ONLINE SHOPPING

GOOD EVENING

GROUP-9

Submitted To: Ashis Talukder Assistant Professor, Department of MIS Faculty of Business studies University of Dhaka

* Submitted By: * Hasan Uddin Ahmed -Id: Id: 61120-13-059 * Md. Nadimul Huq -Id: 61120-13-053 * Sanjid Saif -Id: 61120-13-034 * Mohiuddin Bin Monsur -Id: 61120-13-067
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* Nious Monsur -Id: 61120-13-066

TABLE OF CONTENTS
Introduction History Definition of online shopping Types of Online Shopping Who are online customers Online Shopping Process The Payment Process Product delivery Process Advantage Disadvantage Comments

INTRODUCTION
In

recent years, online shopping has become popular around the world income people

High Buy

image, software, music, song

HISTORY
In 1990 Tim Berners-Lee created the first World Wide Web server and browser. It opened for commercial use in 1991. In 1994 other advances took place, such as online banking and the opening of an online pizza shop by Pizza Hut. During that same year, Netscape introduced SSL encryption of data transferred online, which has become essential for secure online shopping. Also in 1994 the German company Inter-shop introduced its first online shopping system. In 1995 Amazon launched its online shopping site, and in 1996 eBay appeared.

WHAT IS ONLINE SHOPPING?

Online shopping is the process whereby consumers directly buy goods or services from a seller in realtime, without an intermediary service, over the Internet.

TYPES OF ONLINE SHOPPING

There

are two kinds of online shopping. B2B(Business to Business) and B2C(Business to Consumer)

These

systems were pre-internet prewindows but otherwise fully functional.

WHO ARE ONLINE CUSTOMERS?

In recent years, online shopping has become more popular; however, it still caters to the upper class. But now online shopping widened the target audience to men and women of the middle class. In USA in the early years of Internet there were very few women users, but by 2001 women were 52.8% of the online population.

THE ONLINE SHOPPING PROCESS

Consumers

find a product of interest by visiting the website of the retailer directly, or do a search across many different vendors using a shopping search engine.

Retailer

uses shopping cart software

receives E-mail Confirmation
Continue....
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Consumer

THE ONLINE SHOPPING PROCESS

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THE PAYMENT PROCESS

Online shoppers commonly use credit card to make payments, however some system enable users to create accounts and pay by alternative means, such as:

Billing to mobile phones and landlines Cash on delivery (C.O.D., offered by very few online stores) Check Debit card Direct debit in some countries Gift cards Postal money order Wire transfer/delivery on payment

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PRODUCT DELIVERY PROCESS

Once a payment has been accepted the goods or services can be delivered in the following ways.
1. 2. 3. 4. 5. 6.

Downloading Drop shipping In-store pickup Printing Shipping Will call

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ADVANTAGES

1.
2. 3. 4. 5.

Convenience Information and reviews Price and selection Easy access to consumer reviews No pressure sales

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DISADVANTAGES

Fraud

and security concerns Lack of full cost disclosure Privacy

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COMMENTS

Some Dos and Donts for Online Shopping Only buy those brands and/or products which are not available except online. Keep a budget before filling up the shopping cart like a shopping crazed maniac. It also helps if you make a list of stuff you want before hand and sticking to the list. Contact customer care to get a feel of the customer service. Tell them you are interested in shopping at their website and were wondering how flexible their return policy was, or when will they restock products etc. Sign up for their newsletter to know about new launches, discounts and other news. Avoid ordering Shoes and Clothes online if youre not sure about the international size units. Most websites have size charts but it can be a bit tricky figuring them out. If you do end up with a shoe too big then returning it becomes a big hassle not to mention expensive. Avoid using debit cards/bank transfers. Print or save records of your online transactions.

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THANK YOU

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