Professional Documents
Culture Documents
90 0 2 d t LI W T t hg i r y po C
1. 2. 3. 4. 5.
Knowledge of Technology Knowledge of Codes & Standards Knowledge of Planning Knowledge of Organization Knowledge of Auditing
90 0 2 d t LI W T t hg i r y po C
1. 2. 3. 4. 5.
Ability to do so if required Willingness to direct Acceptance of responsibility Ability to delegate (trust staff) Commitment to ones staff
90 0 2 d t LI W T t hg i r y po C
1. 2. 3.
90 0 2 d t LI W T t hg i r y po C
Motivation
What Motivates You?
90 0 2 d t LI W T t hg i r y po C
MONEY
90 0 2 d t LI W T t hg i r y po C
Lack of motivation
90 0 2 d t LI W T t hg i r y po C
Lack of motivation
Late for work Sickness Poor productivity Lack of job satisfaction Signing off poor quality documents Arguments No enthusiasm
90 0 2 d t LI W T t hg i r y po C
Power Acceptance Status Respect Affiliation Appreciation Belonging Recognition Socialising Friendship
Development
90 0 2 d t LI W T t hg i r y po C
They prefer to be controlled and directed, want to avoid responsibility, have little ambition and desire security more than anything else.
Supervisory Skills
Motivation Theory's (2)
People do not dislike work; under the right conditions they can enjoy it. If they are committed to the objectives of the group, they will direct and control themselves, rather than having to be controlled from above.
90 0 2 d t LI W T t hg i r y po C
People will be committed to objectives if they are getting enough personal satisfaction from the job.
Supervisory Skills
Motivation
The average human being learns to accept and to seek responsibility, if conditions are right. Ingenuity and creativity are widely distributed and generally under-utilized
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90 0 2 d t LI W T t hg i r y po C
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Supervisory Skills
Sense of achievement Recognition Responsibility Nature of work Personal growth Salary Job security Working conditions Supervision level & quality Company policy and administration
90 0 2 d t LI W T t hg i r y po C
Herzberg,s Theory
Maintenance factors
Supervisory Skills
Motivational Needs
Motivation needs change with each person, situation & time. You must know your people well enough to provide the best motivational factors in the work place
90 0 2 d t LI W T t hg i r y po C
Supervisory Skills
Summary
Supervision - getting things done through other people Communications is the key Managing people requires establishing work goals, monitoring performance & providing feedback Focus on positive reinforcement, reprimand & redirect poor performance, not the person Plan activities - what, where, when, who & how?
90 0 2 d t LI W T t hg i r y po C
Supervisory Skills
Listening Skills
Supervisory Skills
FILTERS SENDER MESSAGE
EMOTIONS/ATTITUDES ROLE EXPECTATIONS NON VERBAL CUES
RECEIVER
BARRIERS
BARRIERS
FILTERS
EMOTIONS/ATTITUDES ROLE EXPECTATIONS NON VERBAL CUES
FEEDBACK
90 0 2 d t LI W T t hg i r y po C
Supervisory Skills
Listening Skills When we listen attentively
We empower the speaker Receive all the message Use facial and body language to encourage the speaker Read facial and body language coming from the speaker The speaker becomes motivated
90 0 2 d t LI W T t hg i r y po C
SUPERVISORY SKILLS
LISTENING SKILLS ARE A VITAL PART OF COMMUNIVATIONS
TUNING IN - SHORT VERBAL SIGNALS THAT ENCOURAGE THE SPEAKER TO CONTINUE UH-HUH, I SEE, MMHMMM ETC. PARAPHRASING - HELPING THE SPEAKER ORGANISE INFORMATION & CHECK UNDERSTANDING BY: PULLING OUT A CENTRAL IDEA OR COMBINING SEVERAL POINTS INTO ONE YOU THINK THAT ADDITIONAL PEOPLE WILL BE REQUIRED TO MAINTAIN THE SCHEDULE. REPHRASING - REPEATING THE INFORMATION IN YOUR OWN WORDS WHAT YOU ARE SAYING THEN IS THAT BECAUSE OF LACK OF TRAINED PEOPLE, YOUR GROUP IS FALLING BEHIND SCHEDULE.
90 0 2 d t LI W T t hg i r y po C
SUPERVISORY SKILLS
LISTENING SKILLS ARE A VITAL PART OF COMMUNIVATIONS
ACKNOWLEDGING - INDICATING THAT YOU ACCEPT THE SPEAKERS RIGHT TO FEEL OR THINK THAT WAY, OR THAT YOU MAY EVEN AGREE WITH CERTAIN POINTS I CAN UNDERSTAND YOUR FRUSTRATION YOU A RE REALLY UPSET ABOUT THIS THATS A GOOD POINT I KNOW YOU HAVE HAD A HARD TIME FINDING TRAINED PEOPLE LISTINING - ENCOURAGING THE LOGIC, ORDER & FLOW OF INFORMATION OK, SO FAR YOU HAVE MENTIONED THAT MANY OF YOUR PEOPLE LACK SUFFICIENT TRAINING TO DO THE WORK, & SECONDLY, THE SCHEDULE DEADLINES ARE IN JEOPARDY
90 0 2 d t LI W T t hg i r y po C
SUPERVISORY SKILLS
Barriers to listening
Time Importance of the subject Importance of the speaker Attention Distractions Defensive Discarding the feelings of the speaker
90 0 2 d t LI W T t hg i r y po C
Supervisory Skills
Types of communications
VERBAL - MOST COMMUNICATIONS NON - VERBAL:
WRITTEN - LETTER, ADVERTISING VISUAL - BODY LANGUAGE, ACTIONS
YOUR ACTIONS SPEAK LOUDLY, I CANNOT HEAR A WORD YOU ARE SAYING People believe visual communications more than verbal. when visual and verbal messages conflict, people believe the visual message
90 0 2 d t LI W T t hg i r y po C
Supervisory Skills
Planning and Organization
What? Where? When? Who? How?
90 0 2 d t LI W T t hg i r y po C
Supervisory Skills
Maintenance Factors
Moral Regular Meetings with your Team
Quality
90 0 2 d t LI W T t hg i r y po C
90 0 2 d t LI W T t hg i r y po C
90 0 2 d t LI W T t hg i r y po C
90 0 2 d t LI W T t hg i r y po C
90 0 2 d t LI W T t hg i r y po C
90 0 2 d t LI W T t hg i r y po C
See Appendix 1
90 0 2 d t LI W T t hg i r y po C
Any Questions
90 0 2 d t LI W T t hg i r y po C