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AMITY BUSINESS SCHOOL

MBA GEN 2014
BEHAVIOURAL SCIENCES DR JAIDEEP KAUR

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Module III Emotional Intelligence: Brain Power

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The evolution of Emotional Intelligence goes as follows: it has its roots in the concept of "social intelligence," first identified by E.L. Thorndike in 1920.

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Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups. Daniel Goleman

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EMOTIONAL INTELLIGENCE IS DIVIDED IN PERSONAL AND SOCIAL COMPETENCE. Personal Competence SELF-AWARENESS Emotional Awareness :recognizing one's emotions and their effect Accurate Self-assessment: knowing one's strengths and limits Self-confidence: A strong sense of one's selfworth and capabilities
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SELF-REGULATION Self-control: Keeping disruptive emotions and impulses in check Trustworthiness: Maintaining standards of honesty and integrity Conscientiousness: Taking responsibility for personal performance Adaptability: Flexibility in handling change Innovation: Being comfortable with novel ideas, approaches and new information
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MOTIVATION Achievement drive: Striving to improve or meet a standard of excellence Commitment: Aligning with the goals of the group or organization Initiative: Readiness to act on opportunities Optimism: Persistence in pursuing goals despite obstacles and setbacks
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SOCIAL COMPETENCE EMPATHY Understanding others: sensing others' feelings and perspectives, taking an active interest in their concerns Developing others: Sensing others development needs and bolstering their abilities Service orientation: Anticipating, recognizing, and meeting customers' needs Leveraging diversity: Cultivating opportunities through different kinds of people Political Awareness: Reading a group's emotional currents and power relationships
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SOCIAL SKILLS Influence: Wielding effective tactics for persuasion Communication: Listening openly and sending convincing messages Conflict management: Negotiating and resolving disagreements Leadership: Inspiring and guiding individuals and groups Change Catalyst: Initiating or managing change Building bonds: Nurturing instrumental relationships Collaboration and cooperation: Working with others toward shared goals Team capabilities: creating group synergy in pursuing collective goals
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Difference between IQ, EQ and SQ The concept of intelligence quotient (IQ) has been in use for over a century. IQ is a measure of our rational, logical, rule-bound, abstract problem-solving intelligence and refers to a style of rational, goaloriented thinking. In the mid-1990s, emotional intelligence (EQ) was increasingly seen as important: as Daniel Goleman defines it, EQ enables us to assess the situation we are in and then to behave appropriately within it, particularly to respond appropriately to the emotions of others. SQ: represents our access to and need for deep meaning, fundamental values and a sense of purpose, and the extent to which these influence our decisions and actions. SQ also gives an individual the ability to become more conscious of the lower motivations driving him or her (i.e. fear, greed, ego) and how to transform these to higher motivations that are more sustainable (i.e. creativity, serving the community, etc.).
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The assessment measures attitudes and performance related to the twelve primary criteria which define SQ, and which provide indicators of an individuals: Moral sense likelihood to be responsible & ethical Depth of a persons values likelihood to act from these Open-mindedness open to exploration & diversity Potential for creativity & visionary leadership Critical thinking independence, thus courage to make tough decisions Reflective thinking Intuition
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RELEVANCE OF EI Great organisations are made up of people who, above all, have high emotional intelligence. The relevance of emotional intelligence in business is immense Conflict resolution, Customer service, Winning the war of talent, Productivity, Goal setting Leadership.

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