AHSAN DILEEP

No: 2

Content

Meaning Principles Techniques Implementation.

Meaning
Knowledge management - management of knowledge From the view point of stake holders, knowledge management is that process and phenomenon which entrance their ability to facilitate learning and learn relevant concepts effectively through better management information in right context

Definition
Systematic leveraging of information to improve organizational innovations, responsiveness, productivity and competence. Ruggles and Sarvary a process of knowledge creation, validation, presentation, distribution and application Rosenberg

Principles of Knowledge Management

Knowledge is messy Knowledge travels via language Knowledge doesnt grow for ever No one is in charge The more you try to pin knowledge down, the more it slips away. There is no one solution You cant impose rules and systems

Techniques of Knowledge Management

Brainstorming Unstructured approach to generate ideas about a problem for creative solution. - process involved a) setting the objective b) idea generation c) Idea evaluation d) Select with consensus

Delphi Method It is a survey of experts - a series of questionnaires are used to solve difficult problems. use experts to make predictions and forecast about future events with out meeting face to face Delphi method is used for demand forecast, project market trends, identify future problems etc.. Consensus decision making It involves making a choice from available alternatives. consensus doesnt necessarily means unanimity, it means sharing of differences, listening to each other, accepting the final choice inspite of the differences.

Black boarding/ Groupware Bringing a group of experts together in a room with a large blackboard. - experts use blackboard as their work space. - each experts has an equal chance to contribute to the solution via the board.

Implementation of Knowledge Management

1)

Steps for implementing knowledge management Document knowledge components.

All possible sources of knowledge components are identified. reduce the impact on the company if person retires or leaves the organization. This procedure will retain information with in the organization.

Capturing tacit categorizing.

Once

and

explicit

information

and

the source is identified, measures were taken to

Cont.
3) Transferring knowledge components. There are several way to transfer information in an organization. 4)Monitoring changes. Continuously monitor the changes made after implementing the KM. It is the duty of the KM manager to monitor the changes made after implementing KM.

REFERENCE

Dr. B. Rathan Reddy, Knowledge Management: tools for business development, Himalaya Publishing House,Mumbai, 2007.