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Presented By :

Shraddha Saran Shruti Shubham Gupta Somya Chaturvedi Vishal Soni Mr. Krishna Mohan Mishra

Project guide :

INTRODUCTION TO IVRS
IVRS means Interactive Voice Response System. It serves as a bridge between people and computer

databases It is used to enable the caller to retrieve the information from database, enter information into database or both. The telephone user can access the information from anywhere at anytime simply by dialing a specified number and following an on-line instruction when a connection has been established

INTRODUCTION TO IVRS
When connecting an Inter-voice system into telephone lines the applications can handle either incoming or outgoing calls and then perform the following voice processing features: DTMF or pulse tone input Provides unlimited pre- recorded voice messages Live recording of customer messages Accesses or stores information to and from the back-end host, database or the Internet Uses leading speech recognition technology to process either spoken words or full sentence.

OPERATION
Caller dials the IVRS service number.

The computer waits for a specified number of ringing tones

at the end of which, the connection is established.


The connection is established by lifting the handset of

telephone base from ONHOOK condition.


Now, a pre-recorded voice greets the caller conforming that

the number dialled corresponding to the particular service.


Next, the menu is presented to the caller again in the voice

form, giving him the various options to choose from.

OPERATION
The information to be relayed back is confidential, then the

system may asks the dialler, to feed in a password number. The database is accordingly referenced and the necessary information is obtained. Next, the same information is put across to the user in voice. The caller generally given the option to : Repeat whatever information was voiced to him. Repeat the choices. Break the call by restarting ON-HOOK condition

COMPONENTS
DTMF decoder(MT-8870D) Serial Port(DB-9) Mobile Phone LED

Microcontroller(PIC-16F72)
Computer System RS-232 Cable 4MHz Crystal Oscillator Step Down Transformer

COMPONENTS
Full Wave Rectifier Switch

Voltage Regulator IC(7805)


Resistors Diode

Capacitors

The DTMF decoder to be used

DTMF Decoder

TOUCH TONE KEY PAD in our project will be MT8870D In DTMF signalling, two frequencies are allocated to each digit in the push button keypad. The main function of the DTMF decoder is to detect the two frequencies. Touching a button generates a tone, which is a combination of two frequencies, one from lower band and other from upper band.

Microcontroller
Microcontroller to be used

in our project is PIC-16F72 It is a low-power, highperformance CMOS 8-bit microcontroller with 2K byte flash PEROM. It is a 28 pin IC.

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MAX-232
The MAX-232 converts

from RS232 voltage levels to TTL voltage levels and vice versa. One advantage of the MAX232 chip is that it uses +5V power source which, is the same as the source voltage for the 8051.

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MAX-232
It has two set of line drivers for transferring and

receiving data. The line drivers used for TxD are called T1 and T2, while the line driver for RxD are designated as R1 and R2. MAX232 requires four capacitors ranging from 1 to 22 micro farad. The most widely used value for these capacitors is 22 micro farad.

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VOLTAGE REGULATOR

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TRANSFORMER

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HARDWARE
Basic microcontroller based hardware
To interface telephone lines Give command serial to PC Ring detection circuit Protection circuit To provide various control signals

Telephone line Interfacing circuit

DTMF Decoder circuit

To detect DTMF pulses on telephone lines

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SOFTWARE
Basic application software for Microcontroller(using

Keil compiler)

I/O Port Functionality

DTMF Decoder 8870 Driver

Serial Communication Driver

PC Side: WIN32 Application Software(using Visual

Real time application Support

basic)

Voters database

Audio output support

Serial communication Driver

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VISUAL BASIC
It is a high level programming language evolved

from earlier DOS version called BASIC. In VISUAL BASIC, programming is done in a graphical environment. It provides ready to use components. VISUAL BASIC program is made up of many subprograms, each has its own program codes each can be executed independently & at the same time.

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HARDWARE
Transformer
Full Wave Rectifier

10V DC to 5 DC

Voltage Regulator (DM-7805)

(220V AC to 10V AC)

(10V AC to 10V DC)

Microcontroller (PIC-16F72)

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ADVANTAGES OF IVRS
Dynamic reduction in operational costs.

Provide security.
Provide safety. Small in size. Easy to operate.

Installation is easy.

Save time by getting the caller to the correct

department quicker.

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APPLICATIONS
College And Industry Automation

Call Centre Routing

Bank Balance Inquiry

Stock Lookup And Quotes Political Polls

Customer Satisfaction Surveys


Order Entry And Tracking Information Lookup Movie Schedules