An Introduction to :

the Australasian Inter-Service Incident Management System

Outcomes
Explain the purpose of AIIMS and its relationship to national, state, organisational and local emergency management arrangements Explain the intended system outcomes, key features, and benefits when AIIMS is applied to incident management
Briefly explain the key system concepts of AIIMS Describe the scope of the incident control function

Outcomes
Explain the scope of the planning operations logistics and information functions
Identify the purpose and key features of an Incident Action Plan and the factors considered in its development Outline the essential communications that should occur at an incident Outline the features of an effective changeover of personnel and equipment

Course Outline
Session 1 Session 2 Session 3 Session 4 Session 5 Emergency Management Arrangements AIIMS The Control Function The Planning Function The Operations Function

Session 6
Session 7 Session 8 Session 9 Session 10

The Logistics Function

Information Establishing and Maintaining Control Incident Action Planning AIIMS TEWT

Session 1

Victorian Emergency Management Arrangements

Emergency Management Act

Legislative base for emergency management arrangements in Victoria
Objective to ensure that the components of emergency management are organised within a structure which facilitates: planning preparedness

operational coordination
community participation

Prevention/Response/Recovery

Emergency Management Structure

Government Minister for Emergency Services Chief Commissioner State Level Committees Regional Level Committees Municipal Level Committees

State Emergency Response Plan

Required by the Emergency Management Act
Prepared by Chief Commissioner of Police Helps coordinate response by all agencies having roles and responsibilities in relation to the response to emergencies Administered and applied by: State Emergency Response Co-ordinator - SERC Regional Emergency Response Co-ordinators - RERC Municipal Emergency Response Co-ordinators MERC Field Emergency Response Co-ordinators - FERC

State Emergency Response Plan

Identifies key management tasks in response
Command: relates to agencies and involves the direction of resources operates vertically within agencies Control: relates to the situation delegated to a nominated agency operates horizontally across agencies exercised at three levels: Incident, Area of Operations, State Co-ordination: involves bringing together agencies and resources

State Emergency Response Plan

Identifies roles
response agencies Control Support service agencies Emergency Response Co-ordinators also defines Regional and Municipal boundaries

Fire Services Commissioner

Ensure Fire Services work as and integrated force Exercise Control over major fires Leads the state control team Leads state emergency management team

Emergency Response Coordinator

Member of Police Force
Responsible for: preparedness planning ensuring attendance of appropriate agencies, control structure, and EMT

coordinating requests for resources

liaise with recovery agencies registration and relief

Control and Support Agencies

Control Agency
agency identified in Emergency Management Manual as being responsible for controlling an emergency
Incident Controller

Support Agency
agency identified as supporting Controlling agency

Agency Commander

Emergency Management Team

Required if two or more agencies involved:
Incident Controller Support Agency Commanders Emergency Response Co-ordinator

Role:
consultation between agencies coordinated tasking systematic acquisition of resources

Three tiers:
incident, area of operations, state

Command, Control and Coordination

COORDINATION Response Coordinator Other Agencies & Resources EMT

CONTROL Incident Controller

Agency Commander Command Agency Commander Command

Supervising Personnel
Operational Personnel

Supervising Personnel
Operational Personnel

EMERGENCY

Municipal Responsibilities
Municipal Emergency Management Committee Municipal Emergency Management Plan Identification of resources Municipal Emergency Co-ordination Centre (MECC) Municipal Emergency Resource Officer (MERO) Municipal Recovery Manager (MRM)

Questions and review

Session 2

The Australasian Inter-Service Incident Management System

AIIMS - history
Introduced in Australia early 1990s derived from:
NIIMS (National Inter-service Incident Management system) 1970s Large Fire Organisation (CF&L Vic, CALM, WA) 1980s

now used by:

most fire agencies emergency service agencies some government agencies some police forces

AIIMS
System Outcomes
Effective and efficient control of incident Minimised impact on the community and environment Provides for a safe working environment and effective risk management Provides for the welfare of personnel involved in controlling the incident

AIIMS
Benefits
Standard approach Defines outcomes Safety health and welfare Adaptable and scalable to type/size/complexity of any incident User managed Economies of scale Universal Roles not just for emergency services

AIIMS
Principles
Functional management Span of control Management by objectives

Principles need to be applied in accordance with agency procedures

AIIMS
Five Functions
Control Public Information Planning Operations Logistics

AIIMS
The Incident Management Team - IMT
Incident Controller

Public Information Officer

Planning Officer

Operations Officer

Logistics Officer

AIIMS Incident Management Structure

EMT
Incident Controller/Deputy Incident Controller
Safety Advisor
ERC & Agency Commanders/Liaison Officers

Operations Officer

Staging Area Manager

Division Commander(s)

Air Operations Manager

Sector Commander(s)
Task Force Leaders Crew Leaders
Single Resources

Aircraft Officer
Airbase Manager Air Attack Supervisor Aircraft

Strike Team Leaders Crew Leaders

Single Resources

AIIMS Incident Management Structure

EMT
Incident Controller/Deputy Incident Controller
Safety Advisor
ERC & Agency Commanders/Liaison Officers

Public Information Officer

Planning Officer
Situation

Logistics Officer
Supply
Facilities

Warnings and Advice Community Liaison Media Management

Resources Comms Planning Management Support

Ground Support Comms Support Medical Services Catering Finance

Span of Control
Relates to ratio of supervision
Enables effective: command and coordination

communications
supervision and improved safety

Span of Control

Span of Control

Span of control not exceeding 1:5 is desirable

Management by Objectives
Objective - a goal statement, i.e.: what we want to achieve Objectives should be SMART:

Specific

Measurable
Achievable Relevant Time framed

Objectives
Strategic priorities
safety of incident personnel
protection and preservation: life critical infrastructure assets supporting economic production or individual livelihoods residential property environmental values

Management by Objectives
Strategies
identify how the Objective will be achieved
broad in scope generally developed by the Incident Management Team and specified in the Incident Action Plan

Management by Objectives
Tactics
the specific activities undertaken to implement a Strategy
usually determined by Operational Commanders who direct and supervise resources in the application of tactics in a dynamic environment some tactics need to be specified in IAP critical operational issues safety implications

Questions and review

Session 3

The Control Function

The Control Function

Responsible for the overall management of the incident
maintained by the Incident Controller only ever one controller duration of the incident defined period of time appointed by Control Agency and determined by: order of arrival SOPs or Interagency agreements demands of Incident Emergency Response Coordinator can be filled by Support Agency in absence of Control Agency role can be transferred briefing and formal transfer

The Control Function

Scope
managing activities undertaken to control the incident

interfacing with organisations and people working outside the incident management structure
interfacing with organisations, communities and individuals affected by the incident

The Control Function

Responsibilities of the Incident Controller
safety and welfare control of the incident plans and strategies manage the incident effectively and efficiently

advice and warnings

liaison and cooperation with stakeholders external to the incident

The Control Function

Small and simple incidents
operational or command focus
Larger and more complex incidents multiple priorities

delegation of functional responsibility for Operations, Planning and Logistics

managerial focus

The Control Function

Delegation and the Incident Management Structure predicted development
complexity of incident span of control

work overload
use of specialists incident escalation protracted operations mentoring

The Control Function

Deputy Incident Controller: large and complex incidents multi agency incidents Role:

assist the Incident controller

represent Incident controller represent interests of support agency

assume control where jurisdiction changes

The Control Function

Incident Controller Support
Incident Controller

Liaison Officers

Safety Advisor Technical Specialists Local Knowledge

Public Information Officer

Planning Officer

Operations Officer

Logistics Officer

The Control Function

Control Activity!!

Questions and review

Session 4

The Planning Function

The Planning Function

Scope
collecting, evaluating and disseminating information preparing and disseminating plans

collecting and maintaining information on resources

provision of management support Managed by the Planning Officer appointed by the Incident Controller to establish and oversee the Planning Section

The Planning Function

Responsibilities of the Planning Officer:
identify planning issues and priorities risks and threats control options establish and review Planning Structure

task and supervise Planning Units

Structure of Planning Section

Incident Controller/Deputy Incident Controller

Public Information Officer

Planning Officer

Operations Officer

Logistics Officer

Situation

Resources
Comms Planning Management Support

Planning Section

Situation Unit
information collection
weather service information analysis

Situation Unit
Resources Unit

Communications Planning Unit

mapping
information displays situation evaluation and reporting

Management Support Unit

Planning Section Situation Unit

Resource Unit
resource tracking
Resource Tracking Systems Resource Summaries

Resources Unit
Communications Planning Unit

Structure Charts

timekeeping Changeover and Demobilisation planning

Management Support Unit

Planning Section Situation Unit Resources Unit

Comms Planning Unit

identify communication requirements
develop and monitor Communications Plan Who How? Who?

Communications Planning Unit

Management Support Unit

Planning Section Situation Unit Resources Unit

Management Support Unit

administrative support
ITC equipment operators records and document management

Communications Planning Unit

Management Support Unit

The Planning Section

Planning Activity!!

Questions and review

Session 5

The Operations Function

The Operations Function

Scope
managing activities taken directly to resolve the incident

managing resources assigned to the Operations Section

Managed by the Operations Officer

appointed by the Incident Controller to establish and oversee the Operations Section

The Operations Function

Responsibilities of the Operations Officer:
assess the incident confirm Objectives and Strategies develop and implement Operations Plans establish and review Operations Structure task and supervise resources maintain safety and welfare on the incident ground

Structure of Operations Section

Incident Controller/Deputy Incident Controller

Public Information Officer

Planning Officer

Operations Officer

Logistics Officer

Staging Area Manager

Division Commander(s) Sector Commander(s) Strike Team/ Task Force Leaders Single Resources

Incident Controller
Operations

Single Resources
single appliance:
vehicle, plant/equipment

Staging Area

Division

team of up to 5 people individual person crew leader

Sector

Strike Team/ Task Force

role implement tactics

Identification: home location

Single Resource

Incident Controller
Operations

Strike Teams & Task Forces

group of up to 5 Single Resources Strike Team common capability Task Force mixed capability common communication Strike Team/Task Force Leader role implement strategies & tactics Identification: home location alpha or numeric character code

Staging Area

Division

Sector

Strike Team/ Task Force

Single Resource

Incident Controller

Sectors
subdivided part of an incident geographic functional Sector Commander tactical focus identification geographic local reference alpha or numeric character function

Operations

Staging Area

Division

Sector
Strike Team/ Task Force

Single Resource

Incident Controller

Divisions
higher level of subdivision geographic functional large or complex incident Division Commander strategic focus identification geographic compass point broad location function

Operations

Staging Area

Division
Sector

Strike Team/ Task Force

Single Resource

Incident Controller

Staging Area
facility to register and prepare resources
whole incident

Operations

Staging Area

Division

Division or Sector
Sector Strike Team/ Task Force

Staging Area Manager & Staging Area Management Team report to Operations liaise with Planning and Logistics

Single Resource

Structure of the Operations Section

Simple structure: initial response
Incident Controller

Operations Officer

Single Resource

Single Resource

Single Resource

Structure of the Operations Section

Developing structure: first responders with initial support
Incident Controller
Operations Officer

Sector Commander

Sector Commander

Single Resource

Single Resource

Single Resource

Single Resource

Single Resource

Single Resource

Structure of the Operations Section

Developed structure: additional support, extended
duration and/or complexities
Incident Controller
Operations Officer

Sector Commander

Sector Commander

Sector Commander

Staging Area Manager

Strike Team Leader

Task Force Leader

Single Resource

Single Resource

Single Resource

Single Resource

Single Resource

Structure of the Operations Section

Fully developed structure: complex and long term
operations and/or large numbers of resources
Incident Controller
Operations Officer

Division Commander

Division Commander

Staging Area Manager

Sector Commanders
Single Resources

Sector Commanders
Single Resources

Single Resources

The Operations Section

Specialist Units:
may be required when specialist resources used only aircraft currently recognised in AIIMS structure Other considerations: plant and heavy equipment boats

The Operations Section

Incident Controller/Deputy Incident Controller

Public Information Officer

Planning Officer

Operations Officer

Logistics Officer

Staging Area Manager

Division Commander(s) Sector Commander(s)

Air Operations Manager Aircraft Officer Airbase Manager Air Attack Supervisor Aircraft

Task Force Leaders Crew Leaders

Single Resources

Strike Team Leaders Crew Leaders

Single Resources

Operations Plans
Developed in consultation with IMT Should Identify: objective and strategies Structure Physical Command task allocations resource allocation safety issues

The Operations Section

Operations Activity!!

Questions and review

Session 6

The Logistics Function

The Logistics Function

Scope obtains and maintains human and physical resources, facilities, services and materials Managed by the Logistics Officer appointed by the Incident Controller to establish and oversee the Logistics Section

The Logistics Function

Responsibilities of the Logistics Officer:
identify logistics requirements establish and review Logistics Structure task and supervise Logistics Units

Structure of Logistics Unit

Incident Controller/Deputy Incident Controller

Public Information Officer

Planning Officer

Operations Officer

Logistics Officer

Supply Facilities Ground Support Comms Support Medical Services Catering Finance

Logistics Section

Supply Unit
acquisition of resources
receipt and storage of resources

Supply Unit
Facilities Unit Ground Support Unit Communications Support Unit Medical Services Unit Catering Unit Finance Unit

distribution of resources

Logistics Section Supply Unit

Facilities Unit
establish facilities
security and maintenance accommodation restore facilities

Facilities Unit
Ground Support Unit Communications Support Unit Medical Services Unit Catering Unit Finance Unit

Logistics Section Supply Unit Facilities Unit

Ground Support Unit

transport
traffic fuel security & maintenance re-supply

Ground Support Unit

Communications Support Unit Medical Services Unit Catering Unit Finance Unit

Logistics Section Supply Unit Facilities Unit Ground Support Unit

Communications Support Unit

technical advice
acquisition and installation maintenance

Communications Support Unit

Medical Services Unit Catering Unit Finance Unit

Logistics Section Supply Unit Facilities Unit Ground Support Unit Communications Support Unit

Medical Services Unit

first aid and welfare requisites
first aid & medical services

health and welfare support services

CIS support services

Medical Services Unit

Catering Unit Finance Unit

OH&S reporting

Logistics Section Supply Unit Facilities Unit Ground Support Unit Communications Support Unit Medical Services Unit

Catering Unit
drinking water and refreshments
meals

Catering Unit
Finance Unit

Logistics Section Supply Unit Facilities Unit Ground Support Unit Communications Support Unit Medical Services Unit Catering Unit

Finance Unit
accounts and pay claims
insurance and compensation claims

cost analyses
cost recovery

Finance Unit

The Logistics Section

Logistics Activity!!

Questions and review

Session 7

Information Session
Public Information Officer

Warnings and Advice Unit

Community Liaison Unit

Media Management Unit

Session 8

Establishing and Maintaining Control

Levels of Incidents
LEVEL 1 low complexity or size, short duration
LEVEL 2 medium level of complexity or size, extended duration LEVEL 3 high level of complexity or size, long-term duration

Incident Management Structure

Level 1 Incident
Incident Controller CL/IC P Fry

Public Information Officer

Planning Officer

Operations Officer

Logistics Officer

P Fry

P Fry

P Fry

P Fry

Incident Management Structure

Level 1 Incident Operations Function delegated
Incident Controller CL/IC P Fry

Public Information Officer

Planning Officer

Operations Officer

Logistics Officer

P Fry

P Fry

W Dunne

P Fry

Incident Control Point

The location at the incident from which the Incident Controller operates

Used for Level 1 incidents and during transition from a Level 1 to a Level 2 or Level 3 incident

Incident Management Structure

Level 2 Incident
EMT
Incident Controller B Stark
Safety Advisor Operations Officer P Fry Logistics Officer A McReadie
ERC & Agency Commanders/Liaison Officers

Public Information Officer

B.Smith

Planning Officer T Ford

Required Units Activated

Staging Area Manager

Ops Point Deputy Ops L Berry

Required Units Activated

Staging Area Manager

Sector Commander

Sector Commander

Sector Commander

Incident Control Centre

location where members of the IMT work together to control an incident

Level Two and Level Three Incidents

may be located remote from incident

Operations Point
location at an incident from which Operations are directed Level 2 incidents a focal point for communications
at the incident to and from the ICC/IMT

may also serve as a check in location

Staging Area
location established by Operations Officer where resources:
report and register

receive Briefings
are coordinated for deployment can be provided with necessary welfare and maintenance may service all or part of the incident

Incident Management Structure

Level 3 Incident
EMT
Incident Controller/Deputy Incident Controller
Safety Advisor
ERC & Agency Commanders/Liaison Officers

Operations Officer

Staging Area Manager

Division Commander(s) Sector Commander(s)

Air Operations Manager Aircraft Officer Airbase Manager Air Attack Supervisor Aircraft

Task Force Leaders Crew Leaders

Single Resources

Strike Team Leaders Crew Leaders

Single Resources

Public Information Officer

Planning Officer
Situation

Logistics Officer
Supply Facilities

Resources Ground Support Comms Planning Management Support Comms Support Medical Services Catering

Finance

Multi-Agency Incident Management

EMT
Incident Controller - Appointed by Control Agency
Safety Advisor DSE
Operations CFA Sector A CFA Sector B DSE Sector C MFB
ERC & Agency Commanders/Liaison Officers

Roles determined by accreditation, needs and skills

EMT

Incident Controller/Deputy Incident Controller

Safety Advisor

ERC & Agency Commanders/Liaison Officers

Public Information CFA Warnings and Advice DSE

Planning DSE Situation DSE Resources CFA Comms Planning DSE Management Support CFA Information CFA Technical Specialists EPA / BoM

Logistics VicPol Supply SES Facilities DSE Ground Support SES Comms Support DSE Medical Services ASV Catering Red Cross Finance Control Agency

Community Liaison DSE

Media Management DSE

Incident Reporting
Essential in establishing and maintaining control Incident Controller must establish secure line of report to Control Agency allows Control Agency to assist the IMT
predict and prepare support prioritise competing demands provide information to ERC, Support and Recovery Agencies, and other stakeholders municipalities community media

Questions and review

Session 9

Incident Action Planning

Incident Action Planning

An active and dynamic process
leads to the development of the IAP
reliant on information flow needs to be inclusive of: phases of emergency management Prevention, Response, Recovery risk management requirements for changeover and demobilisation

Incident Action Planning

The IAP

describes the overall incident objectives and strategies identifies risk exposures

ensures continuity of control operations

provide best use of resources identify total anticipated resource requirements

Incident Action Planning

Action Planning process:
gathering and analysing information establishing an Incident Objective

selecting appropriate Strategies

communicating/disseminating the IAP
verbally - simple incidents

documented - complex incidents

implementing and evaluating the IAP reviewing the IAP

Planning Meetings
Critical in the development of the IAP:
a forum to update information allow confirmation of Objective and Strategies

identification of concerns and priorities

discuss development of IAP

Need to occur:
soon after IMT assemble to confirm current IAP as required to update current IAP and prepare next IAP

Incident Action Plan

Content:
situation reports Incident Objective and strategies threats and risks Incident Management Structure the Communications Plan Deployment Orders and Resource Allocations administrative and logistics plans Information Plan safety information supporting maps

Incident Action Planning

Relies on Information Flow
Dependent on:
Comms Plan Information Plan SitReps and Liaison Briefings and Debriefings

Up
Reporting up within agencies

Out

Community and general public

Incident

Across
Reporting to other organisations involved

Within

Regular exchange of information up and down the incident management structure

Situation Reporting and Liaison

Essential for effective information flow
incident IMT

IMT Control Agency, Support & Recovery Agencies, and the Emergency Response Co-ordinator

Briefings
Used to help ensure effective information flow
Briefing Format: SMEACS Q

Situation Mission Execution Administration Command and Communication Safety Questions

Debriefings
Also help ensure effective information flow
should identify: what went well

what needs to be improved

recommendations for improvement Debrief information used by the IMT adjust the current IAP help prepare the next IAP referred for follow up as required

Risk Management
Must be incorporated in Incident Action Planning
Risk exposures Human Environmental Legislation and compliance

Business continuity
Economic Reputation and image

Risk Management
Risk Management and Incident Action Planning
collect information identify and describe risks evaluate and prioritise risks explore treatment options

select the best options to reduce risk

implement treatments monitor risks and treatments

Risk Management
Reducing Risk
Options Analysis Dynamic Risk Assessment Safe Person Approach span of control and supervision

Safety Advisors and technical specialists

Shift Cycles
An important component of Incident Action Planning ensure continuity & efficiency need to consider:
demands of the incident demands on personnel availability of personnel

options
day/night swing shift other??

Changeover & Demobilisation

Closely linked to Shift Cycles
poor changeovers/demobilisation compromise objectives & morale

planning is important
outgoing and incoming resources time, place and method

service and welfare requirements

transport and accommodation briefing and debriefing

Changeover & Demobilisation

Guidelines
maintain security avoid critical times

changeover in daylight if possible

brief incoming personnel, provide IAP, maps and guides overlap operational commanders and crews if possible

consider staggered changeovers

use most efficient method and location attend to personnel welfare first aid, food, rest

debrief outgoing crews

Incident Action Planning Cycle

Preplanned safety and response procedures

Initial turn-out

Arrive/Size-up Identify risks and threats Identify stakeholders, key messages & warnings Establish Objective Initial IAP & deployment Investigate cause

Collect and analyse information No

Review Objective & IAP

Incident Controlled Yes

Brief & redeploy crews Situation Report Monitor risks & safety

De-brief & changeover crews

Monitor situation & progress against IAP

Situation Report Liaison ERC, EMT, support & recovery rehabilitation agencies

Monitor & review key messages & warnings

Debrief and demobilise crews

Transfer control Continue ongoing recovery/ rehabilitation

Incident Action Planning

Incident Management is reliant on teamwork
IMT must work well together:
IMT Members Sections Units

Activity: IMT interaction

EMT
Incident Controller/Deputy Incident Controller
Safety Advisor
ERC & Agency Commanders/Liaison Officers

Operations Officer

Staging Area Manager

Division Commander(s) Sector Commander(s)

Air Operations Manager Aircraft Officer Airbase Manager Air Attack Supervisor Aircraft

Task Force Leaders Crew Leaders

Single Resources

Strike Team Leaders Crew Leaders

Single Resources

Public Information Officer

Planning Officer

Logistics Officer

Warnings and Advice

Situation Resources

Supply Facilities Ground Support

Community Liaison Media Management

Comms Planning
Management Support Information

Comms Support Medical Services Catering Finance

Questions and review

Session 10

AIIMS TEWT - Tactical Exercise Without

Troops

POO