning Deck

Attendees: 30

Owner: Mark S./Doug C

Date: week of June 25, 2012

Date: FCS

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ISR / Field Sales Readiness

Readiness Objective*
-Ready and enabled to sell the product with understanding of messaging, product details, and basic requirements.

Training Activities:

Mandatory Deliverables:

ZMM Webcast

ZENworks Master Deck Addendum

Targeted Attendees: Field1 Date: May 30, 2012

Owner: Justin Strong Date: FCS

Chalk Talks

Battlecard

Targeted Attendees: Field Date: June 2012

Owner: Doug C. Date: FCS

Sales/Tech Training

Competitive Positioning, v.1.0

Attendees: Field Date: June 2012

Owner: Mark S. Date: FCS

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Other2

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Partner Readiness

Readiness Objective

Specific goal for number of partners enabled and prepared to sell ZMM for each geo.

Training Activities:*

Mandatory Deliverables:

Sales Training, NA2

Sales Enablement

Targeted Attendees: 30 Date: week of June 18, 2012

Owner: Doug C. Date: June 18, 2012

Sales Training, EMEA

Training Services Courses

Attendees: 30 Date: week of June 25, 2012

Owner: Dave C. Date: TBD

Live Web Sessions, Online1

Selected Partners List

Targeted Attendees: Partners

Owner: Mike O./Juan Carlos/Dirk

Date: Pending Courseware

Date: May 31, 2012

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Customer Readiness

Readiness Objective

Customers need to have access to product basics as well as training accessible .

Training Activities:

Mandatory Deliverables:

End-User Training Courses

See Launch deliverables www.novell.com/zmm

Targeted Attendees: Customers Date: FCS

Launch

Beta Teach

Targeted: Lighthouse customers Date: prior to FCS

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Primary Owner | Justin Strong

ZMM Launch Overview

June| Lighthouse Begins July 10th | FCS / Go Live Launch Sales Summit | ZMM Announced Interim Launch Period Sept. 1st | Marketing Launch Begin in June | Analyst & Press Briefings Sales Summit | Key Messages/FAQ July 10th | ZMM Web Content July 10th | ZMM Print/Deck Collateral July 10th | Press Release July 10th | All-Hands Email to BU

Internal | RED External | GREEN

Sept. 1st | Press Release (LH success)

July 10th | Partner & Customer Emails July 10th | Launch Post to PartnerNet
July July 10th 10th | Innerweb Lead Story Sept. 1st | Hot Offer Home Page Sept. 1st | Sales Flash Success Stories Sept. 1st | Mobility Campaign

| Social Media (FB,TW, CS, NovBlog, etc)

June | Pre-Launch Email to BU MAY JUN JUL

July

10th

| Home Page Banner

AUG

SEP

NOV

DEC

# Web Microsites

02

06
Suites/Campaigns 1 New 1-3 New

# New Videos

Pages of Collat.

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New Pitch Decks

02

Communications

06
ZAM NA NA NA NA NA NA

Deliverables:

ZMM(NEW) 1 Set 5 New 2 New 1 New 1 New 1 New

ZCM NA NA

ZAV NA NA

ZPM NA NA

ZESM NA NA NA NA NA NA

ZFDE NA NA

NSD NA NA NA NA NA NA NA

Web Pages Videos Flyers/White Papers Datasheets Product Deck

1 New
NA 1 New NA NA

NA
NA NA NA NA

NA
NA NA NA NA

NA
NA NA NA NA

NA
NA NA NA NA

Key Messages Doc

FAQs
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1 New

NA

NA

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Field Activities Overview

Demand Generation

Primary Owner | Matt Bowman

ZMM Partner Enablement Sessions July

How to talk about/sell MDM How to deploy

Eloqua ZMM Program Fall

Cross-sell to the base Net-new customer wins

Face-to-face ZMM Global Tour Fall

Still in planning

Sales Market Play Fall

Still in planning

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Primary Owner | DOUG CLOWER

Enablement Overview
July 10th | FCS / Go Live Launch May | NTS Transfer Training May 30th | ZMM Webcast May | ZMM BattleCard

Novell Training | RED Partner Training | GREEN Combined Partner/Novell Training | MIX Aug 3rd | 30+ days prior to Mkting Launch

Jun | ZMM ChalkTalks Jun | Sales/Tech Training July | ZMM Essentials Aug | ZMM SalesTalks

Sep-Dec | ZMM Online Technical Training (All GEOs) MAY JUN JUL AUG SEP NOV DEC

Number of Internal/Novell Enablement Events

Events: PE/TE/CE/Tele AMER 2 1 (Field + TeleWeb) PE/TE/CE/Tele EMEA 2 1 (Field + TeleWeb) PE/TE/CE APAC

Number of Partner Events

Platinum Gold
0 4

All Others
0 4

Onsite Training Remote Training

Deliverables:

NA 0

0 4

Essentials Module Conversations Training Battlecard Chalk Talk Sales Talk

1 New 1 (Update EM) 1 New 2 New 2 New

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Moving Forward
ZENworks Mobile Management

SQL Express option in install Enhanced logging functionality ZCC integrations

UI enhancements

Troubleshooting enhancements
Internationalization

Localization
Enhanced LDAP functionality

Single sign-on iFrame Install, DB support

Data Sync integrations

Additional platform support

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ZENworks 11

Integrated Endpoint Security

Integrated Linux Management

Location Awareness
Power Management Endpoint Throttling Bundle and Policy Change Management Administrative Groups

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ZENworks Roadmap
2011
Shipping Committed
Park Place 11 SP1

2012
Targeted

2013
Pennsylvania

Configuration Mgmt

Asset Mgmt

Patch Mgmt

Endpoint Security Mgmt

Full Disk Encryption

Application Virtualization
NSD 6.5

ZAV 9

ZAV 10

Novell Service Desk

NSD 7.0

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ZENworks Full Disk Encryption

Full Disk Encryption New Product Offering!

Fully integrated with ZENworks console, server, agent Support for hardware (i.e., Seagate) and software based encryption

Full disk encryption policy

Integrated emergency recovery and drive decommissioning Supports Windows XP and higher

Packaging

Standalone Offering or as part of new Endpoint Protection Suite

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ZENworks 11 SP2

Macintosh Support

Device based application management ZENworks Application Window (NAL) Remote management Software and hardware inventory Patch management Macintosh OS-X 10.5 and higher on Intel (inclusive of Lion)

Other Platform Additions

Support for OES 11 (server and managed device) Support for RHEL 6.1 (managed device)

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ZENworks 11 SP2

Improved NTFS Imaging Performance

Ability to download Tuxera high performance driver Easy injection into PXE and Boot CD Improves Windows 7 imaging performance by 200-300%

Improved Login Performance and Experience

FDN caching improves subsequent login performance

Network credential manager enhanced to support virtual desktop

Citrix Scale and Performance Enhancements

Client Self Defense Moved from ZESM Policy to Zone Setting

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ZENworks Pennsylvania Themes

Themes Currently Under Review

Windows 8 support Audit and security compliance Multi-zone easily and securely share content between zones

Enhanced software discovery and inventory

Improved role-based administration Improved reliability, performance and scalability

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ZENworks App Virtualization Themes

Themes Currently Under Review

Application Profile Management Recipe list expansion (Products, Suites, Multi-language) User self-service portal (Spoon Server)

Platform Support (Macintosh)

ZENworks integration Windows 8 support

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Novell Service Desk Themes

Themes Currently Under Review

Improved ease of use

Updated dashboards
Improved and more simplified view of CI relationship New workflow layout Improvements in creating planned outages Improved classification of incidents and service requests

Support for multiple directory service domains Scheduling support for reporting Import knowledge base articles from CSV files

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Looking Beyond

Market Opportunities
Security and Configuration Management Convergence

Strengthen converging security and configuration assessment with data and endpoint protection

Endpoint Management for Mobile Endpoints

Manage growing number of mobile endpoints and form factors as users workspace continues shift towards a more mobile experience

Endpoint Management Across Physical, Virtual and Cloud

Embrace adoption of alternative desktop delivery models though unified management experience

Endpoint Management as a Service

Remove operational complexity and expense through advanced endpoint management running as a hosted offering

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Appendix

Product Demo

Dashboard-brief overview Activity Monitor & Alerts Provides Snapshots of info regarding devices and user on the system and the graphs and tables show statics at glance. ( show new customization features) -brief overview Provisioning New Users 3 ways to add user from the server (manual, CSV and LDAP) and there is also a Hands Off enrolment method that is initiated from the Device App-brief overview Smart Devices and Users View Show customization (columns views, placement and search) - User Information User Detail Panel and User Profile HIGHLIGHT BYOD Pain Point - Last Sync Data (PS Test Device) -brief overview - Location Data (PS Test Device) -brief overview - Audit Data (Phone and Text) (PS Test Device) HIGHLIGHT Compliance and Security Policy Suite Creation (Copy paste, Sliders and Corp vs. Personal) - Audit Tracking (Elements of Policy Suite) HIGHLIGHT Audit and Policy Mgmt - Device Control-HIGHLIGHT Device & Data Security Pain Point - iOS Devices (Things that can be done specifically for iOS) -brief overview - Security Settings-HIGHLIGHT Device Security Pain Point - TouchDown Settings (Things that can be done specifically for Android Device using Touchdown) -brief overview Compliance Manager (Police Officer) - Access Policies (review Global vs. Policy restrictions and give a use case of 1 or 2 elements) HIGHLIGHT Compliance - Device Restriction (review android and iOS and some use cases) HIGHLIGHT Compliance - User Exceptions -brief overview - Alert Settings Administrators can have alerts in the dashboard, e-mail and SMS and alerts are customizable -brief overview Mobile App & File Share Create a directory of folders and files to make available to users using the NMDM app. Create a Recommended list of apps to make accessible to users using the NMDM app. HIGHLIGHT App Mgmt User Self-Administration Portal (my account) -brief overview Device Client Example *(Optional) (My iPhone on ELMO) -brief overview

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Live Demo-Problem Solving

Secure the proliferation of corporate- and employeeowned devices

Manage the policies for various liabilities and groups Deploy corporate sponsored applications Know who and what is accessing your environment Create a Corporate Sandbox for corporate privacy Keep your devices and company compliant

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Compliance Manager

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Product Highlights

Simple to install, manage, maintain

Intuitive design, user-friendly UI

Low cost, simple license structure (EDU pricing available) Cross-platform support, email agnostic Phone usage and text message data capture* On-Premise or Cloud ready architecture Multi-tenant offering available* Agile development for timely product enhancements

*will be featured in demo

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Unpublished Work of Novell, Inc. All Rights Reserved.

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General Disclaimer
This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All thirdparty trademarks are the property of their respective owners.