Presentation on

Non Verbal Communication

NON-VERBAL COMMUNICATION
Nonverbal

communication has been defined as communication without words.

It

is the communication through facial expressions, body position, eye contact, other physical gestures, posture, clothing, tone and volume of voice, speed of speaking etc.
Nonverbal

communication is learned shortly after birth and practiced and refined throughout a persons lifetime.

Characteristics: Non verbal behavior always has a communicative value.

Non

verbal communication is powerful. non verbal behavior is cultural bound.

Much Non

verbal behavior could be ambiguous.

Types of Non verbal communication:

1. Body language - is the way body communicates by its physical movements. - Technically it is called Kinesics.

Facial expressions - the face is where we look for most expression of what is going inside us. - the facial expression can divulge hidden emotions.

Facial expressions

?? ?

Eye

contact -The eye along with the eyebrows, upper and lower eyelids, and size of pupils convey certain inner body states. - In fact, eye contact may be the best indicator of how involved a person is in the situation. - Moreover the rules for eye contact differ from one culture to another.

Posture - Posture is the way we carry ourselves. - Postures non verbally convey impressions of selfconfident, status, and interest. -The posture tells whether a person is tensed or relaxed.

Gesture

- Gestures are the physical movements of arms, legs, hands, torso and head. - An extended arm can have variety of meanings, merely depending on what position the hand is in and how it is moving.

Body

shape I) Ectomorph - is thin, youthful, and tall ii) Endomorph - is fat, round, and soft iii) Mesomorph - is strong, athletic, and muscular Smell and Touch - various odors and artificial fragrances on human beings can sometimes convey emotions and feelings better than words. Silence - Can be a positive or negative influence in the communication process. - Can create tension and uneasiness or create a peaceful situation.

NONVERBAL BEHAVIOR

INTERPRETATION

Brisk, erect walk

Confidence

Standing with hands on hips

Readiness, aggression

Sitting with legs crossed, foot kicking Boredom slightly Sitting, legs apart Open, relaxed

Arms crossed on chest

Defensiveness

Walking with hands shoulders hunched

in

pockets, Dejection

NONVERBAL BEHAVIOR
Hand to cheek Touching, slightly rubbing nose Rubbing the eye Hands clasped behind back

INTERPRETATION
Evaluation, thinking Rejection, doubt, lying Doubt, disbelief Anger, frustration, apprehension

Locked ankles Head resting in hand, eyes downcast

Apprehension Boredom

Rubbing hands

Anticipation

2. Sign language (Symbol) - A symbol is something that stands for something else. Visual symbols - These are the symbols like pictures, cartoons, paintings, maps, etc. which has visual impact on the mind of the looker. = & - The colors are very often used to make symbolic language rich.
In some Comforts cultures and black suggests Soothes mourning

Blood, Stop, Cheers Calmness, Death, Anger, and Peace Violence Elevates moods

Audio

symbols These audio symbols communicate to us : Morning alarm- get up Bell in the school/ college- star, or end of the study period Siren sound- there is an ambulance, or police, or a fire extinguishing service - The sound symbols make the communication much faster and economical and easy to organize it. - However, these signals have limited use, and can be used to communicate the simple and standard messages only.

3. Paralanguage - is the way we use our voice in uttering words. Pitch variations - using high, normal, or low pitch depending upon the state of mind and status. - using variations in the pitch to make the talk more effectives. - Pitch assists greatly in voice modulation also. The effect of different levels of pitch in voice are: Monotone- Voice stays close to model level all the time, pattern is unrelated to the meaning of what is being said. Boring or apathetic- narrow pitch range. Interesting- The way we change the pitch level of certain word for meaning can make the talk interesting.

Volume

A good speaker has to decide the volume of his speech: - According to the place where he is speaking. - According to the size of audience. - According to the meanings and emotions he want to convey through his speech. Speed and Pause - Speaker should use normal pace to get his message across clearly. - Pauses are punctuations marks in speech and can be very powerful. - A comfortable rate of speaking is approximately 150 words per minute.

Stress

on words By emphasizing different key words in a sentence we can purposely indicate our feelings about what is important. The difference in this one statement: - Shes giving this money to me. - SHE is the one giving the money, nobody else. - She is GIVING, not lending. - MONEY is being exchanged, not anything else. - I AM GETTING the money, nobody else.