BY : Minaz Khan Sakina Kapadia Sandeep Arora Shailja Singh

Associate companies are :

HDFC is one of the leading private company. It is the first private sector life insurance company to be granted a certificate of registration on 23rd October from IRDA. IT is a joint venture between Housing Development Finance Corporation, Indias leading housing finance institution and a group company of standard life , UK. Standard life ,UK, founded in 1825, has been at fore front of UK INDUSTRY for 175 years by combining sound financial judgment with integrity and reliability. HDFC AS ON 31ST DECEMBER 2008, HOLDS 72.4% OF EQUITY IN JOINT VENTURE.

HDFC HDFC HDFC HDFC HDFC

LTD BANK MUTUAL FUND SALES ERGO GENERAL INSURANCE

MISSION Customer service Value for money for customer Use of technology to improve service standards Increasing market share VALUE Integrity Innovation Customer centric Team work Joy and simplicity PEOPLE The company employes nearly around 30000 people at whole The whole nation is divided into 10 channel development zones. Each zone is divided into areas or territories. The famous people associated with company are : Mr. Deepak S. Parikh Executive chairman of HDFC Mr. .Gautam R. Divan Former chairman Midsnell group Mr. Ranjan Pant Global management consultant

A management information system (MIS) is a subset of the overall internal control of a business covering the application of people, documents, technologies, and procedures by management accountants to solve business problems such as costing a product, service or a business-wide strategy. Management information systems are distinct from regular information systems in that they are used to analyze other information systems applied in operational activities in the organization. Academically, the term is commonly used to refer to the group of information management methods tied to the automation or support of human decision making, e.g. Decision Support Systems, Expert systems, and Executive information systems.

Enhance communication among employees. Deliver complex material throughout the institution. Provide an objective system for recording and aggregating information. Reduce expenses related to labor-intensive manual activities. Support the organization's strategic goals and direction. Achieving sound mis: Management needs to ensure that MIS systems are developed according to a sound methodology that encompasses the following phases: Appropriate analysis of system alternatives, approval points as the system is developed or acquired, and task organization. Program development and negotiation of contracts with equipment and software vendors.

Development of user instructions, training, and testing of the system. Installation and maintenance of the system. Management should also consider use of "project management techniques" to monitor progress as the MIS system is being developed. Internal controls must be woven into the processes and periodically reviewed by auditors. Management also should ensure that managers and staff receive initial and ongoing training in MIS. In addition, user manuals should be available and provide the following information: A brief description of the application or system. Input instructions, including collection points and times to send updated information. Balancing and reconciliation procedures. A complete listing of output reports, including samples. Depending on the size and complexity of its MIS system, an institution may need to use different manuals for different users such as first-level users, unit mgr and progrmmrs.

Information technology can be a strategic tool in making HDFC more efficient and effective. HDFC can reach more people in more efficient way by implementing right management information system. IT creates an evolution in whole world in every business and so in banking system. Now in HDFC with the help of INFORMATION SYSTEM the daily transactions are recorded in branch computers and these branch computers are then connected to the main head office server so in this way they keep their daily process update on daily basis. In fact, IS makes whole process much more quick, simple and reliable. Due to IS employees can easily connect with other branches, customer service get improved, online banking emerged and lot of others benefits.

Consumer Banking: HDFC provide Mortgages, Credit Cards, Personal Loans, Auto Loans, Islamic Banking, and Wealth Management products. In order to maximize customer convenience, they offer 24-hour Phone Banking, e-Statements, SMS Banking, ATM Cards and VISA Debit Cards, as well as Online Banking and state of the art branches. Wholesale Banking: Wholesale banking provides Transactional banking, Debt Capital Markets, Corporate Finance, Derivatives & Fx Options, Commodity Finance and deposit products.

Computerized system that performs and records the daily routine transactions necessary to conduct the business; these systems serve the operational level of the organization
TYPE: Operational-level INPUTS: transactions, events PROCESSING: updating OUTPUTS: detailed reports USERS: operations personnel, supervisors DECISION-MAKING: highly structured EXAMPLE: payroll, accounts payable

Employee data (various departments)

To general ledger: wages and salaries

Payroll System

Management Reports Government documents

Payroll master file

Employee checks On-line queries

All employees are supposed to login when they enter the bank and logout. The software used is called EMPOWER. This device is connected with the HUB which continuously makes record of their hours spent in the bank. This help management to monitor the working efficiency of an employee.
Employee Job Login

SOFTWARE CALLED EMPOWER HUB

Employee Job Logout

MIS reports and summarizes the organizations basic operations and these reports come from the basic transition processing systems. In case of our organization the TPSs of ATM Cards, Payroll and Customer identification etc. provide the basic information about the organizations activities. These activities are then summarized in the form of reports for the manager so that they can check whether the firm is working properly or not. If there are some flaws then they take control measures to fix those flaws.

Transaction processing system system Payroll TPS

Customer Identification TPS

Management Information MIS FILES Payroll data of employee

Payroll master file

C.I info master File

Employees Info master file

Custom er data

Employee Record TPS

Employees data

Customer Account master File

Real time banking TPS

Custome r data

Customer Queries master File

Customer service TPS

Customer complains data

Customer Info Master file

Customer account TPS

Customer data

Customer Master file

Online activity TPS

Customer data

Customer Master file

Financing TPS

Customer data

MIS

Reports

Managers

CHALLENGES FACED BY HDFC

PROPER MIS IS NOT ABLE TO FORM AS IT LACKS STANDARISATION AND IS RAPIDLY GROWING.

SOMETIMES THERE IS LACK OF COMMITMENT FROM THE MANAGEMENT

THERE IS RESISTANCE OF CHANGE

RECOMMENDATIONS SOFTWARE INDUSTRY NEEDS TO DO MORE IN DEVELOPING QUALITY SOFTWARE

PROPER TRAINING SHOULD BE GIVEN TO EVERYONE ABOUT HOW TO USE THE SOFTWARE EFFICIENTLY. CAPACITY WITHIN INSTITUTION SHOULD BE MANAGED PROPERLY