Corporate Excellence Infosys Technologies

Presented By Nilesh Ghadge Jitesh Godambe Shilpa Chauhan Manish Enchilwar Chandan Jagtap

Motto of INFOSYS

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&

Driven By Values

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Infosys would focus on customer-centricity, meeting shareholder expectations and building a multicultural workforce- a seamlessly integrated team of talented, global professionals.

Driven by Values

Infosys is an ethical organization whose value system ensures fairness, honesty, transparency, and courtesy to all its stakeholders.

Infosys Technologies Established in 1981 by N.R. Narayana Murthy and six of his colleagues with Rs 10,000. Infosys has grown to a US$ 4.6 billion IT services and consulting company. Indias most popular and best managed IT company with its global headquarters at Bengaluru. It has a global presence of 65 sales offices and 63 software development centers in more than 16 countries. It has more than 100,000 employees.

Its Services include business consulting, custom software development, maintenance and reengineering services, system integration and business process outsourcing.

Q # 1: What are the factors that have contributed to Infosys remaining Indias most admired company?

Infosys has voted Indias Most Admired Company in Economic Times in 2000.

It was voted Indias best managed company for six years in a row, between 1996 and 2001 by the Asia Money poll.

The business World-IMRB Survey ranked Infosys number one among the most respected companies in India, in 2001.

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Infosys has won the prestigious Global Most-Admired knowledge Enterprises (MAKE) Award, for 2004. .

It was ranked Indias most Admired Company in The Wall Street Journal Asia 200, a listing of Asias leading companies in 2010. Infosys has got all these recognitions because it strives to be the best company both commercially and ethically not only in India but also globally.

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Customer Delight

Pursuit of Excellence

CLife

Leadership by Example

Fairness

Integrity and Transpare ncy

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Customer Delight
A commitment to surpassing customer expectations.

Leadership by Example
A commitment to set standards in the business and transactions To be an exemplar for the industry and their own times

Integrity and Transparency

A commitment to be ethical, sincere and open in their dealings

Fairness
A commitment to be objective and transactionoriented, thereby earning trust and respect.

Pursuit of Excellence
A commitment to strive relentlessly, to constantly improve themselves, their teams, services and products so as to become the best.

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Infosys has set standards in every business activity- best campus, best working environment, best employer, most transparent dealings, highest quality standards as well as the highest ethical standards.

Infosys attributes its success to investing heavily in its employees, leading the market by focusing on cutting-edge technologies and applying strict ethical business practices.

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Replacing obsolete technology regularly to remain at the cutting edge.

Diversifying income sources to minimize risk of revenue, that is, setting limit to contributes from one client, one technology and one industry.

Complying with accounting standards ensuring strictest adherence to corporate governance.

Giving employees a world class environment to work and learn.

Emphasizing constantly on quality by benchmarking against the best processes in the world.

All of these factors have contributed to Infosys Technologies remaining Indias most admired company.

Q # 2: One of the factors that have helped Infosys achieved an unparalleled success in its business is that it has focused on a people centric business enterprise. Do you agree? Substantiate your answer.

Infosys excels in people management. The intense focus on people and their skills has increased over the years. Infosys focus on people is a natural corollary of its growing business, which is a quality that often distinguishes it from other competitors in the IT services sector.

As Infosys seeks to transform itself into global enterprise, it has learnt that its employees have to be the best in the globe. While the selection is strict, in 2003-2004, it recruited 10,000 people from over a million applicants; training will keep it ahead of the increasing competition.

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Infosys faces challenges of educating and orienting a large number of employees Ensuring that the Infosys way, a process-driven way of working, does not change, and extracting knowledge from all the projects.

The company has addressed these challenges through what it terms Pride (Process Repository @ Infosys for Driving Excellence). It is an online resource that segues into the companys knowledge management system termed Kshop (Knowledge Shop) at one end and the actual development environment at another.

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Infosys is investing heavily in its employees. It is giving employees a world- class environment to work and learn. The company is providing employees a high quality of life and wealth creation opportunities. It is looking at potential employees ability to learn and assimilate technical knowledge and skills

Infosys highly skilled employees enable it to provide world class products and services to its customers. So Infosys success in the highly competitive IT industry heavily lies in its people-centric approach.

Q # 3: To what extent do you think the success of Infosys can be attributed to the unwavering commitment to the ethical trilogy of business ethics, corporate governance and corporate social responsibility?

Corporate Governance Business Ethics

Infosys business activities are anchored in three pillars

Corporate Social Responsibility

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Business Ethics
Infosys Technologies has disclosed a Code of Ethics for its finance professionals and a whistleblowers policy to encourage and protect employees, willing to share information on frauds, but who choose to remain anonymous. The Code of Business Conduct and Ethics helps the company ensure compliance with legal requirements and the companys standard of business conduct. The code deals with aspects of employees responsibilities to the company and its stockholders.

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Business Ethics
The whistleblowers policy encourage employees to report questionable accounting matters, any reporting of fraudulent financial information or any conduct that results in a violation of law by Infosys, to the management even if it is on an anonymous basis. In terms of ethical behavior, Infosys has an unwavering commitment to best global practices and has been driven by its vision to become a global player. It was one of the first Indian public companies to adopt voluntarily the US GAAP.

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Corporate Governance
Infosys has become a large public company that conforms to internationally benchmarked standards of corporate governance. Infosys has been rated highly in several corporate governance reports, including one by the rating agency CLSA, which has given it a high CG Star grade.

Corporate Governance
Infosys has set new and effective standards in communicating with shareholders, stock exchange and the general public. Its annual report is said to be a trend-setter with respect to the disclosure norms evidenced by the complete length and detail of the report.

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Corporate Governance
Infosys pursues a value-based management methodology wherein it measures the companys performance on the basis of various tools and techniques such as brand value, economic value added, balance sheet, human resources accounting and value added statements.

Corporate Governance
It continuously strives to improve itself on all these parameters. Infosys fundamental objective of corporate governance is the enhancement of long term shareholder value while, at the same time, protecting the interests of other stakeholders.

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Corporate Social Responsibility

If wealth creation for the benefit of shareholders is an objective of corporate governance,

Corporate Social Responsibility

Infosys balances wealth and welfare strategically.

social concern to protect the interests of all stakeholders and the society at large is also to be given due importance.

A core value of Infosys is a strong sense of social responsibility and commitment to help people and community.

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Corporate Social Responsibility

Infosys established the Infosys Foundation with the philosophy It is better to light the candle than remain in darkness.

Corporate Social Responsibility

The foundation focuses on enhancing the living conditions of the rural population, healthcare for poor, education and promotion of Indian arts and culture.

This foundation founded to further the companys commitment to social causes, to aid poor and the disadvantaged people. One percent of Infosyss profit after tax is donated to the foundation every year.

Infosys also instituted Infosys Fellowship Programme to promote excellence in education and offered funds for PhD programmes in computer science, management, law and accounting.

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