INFORMATION SYSTEMS IN AUTOMOBILE INDUSTRY

What is an Information System?

An organized combination of
People Hardware and software Communication networks Data resources Policies and procedures

This system
Stores, retrieves, transforms, and disseminates information in an organization

Information Technologies
Information Systems
All the components and resources necessary to deliver information and functions to the organization Could be paper based

Information Technologies
Hardware, software, networking, data management

Our focus will be on computer-based information systems (CBIS)

What Should Business Professionals Know?

Fundamental Roles of IS in Business

INTRODUCTION TO THE AUTOMOBILE INDUSTRY

VARIOUS FIELDS-DEPENDANCE ON IT
Vehicles fuel supplies manufacturing suppliers parts and maintenance service insurance ownership registration

PRODUCT MANAGEMENT CYCLE

RESEARCH AND DEVELOPMENT

POST SALES SERVICES

MANAGEMENT

MANUFACTUR ING

SALES

PROMINENCE OF IT IN AUTOMOBILE
Vehicle Operations
Many microprocessor modules are dedicated to operating the vehicle. eg:-The engine control unit (ECU) manages spark plug timing and maintains the prescribed mix of fuel to air and fuel emissions.

 Passenger Safety
A microprocessor module controls the anti-locking brake system (ABS), traction, sway stability and lane drift. The latest microprocessors sense an imminent collision and trigger the braking system. General Motors OnStar system includes wireless communication, global satellite position systems (GPS) and a network of call/data centers. OnStar also can do remote vehicle diagnostics and warn the driver of any future problems.

HYPERION
It is used to analyze budgets, consolidate accounts. Conduct financial reporting. Valuable inputs to senior management. Helps in forecasting.

ORACLE PURCHASING
Manage the procurement of different goods. Ensures control over the cost.

ORACLE CONSULTING
Oracle Consulting ensured a fast, problem-free
installation by employing Oracles Business Flow Acceleratorsan implementation approach that leverages predefined business flow templates to reduce the time and cost associated with application deployments.

DATA MANAGEMENT SYSTEM

Keeps a record of enquiries and can generate timely reports. It can generate a performa invoice for the customer. Continuously keeps a record of enquiry till the enquiry is closed. Generates several reports that helps the management.

MIS IN MARUTI

1. ORACLE FINANCIAL

To analyze budgets and consolidate accounts

Lowered procurement costs by streamlining purchasing process

Provided HR staff with greater control

Ensured a smooth rollout

Senior managers have visibility into business performance

Promotes user acceptance by developing extensive training programs to help staff transition to the new system.

2. ORACLE HUMAN RESOURCES Helps in better control over HR functions such as recruitment, payroll, compensation management, staff development etc.

The details of each employee are stored into a single database.

To determine the skill level of various employees, and ensure there are proper training programs in place to advance their knowledge. Developed Oracle Self-Service HR to free HR staff. Staff are encouraged to update their details and apply for vacation time using the system. Their managers can then approve the request online.

3. CUSTOMER INTERACTION SYSTEM (C.I.S.)

Data are collected by the agent.

All daily inquires are feed in the system and Appointments are taken accordingly.

4. DEALER MANAGEMENT SYSTEM (D.M.S.)

All the data collected by the various dealers and showrooms is processed in D.M.S. PROCESS FLOW involves : Pre-sales -> Sales -> Post sales

Management Information System in Tata Motors

About Tata Motors

Established in 1945. Tata Motors is South Asias largest automobile company. Over 6.5 million Tata vehicles have driven on Indian roads since the first one rolled out on 1954.

Software Used By TATA Motors

Seibel customer relation management software by Oracle. BMC software to integrate various IT service mgmt. disciplines into a single unified solutions. DELMIA software:- It is a digital manufacturing solution and allows TATA Motors to virtually define, plan, create, monitor and control all production process. SAP as the ERP package.

Benefits of SAP as the ERP package

Manages the complete vehicle order-todelivery process Assists in manufacture and deliver of components Handles warranty claims with efficiency and accuracy Enhances dealership management.

Information system used in Volkswagen AD

Production
Hybrid Production Electronic Data Interchange EDI Material call off, Dispatch advice, Self Billing Invoice message

Other Systems Used

SAP GANESH Quality
BEON systems TEVON NOLIS

Design
HYPER KVS AVON

After Sales Service

Offboard Diagnostic Information System ODIS AposPro supports service processes erWin webshop

ODIS

VAS 5000 series

 MRS

 i - CROP

 CTDMS