Tourism Maketingr

TOURISM DESTINATION MARKETING
Prepared by
RINI KARTIKA HUDIONO, S.Pd.,MA.
Topics
Principles of destination marketing Role of destination marketing organizations (DMOs) Principles of destination branding Strategies used to promote destinations Marketing of events and conferences Marketing of all-inclusive resorts
The Principles of Destination Marketing

Destinations
places that have some form of actual or perceived boundary, such as the physical boundary of an island, political boundaries, or even market-created boundaries
Characteristics of Destinations
Table 12.1
Classifications of Destinations
Table 12.2
Attractions
Often the main motivator for a trip A major attraction often stimulates the development of the destination Can be natural or human-made Private attractions: driven by profit motive Public sector attractions: more social considerations
Objectives of Destination Marketing

improve image of an area in hopes that industrialists will relocate their factories and offices to the area provide jobs for local residents increase range of facilities available for local community give local residents more pride, which can happen when people see that tourists want to visit their region provide rationale and funding for improvements to local environment make the destination politically more acceptable
The Role of Destination Marketing Organizations (DMOs)

Destination Marketing Organizations (DMOs)
government agencies, convention and visitors bureaus, travel associations, and other bodies that market travel to their respective destination areas can function at the local (often CVB), regional or national (NTO) level
The Role of Destination Marketing Organizations (DMOs) Convention and visitor bureaus (CVBs)
regional or city-level organizations responsible for marketing a specific destination 500 of the larger bureaus belong to Destination Marketing Association International (DMAI)
The Role of Destination Marketing Organizations (DMOs)

Destination Marketing Association
International (DMAI)
an organization that provides educational resources and networking opportunities to its members and distributes information on the CVB industry to the public
Tourism Development
Tourism area life cycle (TALC)
the stages a destination goes through, from exploration to involvement to development to consolidation to stagnation to rejuvenation or decline (also known as the tourism destination life cycle)
The Tourist Area Life Cycle
Destination Branding
Destination branding
A method of establishing a distinctive identity for a destination based on competitive differentiation from others Snapshot: Capitals of Canada
Challenges of Destination Branding

Limited Budgets Politics External Environment Destination Product Creating Differentiation
Stages of Brand Building

Market Investigation, Analysis, and Strategic Recommendations Brand Identity Development Brand Launch and Introduction Brand Implementation Monitoring, Evaluation, and Review
Destination Brand Benefit Pyramid
Destination Promotion
Promotion strategy
reaching prospective visitors via expenditure on a promotional mix intended to achieve destination awareness and influence prospective customers attitudes and purchasing behaviour; a traditional approach to destination marketing
Media investment
has grown rapidly in recent years, and most DMOs are involved in a range of promotional activities these include six types: brochures, advertisements, the press and public relations, personal selling, sales promotions, and trade fairs and exhibitions
Marketing Cooperation
creates marketing bridges between a DMO and individual operators in the tourism industry; and between umbrella campaigns and industry marketing expenditure
Marketing Events and Conferences

Events and festivals
Often introduced to cope with seasonality and to boost tourism receipts during normally quiet times of the year
Conferences
Includes conventions, exhibitions, trade shows, meeting and incentive travel
Marketing All-Inclusive Resorts

decreases the uncertainty of the tourist about the total amount of money to be spent during a holiday
involves the sale of different products as a unique package at a price lower than the total price of its components sold separately criticized for their social, economic, and environmental impacts
THE IMPORTANCE OF MARKETING AND COMMUNICATION STRATEGY AND THE CREATION OF A BRAND IMAGE FOR TOURISM
TOURISM STRATEGY
TOURISM IS Very Complex Hard to Define Hard to Manage
Its all been said before and nothing has been done to change it. So it needs a major new direction through detailed analysis and complete reorganization. In order to do that we need STRATEGY to guide us.
STRATEGY & OBJECTIVES

Overall Timor Leste Tourism Strategy To enhance Timor Lestes reputation as a high quality tourism destination based on its history, culture, environment and the hospitality of the people
Objective One To create new facilities and improve Existing ones
Objective Two To promote tourism in a more effectives and coordinated way
Objective Three To enhance skills, especially Management skills
Key Issues & Priorities Accommodation Visitor Attractions Activity holidays
Key Issues & Priorities Marketing Seasonality Information
Key Issues & Priorities Training Service
TARGETS
To put a clear focus on these objectives, we must assign realistic targets for Timor Leste tourism on a year by year basis:
TARGETS continued
1. Increase total visitors expenditure by X% 2. Increase the number of bednights by Y% 3. Increase the number of jobs directly in tourism by Z%
TARGETS continued
4. Increase the percentage of tourism expenditure in off-peak season by A% 5. Increase the share of tourism expenditures outside x by B% 6. Increase Timor Lestes share of ASEAN Tourism expenditure by C%
TARGETS continued
7. Improve visitor perceptions of Timor Leste as quantified by specific market research using latest audits as relative bases PLEASE NOTE WE DO NOT USE VISITORS ARRIVALS AT ALL IN THESE TARGETS
TARGETS continued
Why? Unless we change the current system of benchmarking, tourism cannot succeed since our current system is not appropriate
BENCHMARKING
WHY DO WE VALUE TOURISTS BY NUMBER OF ARRIVALS?
One Visitor from Singapore plays golf in Batam. 6 hours stay. I plate of noodles. Total value US$ 50 He counts as ONE ARRIVAL. One Visitor from Germany stays 30 days in Como Shambala, eats out every night, buys arts & clothes. Total value US$ 100,000. He counts as ONE ARRIVAL
BENCH MARKING continued

Our Singapore Visitor brings the entire island of Singapore to Batam for one day, well get 4,000,000 arrivals. Total receipts: US$ 200,000,000 Our German Visitor brings a few of his closest friends to Bali we get 2000 people Total Receipts: US$ 200,000,000 You can see how misleading it is- the number of arrivals does not matter what they spend does!

We need to choose NOW between MASS TOURISM (QUANTITY) And SELECT TOURISM (QUALITY)

My recommendation: GO FOR QUALITY GO FOR GOLD GO FOR THE HIGHEST VALUE TOURISTS

WHY ?
The PROFIT MARGIN per person is the HIGHEST. The need to INVEST in new facilities is LESS. The target markets round the world get SMALLER. The strain on facilities DECREASES:less traffic, less buses, less queues, less hassle, but HIGHER EXPENDITURE per person.

SO, HOW CAN WE ACHIEVE THIS? LETS FIRST LOOK AT OUR POTENTIAL MARKETS
INTERNATIONAL MARKETS TRENDS
International tourism has grown year by year from the 1950s to 1990s, and after a severe dip in Asia over the last five years due to economic crises, terrorism and SARS, seems set to grow again.
The Top 11 Countries in the International Travel League 2006

COUNTRY
Japan Germany * USA * 2006RANK 1 2 3 4 5 6 7 8 9 10 11 SPENDING US$ bn 49.7 48.0
46.3
28.7 22.2 20.3
UK *
France * Italy * Belgium *
13.2
12.2 12.2 12.1
Australia
Saudi Arabia Spain * Netherlands *
12.1
(EU Study)
* NO DIRECT AIR LINK
INTERNATIONAL MARKETS TRENDS These are some of the changes we expect over the next few years which we have to be ready to respond to, if we wish to capture any of the TOP 10 markets.
Markets will become segmented

Particular lifestyles and interests of different demographic groups. Special interests holidays will increase Higher standard of products and services demanded
Traditional Package holidays will diminish
Holidays become customized Increased FIT travel
Tourists becoming more affluent and discerning

Expect higher standards Compareon own experience Compare on internet Compare through friends & relatives-its their choice!
Some tourists becoming more sophisticated

Interested in culture and heritage Interested in their holiday being educational
Environmental factors now very important Overall country image essential
Destinations must demonstrate they are environmentally friendly and sustainable

(We are on the danger list here!)
Tourist attractions need to be built out of the natural and heritage environments
Tourists are interested in history and culture

We cannot destroy heritage sites to create attractions but vice versa; create attractions out of heritage sites.
Industry needs to be increasingly professional To meet demand for higher standards Skilled labor needs to be developed now Shortages will hold back development
The Role of ASEAN Countries will grow

Local/regional tourism is no. 1 priority Trade barriers fall Relative freedom of movement Need to retain unique competitive advantages
MARKETING
ARE WE READY TO PRESENT INDONESIAS TOURISM PRODUCT TO THE WORLD? Do we have the right BRANDS? Do we have the right PROGRAMS? Do we have the right ORGANIZATIONS? Do we have the right STRUCTURE?
THE BRAND
Although much of Indonesias product is good, the brand image is weak, especially compared to the blockbuster brands being bombarded worldwide by neighboring rivals Malaysia, Singapore and Thailand and increasingly Hong Kong/China and Philippines.
WHAT IS A BRAND
A BRAND IS THE
ENDURING CORE APPEAL OF A PRODUCT OR A SERVICE
In other words it is
THE VISIBLE SOUL OF A PRODUCT
A BRANDS HAS TWO ELEMENTS

THE RATIONAL
ATTRIBUTES What is it? The physical appearancethe Hardware? TANGIBLE BENEFITS What will it do for me? How can I enjoy it? Whats so good about it?
THE EMOTIONAL
PERSONALITY If the brand was a person what kind of person would it be?
INTANGIBLE BENEFITS What feelings are evoked? What emotional rewards will I have from using the brand?
BRAND ELEMENTS
These must be in balance
RATIONAL
EMOTIONAL
THE BRAND
SO HOW TO FIND INDONESIAS NATIONAL BRAND?
THERE IS A SCIENTIFIC PROCESS WHICH WE MUST FOLLOW
First: AUDITING
WE NEED TO CONDUCT 5 AUDITS NOW 1) STAKEHOLDERS AUDIT: What do our major stakeholders think we are selling? 2) CONSUMER AUDIT: What do our current Visitors think of our product?
First: AUDITING continued

3) TRAVEL TRADE AUDIT: What will the tour operators be able to sell? 4) FACILITIES AUDIT: What are we actually selling (and again ..who controls it?? 5) COMPETITORS AUDIT: What are our major competitors doing? We need to know before we can complete effectively
Second: VISION
When we have all the facts from the audits, we then need to put our heads together to see where Indonesian Tourism can and should go.
AUDIT
VISION
The combined view of Government plus stakeholders
Third: EXPLORATION
Then you need to put this vision into the hands of professionals to explore HOW to DEVELOP that VISION into A BRAND. This process is called EXPLORATION which will yield 4-5 alternative routes.
AUDIT
VISION
EXPLORATION
BRAND BLUE PRINTING

The alternatives are then reviewed by government plus stakeholders to select the best. This is then developed into
INDONESIAS TOURISM BRAND BLUEPRINT
AUDIT
VISION
EXPLORATION
NEW BRAND BLUEPRINT
PROMOTION MASTER PLAN

Then and only then can a master plan for promotion be drawn up. Based on AUDIT Agreed by government and STAKEHOLDERS Taking into account COMPETITORS Understood & agreed by TRAVEL TRADE
COMMENTS ON PAST BRANDING

PAST BRAND : MY INDONESIA JUST A SMILE AWAY RATIONAL : Assume we know Indonesia No tangible benefits or attributes EMOTIONAL : Very friendly but doesnt mean anything. Clever phrase with no idea of what it means CONCLUSION: 100% Emotional 0% Rational. No connection between consumer & product
COMMENTS ON CURRENT BRANDING

CURRENT BRAND : ULTIMATE IN DIVERSITY RATIONAL : True Statement but no indication of physical appeal. No qualitative assessment EMOTIONAL : No personality at all. No feelings evoked or rewards gives CONCLUSION: 100% rational 0% emotional. No relationship being built with consumers
Marketing
The main problem is that Indonesias vast size and complexity is both a strength and a weakness. Marketing messages must convey single minded themes to appropriate target markets which means that DIVERSITY is a blessing and a curse.
Marketing
SO FAR WE HAVE ONLY ONE BRAND REGIONAL
ENJOY JAKARTA
Which has been developed by professionals and accepted by the market. Jogya Never Ending Asia, BALI Shanti Shanti Shanti have not yet taken off
Marketing
We need to develop three layers of marketing.
NATIONAL
REGIONAL LOCAL
Worldwide Markets: WTM, ITB, etc.

Asia & select Markets: ATF, PATA Mars, etc Post Arrival : TIME. Local shows, etc
This needs real co-ordination and co-operation
KEY ISSUES AND PRIORITIES

While Indonesia has a very close match between its basic tourism strengths and international market desires there are a number of key issues which need addressed and prioritized. We must see tourists as consumers and anticipate their needs. We must research these and monitor their reactions and adjust accordingly
Key issues & Priorities

PRIMARY ISSUE : THE REGIONS We have to designate key tourism regions. - Each major region must develop its own brand based on the same system (eg. Enjoy Jakarta) - Each region should have a permanent liaison with Ministry of Culture & Tourism while still acting independently - They should create their own programs for local and regional markets but no overlaps with national brand
KEY ISSUES : One EVENTS

Events need to be coordinated, organized catalogued and packaged. Too many fail to meet international standards and need management input. Few are correctly marketed overseas (or domestically!). Information is scarce and never reaches international trade or press.
KEY ISSUES : Two MARKETING

The department of Culture and Tourism is the Brand Guardian and must oversee and approve all international advertising and promotion whether it is national or from the regions or from events. Rules must be made for all international promotions : who can advertise where and when. No gaps, no overlaps, no confusion.
KEY ISSUES : Three VISITOR ATTRACTIONS

Compared to most countries Indonesia has few developed attractions. Many more need to be developed. Of those in existence, many do not meet international standards or are designed for the local market (e.g. Dufan). Historical and cultural locations must also be upgraded to give a real visitor experience.
KEY ISSUES : Four

THE NATURAL ENVIRONMENT
This is Indonesias NUMBER ONE RESOURCE but is the most rapidly degraded of any ASEAN country. However at present there are no visible restraints to development causing destruction or partial destruction. We recommend only environmentally friendly projects that are approved by the central and local government and all tourism objects must pass eco-friendly rules.
KEY ISSUES : Five ACTIVITIES

Almost half of all holiday makers are interested in activities (things to do). Activity based promotion is still small and should be encouraged. All activities (e.g. fishing, spas, golf, surfing, etc) should have national associations who can liaise with the Ministry of Tourism.
KEY ISSUES : Six INFORMATION SERVICES

Most tourists are unfamiliar with our language, geography, customs and lifestyle. The more we help them the more they will enjoy. We need to totally overhaul visitor information services by :
Creating GATEWAY INFORMATION CENTRES at all major points of entry : Jakarta, Bali, Medan, Surabaya, etc. These should contain all national tourism information FREE OF CHARGE.
KEY ISSUES : EIGHT SERVICES

Creating local tourism information offices in every major city again with all national information plus detailed local information. These local centres should also provide the informal booking services for guest house/home stays, bookings for local attraction/tours, etc. FOR A FEE. They should also be providing purchasable branded items e.g. tourism souvenirs, postcards, T-Shirt, handicrafts, guidebooks, etc. ON SALE.
CONCLUSION & RECOMMENDATIONS.

Indonesian Tourism is too complicated to be handled centrally. Need to divide into regional products & control from the centre, coordinating multi regional products into a cohesive national brand.
THREE LEVELS OF TOURISM PROMOTIONS

1.
NATIONAL
Represents the entire country through a national brand. Goes to all major trade shows, advertising & PR in all target markets
2.
REGIONAL
Represents logical tourism area (not political boundaries). Creates own brand which goes to regional trade shows, advertising in key markets.
3.
LOCAL
Represents Kabupaten or city. Can develop its own identity. Does not advertise or go overseas at all post arrival advertising & info only
OVERALL TOURISM STRATEGY

OBJECTIVES ONE: Create new facilities and improve existing
OBJECTIVES TWO: Promote tourism in a more effective and coordinated way
OBJECTIVES THREE: Enhance skills in the tourism industry
CREATE NEW TARGETS

Change method of benchmarking: Expenditure Bed nights Improve visitor perception Jobs Off peak Provincial share Share of ASEAN
Concentrate on QUALITY TOURISM
INTERNATIONAL MARKET TRENDS

Markets becoming segmented Package holidays diminish Tourists becoming more knowledgeable And sophisticated Environment now important Protection of heritage very important Industry needs to be more professional
Role of ASEAN grows
CONCLUSION & RECOMMENDATIONS

Improve delivery of important factors such an EVENTS, VISITOR ATTRACTIONS, CARE OF THE ENVIRONMENT, and ACTIVITY based TOURISM
CONCLUSION & RECOMMENDATIONS.

Last but not least : Improve INFORMATION SERVICES which are a huge part of promotion especially THE INTERNET.
FINALLY
The Importance of Marketing and Communication Strategy is its key role in: directing the best efforts of the country in branding and marketing and coordinating all the efforts of the regional and local destinations into an efficient national program.
CONTOH POSITIONING STATEMENTS, (1)

INDONESIA: Ultimate in Diversity
12 DESTINASI:
1. Sumatera Utara 2. Sumatera Barat 3. Batam dan Tanjung Pinang 4. DKI Jakarta 5. Jawa Barat 6. Jawa Tengah 7. DI Yogyakarta 8. Jawa Timur 9. Bali 10.Nusa Tenggara Barat 11. Sulawesi Selatan 12. Manado

KERATON KALIURANG
DI YOGYAKARTA: Never Ending Asia
KOTA GEDE WISATA SENI MICE
WISATA BUDAYA
PARANG TRITIS
KOTA PENDIDIKAN SITUS SEJARAH

WISATA ALAM EKO-WISATA
BANDUNG ?
MICE WISATA SENI WISATA KULINER
WISATA BUDAYA
WISATA BELANJA
KOTA PENDIDIKAN SITUS SEJARAH
6 juta wisatawan 2-2-2 PAD = Rp 120 Milyar (30%)
WISATA OLAH RAGA
PEMASARAN STRATEGIK
WHA T
SEGMENTATION DIFFERENTIATION
TARGETTING
STRATEG Y
C2
TACTIC
MARKETING MIX SELLING
POSITIONING
C1 C4 C3
BRAND
WHY
C1-Company (Destinasi Kita) C2-Customer (Wisatawan) C3-Competitor (Destinasi Lain) C4-Change (Perubahan)
HOW VALUE
PROCESS SERVICE
Materi Kuliah Ini
STRATEGI POSITIONING, (1)

POSITIONING STATEMENTS Merupakan JANJI destinasi kepada wisatawannya Menanamkan persepsi, identitas, dan kepribadian di benak wisatawan
Kemampuan destinasi memenuhi JANJI kepada wisatawannya inilah yang akan menentukan kepercayaan dan kredibilitas wisatawan kepada dirinya. Semakin destinasi mampu memenuhi JANJI tersebut, semakin tinggi pula kepercayaan dan kredibilitasnya di mata wisatawan, dan akhirnya, semakin kokoh pula positioning-nya di benak wisatawan.
NEVER ENDING ASIA ULTIMATE IN DIVERSITY
1. JANJI apa yang ditawarkan? 2. Sarana apa yang dapat digunakan untuk mengukur pencapaian kepercayaan dan kredibilitas destinasi ybs.?

KRITERIA PENYUSUNAN POSITIONING STATEMENTS
1
Didasarkan pada pertimbangan WISATAWAN PS harus dipersepsikan POSITIF oleh wisatawan, dan menjadi ALASAN PEMBELIAN mereka. Sebuah PS akan dipersepsikan positif jika ia menggambarkan nilai yang diberikan kepada wisatawan, dan nilai tersebut benar-benar membawa manfaat bagi mereka WOW Philipines Didasarkan pada pertimbangan PESAING Sebuah PS harus bersifat UNIK sehingga mampu secara tegas membedakan diri dengan pesaing Uniquely Singapore Didasarkan pada pertimbangan KECENDERUNGAN Sebuah PS harus TAHAN LAMA/KONSISTEN dan selalu RELEVAN walaupun berbagai perubahan terjadi Uniquely Singapore Didasarkan pada pertimbangan KEMAMPUAN INTERNAL DESTINASI Sebuah PS harus mencerminkan kekuatan dan keunggulan bersaing dari destinasi Asias World City of Hong Kong atau Sport Paradise of Osaka
2 3

BASIS PENENTUAN POSITIONING STATEMENTS
Bangalore (The Silicon Valley of India) menawarkan MANFAAT yang dijanjikan oleh tempat yang cocok untuk berinovasi, mengembangkan destinasi perusahaan baru (business incubator), mendapatkan modal dari venture capitalists, dan mendapatkan SDM berkualitas PENCAPAIAN yang telah dihasilkan ATRIBUT yang menjadi keunggulan destinasi Best on Earth in Perth berbekal pada apa saja yang terbaik yang ada di dunia, ada di Perth Truly Asia of Malaysia berbekal pada keragaman suku bangsa dengan segala kebudayaan dan adat istiadatnya Mount Everest and More of Nepal berbekal pada daya tarik luar biasa dari Pegunungan Himalaya dan tujuan wisata lainnya yang menjadi pendukungnya
PRODUK/LAYANAN yang ditawarkan

TAHAPAN PENYUSUNAN POSITIONING STATEMENTS
IDENTIFIKASI KONSUMEN SASARAN Langkah awal dari penyusunan PS adalah memahami dengan baik segmen pasar yang akan menjadi target market. Identifikasikanlah dengan baik perilaku target market sehingga PS yang akan disusun benar-benar tepat dengan apa yang dipersepsikan oleh wisatawan RUMUSKAN FAKTOR PEMBEDA PS yang disusun harus dengan jelas menunjukkan perbedaan (points of differentiation) destinasi dibandingkan dengan pesaing. Selain itu, PS harus meyakinkan wisatawan bahwa diferensiasi tersebut bukan hanya di permukaan tetapi benar-benar bisa dinikmati sebagai sesuatu yang berbeda. Untuk itu, points of differentiation harus didukung oleh keunggulan kompetitif yang dimiliki destinasi
Langkah-1
Langkah-2
Langkah-3
SUSUN POSITIONING STATEMENTS DAN KOMUNIKASIKAN PS harus memenuhi kriteria-kriteria berikut: KREATIF, SEDERHANA, KONSISTEN tapi FLEKSIBEL, GUNAKAN BAHASA MEREKA. Setelah itu, susun program untuk mengkomunikasikannya secara luas
TAKTIK DIFFERENTIATION, (1)

STRATEGI POSITIONING BIASANYA HARUS DIBARENGI DENGAN TAKTIK DIFERENSIASI
1. Untuk menghindar dari jebakan OVER PROMISE-UNDER DELIVER 2. Membuat JEMBATAN untuk lebih mendekatkan persepsi wisatawan dengan manfaat, atribut, dan produk/layanan yang ditawarkan oleh destinasi Hong Kong: Gate to China, Genting Highland: So Much to Do, So Little Time

BASIS PENENTUAN DIFERENSIASI
Diferensiasi melalui KONTEN (What to Offer) Diferensiasi melalui KONTEKS (How to Offer) Sebuah destinasi bisa membangun diferensiasi melalui produk dan layanannya seperti kawasan industri, tujuan wisata, atau kemudahan dan efisiensi dalam proses birokrasi Sebuah destinasi bisa membangun diferensiasi dengan menggunakan konsep kemudahan melalui one-stopshopping-service atau seamless-service atau packet-
service
Adalah pemungkin bagi tercapainya diferensiasi Konten dan Konteks. Hal ini bisa dicapai melalui SDM, Teknologi, dan Fasilitas
Diferensiasi melalui INFRASTRUKTUR (Enabler)

SYARAT DIFERENSIASI
1
Sebuah diferensiasi harus mampu mendatangkan nilai dan manfaat luar biasa (excellent) bagi wisatawan. Produk/layanan yang ditawarkan destinasi boleh berbeda, tapi tentu tidak boleh asal beda. Perbedaan tersebut harus punya makna di benak wisatawan
Sebuah diferensiasi harus merupakan keunggulan dibanding pesaing. Diferensiasi akan kokoh bila mampu keluar dari kesan sama saja atau generik dibandingkan dengan yang ditawarkan pesaing. Dengan kata lain, diferensiasi harus mampu menempatkan produk/layanan destinasi berada di atas rata-rata pencapaian pesaing secara umum.
Sebuah diferensiasi harus memiliki keunikan sehingga tidak mudah ditiru atau dinetralisir oleh pesaing.

TAHAPAN MEMBANGUN DIFERENSIASI
Langkah-1 Langkah-2 LAKUKAN SEGMENTATION, TERGETING, DAN
POSITIONING
RUMUSKAN KONTEN, KONTEKS, DAN INFRASTRUKTUR KOMUNIKASIKAN DIFERENSIASI, dengan kriteria SEDERHANA, BERMAKNA, dan FOKUS
Langkah-3 UJI SUSTAINABILITAS DARI DIFERENSIASI

Langkah-4
APA ITU MEREK?
Nama, istilah, deskripsi, tanda, simbol, atau fitur lainnya yang membedakan barang dan jasa yang dibuat oleh suatu produsen dengan barang dan jasa yang dibuat oleh produsen lainnya
APA ITU DESTINASI?

Sebutan, istilah, deskripsi, tanda, simbol, atau fitur lainnya yang membedakan suatu destinasi dengan destinasi lainnya
Jadi, DESTINASI = MEREK
MEMBANGUN CITRA DESTINASI YANG KUAT, (1)

EKUITAS DESTINASI
LOYALITAS DESTINASI PREFERENSI DESTINASI POSISI DESTINASI CITRA DESTINASI PERSONALITAS DESTINASI UPAYA-1 IDENTITAS DESTINASI SIFAT DESTINASI KEDEKATAN DESTINASI ASOSIASI DESTINASI TAHU DESTINASI UPAYA-2

CITRA DESTINASI Sekumpulan asosiasi unik yang ditempatkan pada benak wisatawan tentang eksistensi destinasi yang bersangkutan berikut janji-janji yang ditawarkan oleh pengelola destinasi kepada (calon) wisatawannya - Terdiri dari sifat-sifat tampak dan tak tampak dari destinasi - Meliputi karakteristik internal dan eksternal dari destinasi - Semua hal yang dapat dialami oleh wisatawan - SATU YANG TERBAIK: Investasi tunggal, berjangka panjang
KOMPONEN CITRA DESTINASI:
- Personalitas dan Karakternya

- Atribut Tampak (Hard) dan Tak Tampaknya (Soft) - Representasi Visual

YANG TERPENTING BAGI WISATAWAN ADALAH:
PENGALAMAN YANG DIPEROLEH SELAMA BERWISATA PENGALAMAN BERWISATA YANG BURUK CITRA DESTINASI YANG BURUK
MEMBANGUN CITRA DESTINASI YANG BAIK
MEMBERIKAN PENGALAMAN BERWISATA YANG MEMUASKAN

IDENTITAS DESTINASI YANG DIKEMAS OLEH PENGELOLA CITRA DESTINASI YANG ADA PADA PERSEPSI WISATAWAN
Proses Membangun Citra Destinasi
KONDISI SEBENARNYA DARI DESTINASI

INFORMASI YANG DIKIRIMKAN IDENTITAS DESTINASI SUMBER INSPIRASI LAIN: 1. Meniru (Benchmark) MEDIA KOMUNIKASI YANG DISEBARLUASKAN
- Persaingan - Bias Informasi

CITRA DESTINASI INFORMASI YANG DITERIMA WISATAWAN
2. Peluang Pengembangan
3. Idealisasi

SUATU DESTINASI YANG MEMILIKI CITRA RENDAH DESTINASI ITU SUDAH DIKENAL, TAPI KINERJANYA BURUK
DESTINASI ITU TIDAK DIKENAL
INTENSIFKAN KOMUNIKASI
- PERBAIKAN INTERNAL KOMUNIKASIKAN KEMBALI
PENTINGNYA MENGELOLA CITRA DESTINASI, (1)

1. CITRA DESTINASI mengkomunikasikan apa yang diharapkan oleh wisatawan 2. CITRA DESTINASI merupakan saringan yang membentuk persepsi wisatawan terhadap suatu destinasi 3. CITRA DESTINASI terbentuk oleh harapan dan pengalaman wisatawan dalam berwisata di destinasi yang bersangkutan 4. CITRA DESTINASI seharusnya memberikan dampak internal bagi pengelola destinasi
PENTINGNYA MENGELOLA CITRA DESTINASI, (2)

FASE-4: Tinggi DESTINASI menjadi pusat inspirasi penyusunan kebijakan strategis FASE-3: DESTINASI menjadi katalisator untuk perubahan kepranataan Kantor Pemda
Peran DESTINASI dalam Strategi Pembangunan Daerah
FASE-2: DESTINASI perlu dikelola secara khusus, sebagai core FASE-1: DESTINASI belum perlu dikelola secara khusus Rendah
competence
Rendah
Kontribusi DESTINASI pada Keuangan Daerah
Tinggi
STRATEGI KOMUNIKASI
1. Tipe ASOSIASI DESTINASI yang dieksploitasi: Manfaat Berwisata
2. Pemilihan cara untuk menyampaikan ASOSIASI DESTINASI yang tepat guna: Advertensi Promosional dan Advertensi Tema
3. Kekuatan ASOSIASI DESTINASI terletak pada kemampuannya dalam menjelaskan: Nilai Pentingnya bagi Wisatawan dan Konsistensi 4. ASOSIASI DESTINASI: Harus Unik
3 GOLDEN RULES
1
2 3
FOCUS
HOMOGENIZE
PENETRATE
KRITERIA CITRA DESTINASI YANG KUAT

1
2 3 4
MEASURABLE SUCCESS
INTEGRATED COMMUNICATION CREDIBILITY ON ALL LEVELS THE BRAND PERSONALITY AS THE CLEAR LINE
5
6
CLEAR AND SPECIFIC IDENTITIES

CENTRALIZED COMPETENCE
TAHAPAN MEMBANGUN CITRA DESTINASI YANG KUAT

1
Mulailah dengan mengartikulasikan VISI DESTINASI yang kuat dan membangkitkan ilham (inspiring) Terus menerus berpikir tentang DESTINASI Nilailah DESTINASI pada kondisi saat ini secara akurat Definisikan POSISI DESTINASI yang diinginkan dan rancang strategi komunikasinya yang efektif Rancang isi pesan dan strategi komunikasi yang terintegrasi dengan VISI DESTINASI Komunikasikan isi pesan secara jelas dan konsisten kepada semua pemangku kepentingan Uji, ukur, dan evaluasi pada semua touch points wisatawan
2
3 4 5 6 7 8
Rancang suatu event spesifik untuk menandai peluncuran DESTINASI

Monitor dan pastikan semua janji terealisasikan
PROSES MEMBANGUN CITRA DESTINASI, (1)

PIMPINAN DAERAH - Tetapkan PPD - Berikan Arahan Umum - Jelaskan Implikasi - Nyatakan Komitmen - Nyatakan Dukungan Dana
PEMDA Lakukan Workshop untuk Uji Awal
PPD - Tetapkan Ruang Lingkup - Gunakan Hasil Penelitian Terdahulu - Tarik Kesimpulan Awal
PEMANGKU KEPENTINGAN Lakukan Workshop untuk Uji Awal
PPD - Tindak Lanjuti Hasil Workshop - Lakukan Penyempurnaan - Susun Rencana Pengembangan - Perkirakan Hasil dan Biaya - Rancang Strategi
PPD = Panitia Pengembangan Destinasi

A
PEMDA - Rancang Gambar Besar - Kembangkan Sistem Nilai - Isi Program dengan Pemaknaan - Fahami Hasil dan Biaya
PIMPINAN DAERAH - Persetujuan Program - Persetujuan Dana - Rencana Alokasi Dana

BPD = Badan Pengelola Destinasi DMO = Destination Management Office
B
PPD - Tuntaskan Perancangan sampai pada Hal yang Detil - Kembangkan semua Spesifikasi - Susun Organisasi Pelaksana - Susun Jadwal Implementasi PEMANGKU KEPENTINGAN Lakukan Workshop untuk Uji Akhir
Umpan Balik
PIMPINAN DAERAH - Luncurkan Destinasi - Pilih Event Khusus yang Tepat - Tetapkan BPD (DMO)
BPD - Rekrutmen dan Pelatihan - Susun Spesifikasi Teknis Terinci - Rancang Program Komunikasi - Gunakan Saluran Komunikasi yang Ada - Tetapkan Brand Champion - Kembangkan Saluran Komunikasi Baru
EVALUASI CITRA DESTINASI, (1)

NILAI EKONOMI YANG DIBANGKITKAN RENDAH Destinasi dengan Potensi yang Belum Tergali secara Maksimal NILAI EKONOMI YANG DIBANGKITKAN TINGGI
CITRA DESTINASI TINGGI
DESTINASI UNGGUL
CITRA DESTINASI RENDAH
Destinasi yang Tidak Menarik
Destinasi yang Tidak Dikelola dengan Baik

DESTINASI UNGGUL
Laksanakan program PEMBANGUNAN CITRA DESTINASI secara tuntas dan benar.

DESTINASI UNGGUL
Laksanakan program-program ACQUISITION, RETENTION, dan SATISFACTION dijalankan secara simultan dengan pembenahan internal untuk mengurangi in-efisiensi.

DESTINASI UNGGUL
Laksanakan program PERBAIKAN KUALITAS serta PENINGKATAN KERAGAMAN OBYEK DAN DAYA TARIK.

DESTINASI UNGGUL
1. Laksanakan program KOMUNIKASI dengan arah melawan sumber penyebab menurunnya citra. 2. Kembangkan POTENSI daya tarik yang belum tergali.

DESTINASI UNGGUL
Laksanakan program peningkatan EFISIENSI secara maksimal. .

DESTINASI UNGGUL
1. Laksanakan program KOMUNIKASI dengan arah melawan sumber penyebab menurunnya citra. 2. Perbaiki kinerja dari sistem yang mengakibatkan turunnya citra, dan KOMUNIKASIKAN. 3. Tingkatkan EVENT berskala luas dan berkualitas. 4. Tingkatkan KUALITAS HUBUNGAN KEMITRAAN di antara Pelaku Usaha Pariwisata.

- Pernah sangat dikenal - Yang ada, tidak dikembangkan, sehingga membosankan
Tinggi
- Sangat dikenal dan menjadi pilihan utama - Mengimplementasikan strategi massal
Jumlah Wisatawan
Ex-Champ Destination Underdog Destination

(-)
Q4 Q1
Q3 Q2
Leader Destination Challenger Destination

(+)
Rendah
Laju Pertumbuhan - Tidak dikenal - Tidak punya keunikan - Yang ada, tidak dikelola dengan baik - Diminati secara khusus - Kreatif dan adaptif
- Mengimplementasikan strategi yang fokus

- Perluas jaringan distribusi dari produk dan jasa pariwisata - Diferensiasi produk secara horisontal - Peremajaan fasilitas prasarana dan sarana fisik pariwisata - Lakukan program re-posisi citra destinasi Tinggi
Jumlah Wisatawan

(-)
Q4 Q1
Q3 Q2

(+) - Tingkatkan keragaman obyek dan daya tarik - Diferensiasi produk secara vertikal
Rendah
Laju Pertumbuhan
- Lakukan market research untuk memilih pasar sasaran - Fokus pada pasar sasaran

- Mainkan strategi harga secara maksimal dan efektif
- Kemitraan dengan swasta secara selektif

Tinggi
Jumlah Wisatawan

(-)
Q4 Q1
Q3 Q2

(+)
Rendah
Laju Pertumbuhan
- Peremajaan fasilitas prasarana dan sarana pariwisata - Perbaiki kualitas layanan wisata - Lakukan program-program retensi secara maksimal - Yakinkan Pimpinan Daerah untuk melestarikan destinasi - Kemitraan dengan swasta seluas-luasnya

1
2 3
PROGRAM PENINGKATAN ECONOMIC VALUE ADDED
X
PROGRAM PENINGKATAN ROLE OF DESTINATION INDEX
X
PROGRAM PENURUNAN DESTINATION RISK
EKUITAS DESTINASI

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Tourism Maketingr

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TOURISM DESTINATION MARKETING

The Principles of Destination Marketing

Objectives of Destination Marketing

The Role of Destination Marketing Organizations (DMOs)

The Role of Destination Marketing Organizations (DMOs)

The Tourist Area Life Cycle

Challenges of Destination Branding

Stages of Brand Building

Destination Brand Benefit Pyramid

Marketing Events and Conferences

Marketing All-Inclusive Resorts

TOURISM IS Very Complex Hard to Define Hard to Manage

STRATEGY & OBJECTIVES

Objective One To create new facilities and improve Existing ones

Objective Two To promote tourism in a more effectives and coordinated way

Objective Three To enhance skills, especially Management skills

Key Issues & Priorities Accommodation Visitor Attractions Activity holidays

Key Issues & Priorities Marketing Seasonality Information

Key Issues & Priorities Training Service

BENCH MARKING continued

BENCH MARKING continued

BENCH MARKING continued

BENCH MARKING continued

BENCH MARKING continued

INTERNATIONAL MARKETS TRENDS

The Top 11 Countries in the International Travel League 2006

* NO DIRECT AIR LINK

Markets will become segmented

Traditional Package holidays will diminish

Holidays become customized Increased FIT travel

Tourists becoming more affluent and discerning

Some tourists becoming more sophisticated

Environmental factors now very important Overall country image essential

Destinations must demonstrate they are environmentally friendly and sustainable

Tourists are interested in history and culture

The Role of ASEAN Countries will grow

ENDURING CORE APPEAL OF A PRODUCT OR A SERVICE

THE VISIBLE SOUL OF A PRODUCT

A BRANDS HAS TWO ELEMENTS

First: AUDITING continued

The combined view of Government plus stakeholders

BRAND BLUE PRINTING

NEW BRAND BLUEPRINT

PROMOTION MASTER PLAN

COMMENTS ON PAST BRANDING

COMMENTS ON CURRENT BRANDING

Worldwide Markets: WTM, ITB, etc.

This needs real co-ordination and co-operation

KEY ISSUES AND PRIORITIES

Key issues & Priorities

KEY ISSUES : One EVENTS

KEY ISSUES : Two MARKETING

KEY ISSUES : Three VISITOR ATTRACTIONS

KEY ISSUES : Four

KEY ISSUES : Five ACTIVITIES

KEY ISSUES : Six INFORMATION SERVICES

KEY ISSUES : EIGHT SERVICES

CONCLUSION & RECOMMENDATIONS.

THREE LEVELS OF TOURISM PROMOTIONS

OVERALL TOURISM STRATEGY

OBJECTIVES TWO: Promote tourism in a more effective and coordinated way

OBJECTIVES THREE: Enhance skills in the tourism industry

CREATE NEW TARGETS