Professional Documents
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What is Knowledge ?
Information that changes something or somebodybecoming grounds for action by making an individual, or institution capable of different, more effective action.
Definitions
KM is the art of creating value from the
intangible assets of an organization [Sveiby] Knowledge Management consists in the identification, optimization, and dynamic management of the intellectual assets possessed in explicit or implicit form by persons or communities. [Snowden] Managing knowledge = managing mindfully an end to end, cycling process that links data, through information and knowledge, to action [Callioni]
Knowledge Sharing Requires a Conduit to Happen Systemically Technology is the conduit Knowledge Sharing Requires Trust KM embraces both the Knowledge Based organization and the
Learning Organization
KM has planned architectural frameworks
KM The process
Collect Identify Classify
Create
Knowledge Repository
Organize/ Store
Use/Exploit
Access
Share/ Disseminate
concept suggesting its prudent to manage the intellectual assets of an enterprise, to cultivate for advantage in the marketplace KM is complex, integrative with other disciplines Old skills and abilities dont necessarily work in KM environment must be redefined, polished, updated Principles and concepts are not new- whats new is the merger with technology to do so and practical applications
What is in Practice
Knowledge Teams - multi-disciplinary, crossfunctional Knowledge (Data)bases - experts, best practice Knowledge Centres - hubs of knowledge Learning Organization - personal/team/org development Communities of Practice - peers in execution of work Technology Infrastructure - Intranets, Domino,
needed Organizational Memory - do we know what we know? Knowledge in Relationships - richness and depth Knowledge Assets - intellectual capital
Cases
Glaxo Wellcome