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Problem Statement
The problem statement
What are the major concern in improving the image of the Grand Hyatt Hotel Washington DC? How role-friendly in dealing with things that become the images formation good. So that customers want to come back to stay again? How the effectiveness of a green role and comfortable?
Theoretical Framework
Inside the best environmental practices theory there are six steps of implementation for the hotel/hospitality industry. Water management and rationalization Energy efficiency and economy Wastes resource recovery Purchasing policy ecological aspects Logistics efficient handling and management Noise, air quality, and landscape integration
Methodology of Research
I. Types of Research This research uses qualitative research which is the research generate and process data that are descriptive, such as transcript of interviews, field notes, drawings, video or sound recording, and others. II. Subjects research The subjects of this study was Grand Hyatt Hotel Washington DC which is this hotel very suitable as an example of environmentally sound hotel. III. Stages of Research - Research Preparation Phase
Create the structure of the research with formulate the problem then connect with the theory and then started to collecting data by interview, observation and other methods
Implementation Phase
The researcher may formulate the problem statement and then connect that with the theory and evidence that the researchers collect in the field. After that the researcher may made the conclusion of the research and give recommend or suggestions for solving problems or maybe for further research
Logistics efficient handling and management Hotel have a large quantities of merchandise and supply that require specific handling and storage. With limit losses and avoid over-consumptions indirectly the hotel management save a lot unnecessary expenses. The steps for this aspect are: - Keep the stock report up-to-date - Make the specific procedures of handling and storing merchandise or items
Noise Noise is an important factor influencing our health. High noise levels can cause high blood pressure, digestion problems, and other psychological problems such as sleeplessness, depression, bad mood and etc. there are some way to avoid or minimalize the noise levels: - Marking the noisiest area inside the hotel in order to limit the noise levels - Make conducive atmosphere of the working place in order to reduce the stress level of the employee. - Always evaluate and handling the complaint from guest or neighbors immediately
Conclusion
The use of the Best Environmental Practices (BEP) Guide for hotels is intended to be simple and practical. The purpose of the Best Environmental Practices aims at: Rationalizing the use of raw materials, including water and energy Reducing the volume of wastes and improving waste management Adopting a more ecological purchasing policy and improving logistics Improving the quality of the hotels internal environment Making the staff aware of the importance of environmental issues There are six steps to implement the Best Environmental Practices. There are: Water management and rationalization Energy efficiency and economy Wastes valorization and recycling Purchasing policy ecological aspects Logistics efficient handling and management Noise, air quality and landscape integration
Conclusion
Beside the benefit of the Best Environmental Practices there are some reason why many hotel organizations are not implementing this practices which classify as industrial barriers and organizational barriers. Knowledge deficiency Owner or manager attitudes Human resources Finance Customer attitudes Operational Legislation and accreditation With implementing Best Environmental Practices, Grand Hyatt hotel also participate in maintaining and caring for the environment to be more clean and sustainable
Recommendation
Recommendations for Grand Hyatt Washington DC are: - Together with Hyatt Thrive, Hyatt Hotel corporation especially not just persuade the Green Ambassador but also invite surrounding communities to create useful event to preserve the environmental sustainability. - The management of Grand Hyatt Hotel Washington DC can improve the operational systems that directly related to environmental conservation with such as improvement to human resources skill, improvement with installing any items useful/automatic to decrease the consumption of energy, electricity, or water. - Make benchmarking by getting cooperation with related organizations, and compare with other hotel companies whether better or not.
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