Chapter 4

Turban and Volonino

Networks and Collaboration As Business Solutions

Information Technology for Management Improving Performance in the Digital Economy 7th edition John Wiley & Sons, Inc.
Slides contributed by Dr. Sandra Reid Chair, Graduate School of Business & Professor, Technology Dallas Baptist University

Copyright 2010 John Wiley & Sons, Inc.

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Chapter Outline
4.1 Enterprise Networks, Connectivity, and Trends 4.2 Network Management, and Collaboration Technology 4.3 Wireless, Enterprise Mobility, and IP Telephony 4.4 Discovery, Search, and Customized Delivery 4.5 Collaboration and Web-based Meetings

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Chapter Outline contd

4.6 Social, Legal, and Ethical Issues 4.7 Managerial Issues

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Learning Objectives
1. Describe networks, network standards, and compatibility issues. 2. Describe the impacts of collaboration on business performance. 3. Explain fixed, wireless, and mobile network infrastructures. 4. Understand the influence of search engines and enterprise search. 5. Identify ways to customize search and delivery to increase productivity.
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Learning Objectives contd

6. Describe the fundamental principles and capabilities of group work technologies. 7. Evaluate the managerial, social and ethical issues be related to the use of network computing.

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Figure IT 7eU The Business Performance Management Cycle and IT Model

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Networks, Collaboration, and Super Bowl XXXIX

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Problems, Options, and Results

Problem logistic support needed to manage needs of spirited fans, security at 6,000 events, and coordination of 53 separate government agencies at multiple levels. Options real-time Web-based communication and collaboration portal with 1,900 laptop users connected to the portal. ISM department implemented eSponder from Convergence Communications. Results incident command team watched on wallsized screen display. Immediate responses to emergencies with instant access to information. Networked and collaboration operations were a success.
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Electronic Surveillance
See "The State of Surveillance" article in BusinessWeek See the surveillance slideshow Sense-through-the-Wall

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4.1 Enterprise Networks, Connectivity, and Trends

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Networked Devices
Networked devices are devices that communicate with a network. Technologies include laptops, PDAs, cell and smartphones, wikis, intranets, and extranets, GPSs, POS terminals, and RFID which allow information to be rapidly collected, processed, shared, and acted upon for competitive survival and advantage taking. Feature-rich wireless devices make collaboration easier and more productive which indicates a more integrated, always-connected business environment and lifestyle.
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Apple Famous for its Creative Connectivity iPhone

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BlackBerry Executive Productivity Enhanced through Wireless Internet Device

BlackBerry Bold
Be Bold Accept no substitutes. The BlackBerry Bold smartphone embodies elegant design without sacrificing the features or functionality you expect from a premium smartphone. Find out if the BlackBerry Bold is available in your area by viewing the list below select your country from the drop-down to learn more
Business-friendly software make handhelds more attractive and cost-justifiable to managers & road warriors. Copyright 2010 John Wiley & Sons, Inc.

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Social Networking Shrinks the World

Social networking via mobile phones is shrinking the world to the size of a small screen. Micro-blogging is the sending of messages up to 140 characters. With more than 3 billion mobile handsets in use in the world (1 for every 2 people on the planet) a powerful force for changes in business and collaboration as well as politics and societies have emerged. News media, universities, public safety, and other organizations are using the technology to deliver information to a wide audience quickly.
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Information on Internet Bulletin Boards, Newsgroups, and Social Networking Sites

Click to PCWorld Business Center article for more.

Social Networks Go to Work

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More Social Network Sites

Check out this BusinessWeek slideshow Radar Networks has developed Twine, which claims to be the first Web 3.0 social networking site.

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Social Networking Sites Can Cause You Problems Anyone can post derogatory information about you anonymously. (See this Washington Post article.)
You can also hurt yourself, as this article shows.

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Table 4.1

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Growth Toward High-Capacity Networks

Advancements in networks, devices, wireless sensor networks are changing enterprise information infrastructures and business environments dramatically and quickly. Need for physical computers has drastically declined. IP technology provides access to data, people, or services anytime, anywhere in the world offering universal connectivity.
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Bluetooth and WiFi Intelligence Revolution

is the trade name for the popular wireless technology used in home networks, mobile phones, video games and more. Copyright 2010 John Wiley & Sons, Inc.

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IP Networks
Backbone that is driving merger of voice, data, video and radio waves by digitizing content into packets. Happening on a global scale and changing the way the world conducts its business. Improved network performance, measured by its data transfer capacity, provides fantastic opportunities for mobile commerce, collaboration, supply chain management, remote work, and other productivity gains.
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4.2 Network Management and Collaboration Technology

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Network Management and Collaboration Technology

Computer networks are the circulatory system of information, communication, or collaboration systems. Networks provide the means to communicate and deliver/receive information from the growing number of devices used to run an enterprise. Effective communication is a critical success factor.
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Consequences of Bad Planning and Testing

Network card crash left more than 20,000 stranded at LAX in August 2007

Outage started with malfunctioning NIC on a single workstation on CBPs LAN Switch on network crashed Problem was misdiagnosed Improper backup system Outdated technology
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Global Business Performance

An enterprises network capability depends on proper planning, maintenance, management, upgrades, and bandwidth of the network. Requires those who need to access the network are equipped with the devices making it possible to do so. When problems occur, trained staff are critical to ensure quick restoration to the network.
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Network Architecture
Critical because it provides the infrastructure for collaborative work within the company and with external partners and customers, regardless location. Capability and willingness to collaborate depends on a corporate culture that people trust and that gives them the information, tools and authority to plan and make decisions. Decentralized organizations are often more responsive to opportunities and problems. Quality of the network and collaboration depend on how effectively network and collaboration capabilities are put to use.
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Discovery
Portals Commercial (public) portals Affinity portals Mobile portals Corporate portals Industrywide portals

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Information Portals
Web-based gateway to files, information, and knowledge on a network. Can include discussion boards, document sharing, and workspaces. Users can upload presentations or documentation to share. Corporate, commercial, publishing, and vertical portals are a few of the several types of portals.
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Figure 4.4 United Rentals extranet portal.

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4.3 Wireless, Enterprise Mobility and IP Telephony

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Wireless, Enterprise Mobility & IP Telephonby

Mobile multimedia technologies make it possible for business to reinvent the traditional workplace to a virtual one as the business needs change. Better decisions may be possible due to realtime delivery of wireless communications.

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Voice Communication
Two examples of Internet telephony (VoIP)

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VOIP Enhances Supply Chain Management

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4.4 Discovery, Search, and Customized Delivery

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Discovery
Discovery allows users to browse and search data sources, in all topic areas, on the Web.
Search engines Metasearch engines Discovery of material in foreign languages

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Four Largest Search Engines

Google Yahoo Microsoft Network Ask
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Metasearch Engines
Surf-Wax Metacrawler Mamma

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Publication of Material in Foreign Languages

Translation products include:
Altavista Google Trados

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Whats in a Wiki?
Click Wiki to find out! And dont forget Wikis in plain English for even more!

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4.5 Collaboration and Web-based Meetings

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Collaboration
Collaboration refers to efforts of two or more entities (individuals, teams, groups or organizations) who work together to accomplish certain tasks.
Work group Virtual group (team)

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Collaboration.contd.
Virtual collaboration Workflow technologies Groupware Teleconferencing Videoconference Web conferencing Real-time collaboration tools
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Workflow and Groupware Technologies

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Telepresence Systems

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Leading Telepresence Systems

Cisco Telepresence 3000

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4.7 Managerial Issues

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Managerial Issues
Organizational impacts primary benefit of technologies is keeping workers connected at lower costs. Mobile & collaborative technologies need to be in place to ensure productivity. Future of technology support emphasis on connectivity, communication & collaboration. Extending organizational boundaries extranets connect suppliers & customers. Virtual work & teams newly defined workplace.
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Managerial Issues contd

Single view of truth silos will ultimately go away. Integration & sharing data will be key. Social & ethical issues tools meant to improve productivity will infringe on personal life.

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Minicase : Wikis, Blogs, and Chats Support Collaboration at DrKW

Wikis used in business continue to grow.

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Copyright 2010 John Wiley & Sons, Inc.

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