Ky Nang Dam Phan Va Thuong Luong - PRE

BO CO KT QU KHA HC:
Thc hin: Nguyn Thanh T Etec Co., Ltd.

Thc hin: Nguyn Thanh T Etec Co., Ltd. 07/03/2013
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2.
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5. 6.
Khi qut v giao tip Tm l giao tip Thng lng v qu trnh thng lng X l th gng Mt s tiu xo trong thng lng Gii quyt tnh hung
Thc hin: Nguyn Thanh T
Etec Co., Ltd.
07/03/2013
Etec Co., Ltd.
07/03/2013
Th gii l mt bn m phn khng l, mi chng ta l mt nhn vt trn bn m phn!
Hng ngy bn thc hin cc cuc m phn u? Vi ai? V ci g?
Etec Co., Ltd.
07/03/2013
m phn tt cn nhng g?
K nng giao tip
Hiu tm l i tc
Cn
Chun b tt C chin thut m phn linh hot
Etec Co., Ltd.
07/03/2013
P R O S K I L L S
L qu trnh trao i thng tin qua li nhm to mi quan h.
Etec Co., Ltd.
07/03/2013
Etec Co., Ltd.
07/03/2013
ha: Din t thiu thng tin Mi trng: n o Knh: in thoi b h, e-mail b virut, Tip nhn: Thiu s tp trung Gii m: K nng lng nghe cha cao
M
Etec Co., Ltd.
07/03/2013
Tnh hung v x l tnh hung Mt ln giao tip c th Mt mi quan h c th
Giao lu x hi
Etec Co., Ltd.
07/03/2013
Da vo thi : I win I win You lose You win Thng Thng Thng Thua I lose I lose You lose You win Thua Thng Thua Thua Thng thng hoc khng hp ng
Bn thng giao tip theo kiu no?

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Da
vo th tm l Th mnh Th yu Th cn bng
Bit mnh, bit ta!!!

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S dng phng tin giao tip thnh tho Nhy bn vi tm l ca i tc
Bn p dng k xo giao tip trong trng hp no?
Nn hn ch: - To ra bu khng kh khch so - Lm i tc cm thy gi to

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Ni vi ai? Ni ci g? Ni nh th no? Ni ci g khng quan trng bng ni nh th no!

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Ci g? Ai? Khi no? u?

Chnh xc
Ba Tiu chun
Ngn gn
Cu n Mi cu cho mt Khng dng t a ngha Khng din t c th gy hiu nhm
R rng
Etec Co., Ltd.
07/03/2013
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Ni ngt th lt ti xng
Dng nhng li l lch s vi KH: Vui lng, xin li, xin c lm phin, Xng h hp l du dng Li ni i i vi c ch .., thn thin nh mt hm hnh Dng li ni ... lm du bt cng thng.
Etec Co., Ltd.
07/03/2013
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Kho gi, Kho m
Ngn ng c th: nh mt, n ci, c ch. Vt cht: tng qu, tng hoa. Khng gian, v tr:
Gi v tr v khong cch hp l. - Vi KH thng nn ngi mt gc 450 - Khch thng ngi bn tay phi ch
- N thng ngi bn tay phi nam.
-
Hnh vi giao tip: m hn, ng chm

(ch p dng vi nhng KH c mi quan h c bit thn thit).
Etec Co., Ltd.
07/03/2013
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Mt khng gian mu trong m phn

SN KHU
CH
KHCH
Etec Co., Ltd.
07/03/2013
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Mc u tin gh ngi trn xe 4 ch

B A TX C
Khi i b bn l ng
Khi i cu thang
Etec Co., Ltd.
07/03/2013
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Etec Co., Ltd.
07/03/2013
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Etec Co., Ltd.
07/03/2013
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CCH THC GIAO TIP
Gii thiu:
-
Cp di cho cp trn trc. Nam cho n trc. Cp trn a tay cho cp di bt. N a tay cho nam bt. Cp di trao cho cp trn trc Nam trao n trc.
Etec Co., Ltd. 07/03/2013
Bt tay:
-
Danh thip:
-
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TM L TRONG M PHN
Tm l l g? V d:
Nhu cu, s thch Tm trng, cm xc, tnh cm Tch cch, tnh kh, thi quen Nng lc, trnh Tn ngng, tp qun, phong tc ch, nim tin, quan im,
Tm li, tm hiu tt c nhng g thuc v i sng tinh thn
Etec Co., Ltd.
07/03/2013
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L vic dng cc gic quan tm hiu.

Nhn g? nh gi g?
Tng mo: Din bin trn khun mt
Th hin tnh cch, c tnh.

Din bin tm l Tch cch, thi
Dng iu: Thao tc xem xt mt hng, h s
Etec Co., Ltd.
07/03/2013
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Nghe:
Nghe g? nh gi g?
T ng: phn tch ngha en, Trnh , tnh cch, thi , ngha bng, tnh cm) t ca h
Ging iu, m iu nh mt, hnh vi
v tm t tnh cm
Quy lut Pareto (Tng Bng Tri): 20/80

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Cc cp lng nghe
Gi v nghe Thu cm Chm ch nghe
L i
Nghe chn lc
07/03/2013
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Cc cp lng nghe
Thu cm
Nghe chn lc
Chm ch nghe
Gi v nghe
L i
Etec Co., Ltd.
07/03/2013
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Li Hiu v tm t tnh cm ca i tng ch Gip h gii by tm s

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Cho
TI vic kh th . TR Hi lc vi vng xem . TRUNG Cho i xa xem . . TNH Cho gn xem .. NHN Giao vt cht xem Cho chn say xem THNH - TNH KH
07/03/2013
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Ch quan
n tng Tm trng Bng cp S ho nhong Khch quan
Tnh cm Bi cnh
Hiu ng so snh
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Cm xc ca bn xut pht t u?
Tha mn nhu cu => Cm xc tch cc Khng tha mn nhu cu => Cm xc tiu cc
Cc cp cm xc
Tm trng Xc ng
Xc ng li hay hi trong giao tip Km ch xc ng bng cch no?
Etec Co., Ltd.
07/03/2013
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Hy thnh tht quan tm ti ngi khc th trong vng mt thng bn s to ra c nhiu tnh cm hn so vi hai nm ch quan tm ti chnh mnh
(c nhn tm)
Etec Co., Ltd.
07/03/2013
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-Cht lng, mu m - An ton -S a dng ca dch v -Gi c -Hu mi, khuyn mi
Sn phm Con ngi Thun tin
- a im - K giao dch - K thay i SP, DV - Gi phc v - Giao hng - Thanh Ton
- K nng v trnh ngi phc v - Thi v hnh vi phc v - Ngai hnh v trang phc
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ng
N IU bao gi .....!
To
BT NG cho nhau nhng th v!
Etec Co., Ltd.
07/03/2013
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Quyt nh
Hng th Ham mun
Ch
Etec Co., Ltd.
07/03/2013
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L mt cuc giao tip iu ha li ch ca hai bn Bng cch tho lun, bn bc Mt cuc thng lng din ra khi: - Hai bn c li ch chung - ng thi c li ch i lp Mt cuc thng lng va c:
- S hp tc - Va c s xung t
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mc tiu 1. t .. 2. u ha gi thnh (chi ph min):

Vt lc, nhn lc, thi gian
Khong nhng b ca chng ta c hi Chi ph ......
gi gn quan h 3. To ra v .
Etec Co., Ltd.
07/03/2013
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Bi cnh Tnh hnh kinh t ca i tc Cc mi quan h, im mnh, im yu Th t u tin cc yu cu Tnh trng php l S bc thit v vn thng lng
Etec Co., Ltd.
07/03/2013
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Thi gian: thi im quyt nh (im cht) ca i tc Kin nhn Bn b Tin hnh nhanh khi c th Bit khi no nn di di, thay i hoc hy b pht quyt nh iu khin thi gian
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Quyn lc Quyn lc tim n: kinh nghim, k nng x l tnh hung, am hiu chuyn mn, am hiu th trng. Quyn lc thc t: uy tn doanh nghip, cc mi quan h, sc mnh thng hiu.
Nguyn tc chung: Bit nhiu v i tc nhng du kn mnh
Etec Co., Ltd.
07/03/2013
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Cc v d kinh in trong thng lng
Cch chia chic bnh 2. Chic ca s 3. Bn o Sinai

1.
Etec Co., Ltd.
07/03/2013
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Thua - Thng Kiu mm (hu ngh) Thng - Thua Kiu cng (lp trng) Kiu nguyn tc (Harvard) NT1: ng bm vo lp trng
M hy tm li ch thc s ca nhau
NT2: hy a ra nhiu phng n NT3: hy cng li ch, mm quan h NT4: c Tiu Chun Khch Quan chng minh
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Etec Co., Ltd.
07/03/2013
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Ti
sao m phn tht bi? Xc nh sai mc tiu t mc tiu khng kh thi Mt nh hng trong m phn Thu thng tin v i tc v th trng
=> Tm li l do khu chun b km

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A. Xc nh mc tiu Xc nh nhu cu (li ch thc s) Xc nh phm vi m phn (th t u tin cc yu cu) B. Tm kim thng tin C. Xc nh BATNA (Best Alternative To a Negotiated Agreement Phng n thay th tt nht cho mt cuc m phn).
Mt BATNA mnh l mt BATNA c nhiu s la chn.
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Hi i tc Tm hiu cc cuc m phn tng t trc y Tm hiu qua nhng ngi tng m phn vi h Nhng thng tin th trng c lin quan n hot ng ca i tc t mnh vo v tr ca i tc suy ngh
Etec Co., Ltd.
07/03/2013
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Bn hy i x vi i tc nh h mong mun Hiu phong cch ca bn Tm hiu phong cch ca i tc C 3 cch Quan st tng th Nghe ngng t nhiu cu hi S dng hiu bit v phong cch ca i tc
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Chn a im V tr trn bn m phn Cc ti liu cn thit Rn luyn cc k nng giao tip
Etec Co., Ltd.
07/03/2013
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Trong vng 1-3 pht bn phi t ra
D TH IN CM
NG . TIN CY
UYN NGHIP CH..
Etec Co., Ltd.
07/03/2013
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9 iu cn nh to n tng tt Yu cu ban u ca h 1. Thc hin nhng . gn gng nng ng 2. n mc , tc phong . nghim tc 3. n ng gi, th hin tnh cht 4. Bt tay ., nh mt thng thn .. nng nhit 5. N ci, ging ni tht . 6. T gii thiu, trao danh thip, gii thiu v cng ty mnh 7. To bu khng kh bng cc ti x giao khen 8. C th .. khch hng mt cu 9. T tin vo cuc khi c bu khng kh thoi mi
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1.
2. 3. 4.
king mt ko cao su Mang ., ht thuc, nhai .. Khch hng Than phin v mt . Khc Ch trch i th .. cp v nhng vn t nh: tn gio, chnh tr, chng tc, ring t
5. 6.
Dng nhng t khng chc chn: c th, c l, ti s Dng nhng t v c ch qu thn mt

Etec Co., Ltd. 07/03/2013
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Tm hiu nhu cu khch hng - Cu hi ng: Yes/No - Cu hi m: Ti sao? Th no? - Lng nghe hiu qu - Ghi nhn nhu cu ca i tc v chia s vi i tc v nhu cu thc s ca mnh.
Etec Co., Ltd.
07/03/2013
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a yu cu/ ngh: cn lu Nn a ra yu cu tng i hp l Nn c mt khong hai bn thng lng Khng nn b st bt c vn no (bo hnh, thanh ton, bo him.) Nn bt u bng iu khon d thng nht trc. 2. Nhn ngh Hy lng nghe ngh v chun b i p
1.
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B1: Nu hai bn chp nhn yu cu ca nhau l hp l th mi bn nhng b mt khong tng ng B2: Nu i tc hp l cn ta v l th: Cn nhng b, tuy nhin lu : - Th hin c thin ch vi i tc - i ly nhng b ca i tc (Dng tiu xo xin thm)
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B3: Nu i tc v l cn ta hp l th Thuyt phc i tc chp nhn yu cu ca mnh bng cch: Km ch cm xc tiu cc Lng nghe i tc ti cng hiu c li ch v l l ca h Kim tra xem mnh hiu ng h cha Trnh by r rng quan im ca mnh km theo chng c khch quan Tr li cht vn i tc mt cch t tin v dt khot
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T PH TH GNG (B TC KHI M PHN)

1.
Nguyn nhn hnh thnh th gng

a. Do hai bn bm vo lp trng b. Do mt bn p bn kia
c. Do phm cht yu km ca nhn vin thng lng

d. Do i tc hy vng chng ta s nhng b
Etec Co., Ltd.
07/03/2013
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T PH TH GNG (B TC KHI M PHN)
2. Cch t ph
lp trng v tm hiu li ch a. Hy ri b
c. Thay th nhn vin thng lng d. ng tan hy vng ca i tc bng cch:
b. Yu cu i tc a ra tiu chun KQ chng minh
Chng minh cho h thy rng l gii hn cui cng bng thi cng rn v cng qut.
Etec Co., Ltd.
07/03/2013
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Tiu xo ch bai 2. Tiu xo b i 3. Tiu xo n v 4. Tiu xo cnh tranh cng knh 5. Tiu xo hi kin cp trn 6. Tiu xo xin thm 7. Tiu xo ca i chnh lch
1.
Etec Co., Ltd.
07/03/2013
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8. Tiu xo sit c 9. Tiu xo lin tng 10. Tiu xo a ra bng chng v s liu thng k 11. Tiu xo bt cht 12. Tiu xo a ra cc thng k 13. Chin thut chia ct i phng chinh phc 14. Tiu xo gy nng gin
Etec Co., Ltd.
07/03/2013
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15. Tiu xo y vn vo vic ri 16. Tiu xo mi i tc tham quan cng ty ca mnh 17. Tiu xo va m va nh 18. Tiu xo nh trng lng khi b cht vn 19. Tiu xo bng bn 20. Tiu xo cu gi
Etec Co., Ltd.
07/03/2013
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Phn loi khch hng theo tnh cch

Loi khch hng Khch hng trm ngm Khch hng ch ng Khch hng a nghi Khch hng lch s Khch hng phng khong Khch hng k tnh Khch hng hch dch Khch hng nht nht Khch hng nng tnh Khch hng th Khch hng do d
c im t ni, chm ch nghe, hnh ng chm ri Ti ci, xi li, quan tm Khng ng , hay nghi ng, so snh D chu, t nh, khng b p Khng quan tm ti chi tit nh nht, ch quan tm tng th T m, chi tit, hay c ca Thch ra lnh, dy i, kh tnh mt cch qu ng N trnh, s la gt, khng dm quyt nh t khi hi lng, hay c n, hi cht l to chuyn Khng quan tm, ch nghe ly l C ng c mua, nhng v nhiu l do m lng l khng quyt nh
Etec Co., Ltd. 07/03/2013
Thi ca bn
C H NG C I M T TIN C HN THNH NH ANH CHNG K IN TR NH N NHNG N CN KH O LO G Y CH QUYT DM

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Phn loi khch hng theo khun mt

Khun mt Mt trn c im Nhit tnh, nhy cm, vui v, d xc ng, thiu cng quyt, d b nh hng v chiu theo ngi khc Hp dn ngi khc, giu cm xc, hay m mng, thiu kin tr Khng thch v khng b ngi khc kch ng. Lm vic theo ngu hng, hi nht, tn tm vi cng vic, d thay lng i d. Thi ca bn Khai thc tnh rng ri ca h Phi bit kp thi, vui v v bit chiu khch To nim tin qua thi n cn
Mt tri xoan Mt lc lng
Mt ch in
T tin, ch, c ngh lc, ng tin cy. Khi Chn thnh h quyt iu g th kh m thay i c. H khng quanh co, la lc, khng di tr, du dim. Th mng, giu tr tng tng, nhy cm nhng hay lo lng Gi ln tng sn phm, tnh hi hc ca ngi bn
Mt ch nht
Mt tam gic
Nhanh nhn, ham hiu bit, ngh lc phi Ngi bn phi hm thng, qu quyt nhng hay t i v ni cu hnh, t tin, c trnh v bit cch dn dt. 61 Thc hin: Nguyn Thanh T Etec Co., Ltd. 07/03/2013
Tnh hung 1: Cng ty CP Bnh Hng c k hoch xy dng ngoi mt nh my dt, chn a im t thuc p M Ty s hu. Cng ty bng lng b ra 800 triu mua quyn s dng, m p M Ty li kin tr i 900 triu. Qua my vng m phn, gi cng ty Bnh Hng ra ln ti 820 triu, cn gi p M Ty chu h xung 880 triu. Hai bn cng li khng th nhng b na, m phn sa vo th gng. p M Ty kin tr lp trng bo v li ch cho nng dn, bi v nng dn ly rung t lm gc, mt i quyn s dng mnh t canh tc, h khng c qu nhiu la chn, ch mun bn nhiu tin hn mt cht t chc mt xng c kh, hay mt c s sn xut g nng dn c cng n vic lm. M cng ty Bnh Hng ng trn lp trng ca mnh, nhng b n 820 triu l cng, h mun trong chuyn mua bn t, tit kim c mt t tin, dng tuyn m thm cng nhn, m rng quy m thng trng.
Yu cu: Bn hy phn tch lp trng ca hai bn? Li ch ca hai bn l g? Bn hy a ra phng n c th lm cho hai bn hi lng t ph th gng
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Tnh hung 2 Ngi nh ca ng To nm trong vng quy hoch ca mt d n ln ca mt ngn hng. Ngi nh b gii ta, nhng s tin n b c bao nhiu th ng To phi thng lng vi ch d n. Bn hy theo di cuc thng lng gia nhn vin n b v ng To: NVDB: Chng ti xem xt vic ca ng v quyt nh bi thng cho ng. ng c quyn c thanh ton 250 triu. OT: Ti hiu. Nhng cc ng tnh th no ra con s y? Nvdb: l gi tr ca ngi nh theo quyt nh ca chng ti Ot: Ti hiu. Nhng cc ng dng tiu chun no nh gi nh vy? Cc ng c bit ch no c th mua c ngi nh nh ca ti vi gi hay khng? Nvdb: Th ng mun bao nhiu? Ot: Ti ch mun nhn c ng mc m ti c th c n b. Ti bit rng, c ngi nh ging nh ca ti, ngi ta ra gi 300 triu cng vi thu trc b v chi ph khc, gi ln n 320 triu.
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Tnh hung 2 (tt) Nvdb: Nhng 320 triu c , th l qu nhiu! OT: Ti khng mun i 320tr hay 200tr hay 400tr m ch l mt khon bi thng xng ng thi. Ti phi c n b s tin mua c ngi nh nh ca ti ch, cc ng c ngh th khng? Nvdb: Thi c, ti s thanh ton cho ng 300tr, mc cao nht y. OT: Cc ng cho s tin nh vy l th no? Nvdb: y l mc tin cao nht m ng c lnh, lnh hay khng l ty ng. l quyt nh ca lnh o ngn hng chng ti. OT: Ti cng chng bit l 300tr c hp l hay khng. Nhng nu ng khng a ra cc tiu chun khch quan gii thch ti sao ti c lnh s tin , th chc ti phi a vn ny ra hi ta n. Ti sao chng ta khng xem xt li vn mt ln na, c tin cho ng khng?
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Tnh hung 2 (tt) Nvdb: Ny ng To, chng ti c t qung co bn ngi nh ging nh nh ca ng vi gi 310tr y. OT: Ngi nh c khong sn ng trc nh nh ti khng? Nvdb: Khng OT: Th nu c thm sn nh nh ti th nh ca ti tng thm bao nhiu? Nvdb: tnh xem no,thm 15tr OT: Nh vy nu ly gi 310tr lm c s th nh ti s c gi 325tr. Th nh cch mt tin bao nhiu ? Nvdb: 20m OT: Th nh ti ch cch mt tin 10m th c bao nhiu na tha ng? Nvdb: 10triu OT: Th tt c l bao nhiu vy tha ng? Nvdb: 335tr Sau ng To ra v vi s tin 335tr Yu cu: bn hy phn tch xem ngi no p dng kiu thng lng no? Nguyn Thanh T 65 Thc hin: Etec Co., Ltd. 07/03/2013
Vi mi cu tr li, bn s c 10 im. mi tnh hung xy ra 3 kh nng, hy chia s im cho c 3 kh nng theo t s ng vi bn nht. khng c im s "ng" hoc "chun". hy nh l phi chia 10 im cho c 3 kh nng.
Etec Co., Ltd.
07/03/2013
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1. Khi chun b cho cuc m phn, bn s? a. Bn khon khng bit i tc l ngi nh th no v hy vng khng b li dng trong qu trnh m phn b. Chun b tinh thn k cnh tranh vi i tc v t ra k hoch chin lc c. Chun b k lng mi ti liu, m bo c s liu v thng tin cng c v th ca mnh.
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2. Bt u vo cuc m phn, bn s? a. Dnh thi gian cng c kin thc v chun b cho ging ni tch cc trc khi bt u. b. Nhanh chng ni ra mc ch ca mnh cng vi nhng d liu v thng tin, khng my n nhng nghi l x giao trc khi ngi vo bn m phn c. Bt u vo vic mt cch chm ri, lng nghe i tc ni trc khi cung cp thng tin.
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3. Khi gii thiu cc thng tin lin quan trong m phn, bn s? a. Mun i tc bit r mi quan tm ca bn v bn cng quan tm n h. b. Ch a ra nhng thng tin c li cho bn. c. Cung cp cc thng tin mt cch chi tit, c h thng v y .
Etec Co., Ltd.
07/03/2013
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4. Khi hai bn khng nht tr mt vn no , bn s? a. Chu tha hip nu c th i n nht tr v duy tr c mi quan h. b. Gi kin ca mnh cho n khi t c mc ch c. Hi hiu thm i tc trong khi vn tip tc a ra nhng d liu nhm cng c kin ca mnh.
Etec Co., Ltd.
07/03/2013
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5. Khi i tc a ra mt thng tin quan trng m bn cha bit, bn s? a. Cm thy nim tin ca mnh b ph v b. Phn cng li mt cch chc chn bng mt thng tin mi ca bn mnh c. Kim tra chi tit thng tin .
Etec Co., Ltd.
07/03/2013
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6. Khi c tin ti kt qu, bn s? a. bn i tc quyt nh kt qu mnh t c s tha thun. b. Ly lc im ca i tc lm li th ca mnh. c. Khng thay i kin ca mnh khi cm thy mnh ng v i tc sai.
Etec Co., Ltd.
07/03/2013
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7.Ttrong qu trnh m phn, s giao tip ca bn? a. Thn mt v khng my lin quan n vic m phn b. Qu quyt, trc tip v c th c. Thn trng, d chng v lnh lng.
Etec Co., Ltd.
07/03/2013
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8. Khi cuc m phn tr nn bt li i vi bn, bn s? a. Nn lng v cm thy mnh ang b li dng b. Tp trung n cc cch c th s dng t c mc ch c. Quan tm n cc cch c th s dng t c mc ch.
Etec Co., Ltd.
07/03/2013
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9. Khi cn thng tin b sung t pha i tc, bn s? a. Bn khon khng bit i tc c thy b p lc hoc e da trc qu nhiu cu hi khng. b. Hi trc tip i tc thng tin bn cn bit thnh cng. c. Thng xuyn t cu hi bit c chi tit v y thng tin.
Etec Co., Ltd.
07/03/2013
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10. Khi kt thc cuc m phn, bn s? a. Quan tm n nhng g i tc ngh v bn v c kt thc cuc m phn mt cch tt p. b. Khng quan tm nhiu n vic i tc ngh g v bn m quan tm nhiu n mc ch m bn t c. c. Quan tm n vic i tc c cm thy kt qu cui cng c cng bng khng.
Etec Co., Ltd.
07/03/2013
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TNG IM: a. ...... b. ...... c. ...... Sau khi tr li xong cc cu hi, cng tng im cc cu tr li "a", "b" v "c" tng ng. kim tra nhanh, m bo rng khi bn cng tng im cu "a", "b" v "c" vi nhau l c 100 im. o Nu im a nhiu hn: N HA o Nu im b nhiu hn: MNH M o Nu im c nhiu hn: PHN TCH
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BO CO KT QU KHA HC:

Thc hin: Nguyn Thanh T Etec Co., Ltd.

Thc hin: Nguyn Thanh T

Etec Co., Ltd.

Thc hin: Nguyn Thanh T

Etec Co., Ltd.

Th gii l mt bn m phn khng l, mi chng ta l mt nhn vt trn bn m phn!

Hng ngy bn thc hin cc cuc m phn u? Vi ai? V ci g?

Thc hin: Nguyn Thanh T

Etec Co., Ltd.

Thc hin: Nguyn Thanh T

Etec Co., Ltd.

L qu trnh trao i thng tin qua li nhm to mi quan h.

Thc hin: Nguyn Thanh T

Etec Co., Ltd.

Thc hin: Nguyn Thanh T

Etec Co., Ltd.

Thc hin: Nguyn Thanh T

Etec Co., Ltd.

Tnh hung v x l tnh hung Mt ln giao tip c th Mt mi quan h c th

Thc hin: Nguyn Thanh T

Etec Co., Ltd.

Bn thng giao tip theo kiu no?

Bit mnh, bit ta!!!

S dng phng tin giao tip thnh tho Nhy bn vi tm l ca i tc

Bn p dng k xo giao tip trong trng hp no?

Nn hn ch: - To ra bu khng kh khch so - Lm i tc cm thy gi to

Ni vi ai? Ni ci g? Ni nh th no? Ni ci g khng quan trng bng ni nh th no!

Ci g? Ai? Khi no? u?

Cu n Mi cu cho mt Khng dng t a ngha Khng din t c th gy hiu nhm

Thc hin: Nguyn Thanh T

Etec Co., Ltd.

Thc hin: Nguyn Thanh T

Etec Co., Ltd.

Kho gi, Kho m

Hnh vi giao tip: m hn, ng chm

Thc hin: Nguyn Thanh T

Etec Co., Ltd.

Mt khng gian mu trong m phn

Thc hin: Nguyn Thanh T

Etec Co., Ltd.

Mc u tin gh ngi trn xe 4 ch

Thc hin: Nguyn Thanh T

Etec Co., Ltd.

Thc hin: Nguyn Thanh T

Etec Co., Ltd.

Thc hin: Nguyn Thanh T

Etec Co., Ltd.

CCH THC GIAO TIP

Thc hin: Nguyn Thanh T

Tm li, tm hiu tt c nhng g thuc v i sng tinh thn

Thc hin: Nguyn Thanh T

Etec Co., Ltd.

L vic dng cc gic quan tm hiu.

Tng mo: Din bin trn khun mt

Th hin tnh cch, c tnh.

Dng iu: Thao tc xem xt mt hng, h s

Thc hin: Nguyn Thanh T

Etec Co., Ltd.

Quy lut Pareto (Tng Bng Tri): 20/80

Thc hin: Nguyn Thanh T

Etec Co., Ltd.

Li Hiu v tm t tnh cm ca i tng ch Gip h gii by tm s

Xc ng li hay hi trong giao tip Km ch xc ng bng cch no?