Chapter 9 Employee Attitudes & Their Effects

Why people hate their jobs?

What do a dissatisfier do ?
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Content
We are going to learn some jargons - Job satisfaction - Job involvement - Organizational Commitment - Work mood Effects of employee attidudes: - Turnover, Absence & Tardiness, Theft, Bending the rules, Violence Can we change employees attitudes?
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Introduction
-ve attitudes are: a symptom of underlying problems reduce organizational competitiveness A key challenge:

dealing with employees who have developed

an attitude of entitlement
(believing they deserve things as society owes it to them)
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Job Satisfaction

Feelings, thoughts, and intentions spillover effect Off-the-job environment indirectly influences feelings on the job Job satisfaction influences general life satisfaction

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Job Involvement

The degree to which employees: Invest time and energy in them View work as a central part of their overall lives

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Organizational Commitment

Commitment is stronger among: Long-term employees Those with personal success in the organization Those working within a committed group Organizationally committed employees: good attendance attach to company policies lower turnover rates
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ways to decrease employee commitment:

Excessive blaming Insincere gratitude Inconsistencies Inflated egos and bullying

ways to increase employee commitment:

Clarity of rules & policies Investments in employees Respect & appreciation for efforts Employee participation & autonomy Making employees feel valued
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Work Moods
+ve moods: energy, passion, vitality & enthusiasm better customer service, lower absenteeism, greater creativity, & interpersonal cooperation

directly affected by managerial actions Praise, fun atmosphere, pleasant surroundings, social interaction
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* Effects of Employee Attitudes

Dissatisfied employees: Psychological withdrawal Physical withdrawal Aggression Satisfied employees: Go beyond the call of duty Have good work records Actively pursue excellence High satisfaction does not guarantee high performance
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Turnover
- ve effects: Separation costs Training costs Vacancy & replacement costs Morale effects + ve effects: opportunities for internal promotion remove disruptive employees Recruit new expertise

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Satisfied employees are less likely to quit

Absences & Tardiness (late/ slow to act) Presenteeism

Working when you shouldnt be (e.g. flu, depression) Reduces productivity by 33%

Theft & Fraud Bending the Rules (intentionally interpreting organizational

policies for personal gain)

Violence (verbal / physical aggression)

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* Changing Employee Attitudes

Tie rewards to performance Set challenging goals Define clear expectations active listening skills frequent feedback Show concern for employee feelings participate in decision making Show appreciation for effort and citizenship

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