TOTAL QUALITY MANAGEMENT

The TEAM Arun Kumar M Karthik V Praveen T.S Rajesh V Saravanakumar D

TOTAL QUALITY MANAGEMENT

Quality Council
To provide an overall direction in order to build quality into the culture It is the driver for the TQM engine A council composed of CEO, Functional managers & a coordinator or consultant

Duties of Quality Council

Core values, vision, mission & quality policy statement Strategic long term plan with goals and annual quality improvement program with objectives Create total education & training plan Determine & Continually monitor cost of poor quality

Duties of Quality Council

Determine performance measures for organization, approve & monitor them Continually determine those projects that improve processes, particularly those that affect external & internal customer satisfaction Establish multifunctional project & work group teams & monitor their progress Establish or revise the recognition & reward system to account for the new way of doing business

Why NABH as Benchmark

National Accreditation Board for Hospitals

& Healthcare Providers (NABH) is a

constituent board of Quality Council of

India, set up to establish and operate

accreditation programme for healthcare

organizations

NABH Duties
Patient Centered Standards 1. Access, Assessment and Continuity of Care (AAC) 15. 2. Care of Patients (COP) 18. 3. Management of Medication (MOM) 13. 4. Patient Rights and Education (PRE) - 6. 5. Hospital Infection Control (HIC)- 9.

NABH Duties
Organisation Centered Standards 6. Continuous Quality Improvement (CQI) - 6. 7. Responsibilities of Management (ROM) - 5. 8. Facility Management and Safety (FMS) 9. 9. Human Resource Management (HRM) - 13. 10. Information Management System (IMS) - 7.

Data Analysis KHM & APOLLO

Duties AAC COP MOM PRE HIC CQI ROM FMS KHM Hospital Anna Nagar Apollo Specialty Hospital, Anna Salai,

HRM IMS

Strengths and Weakness of Quality Council

STRENGTH
Voice and Morale Unnecessary Steps

WEAKNESS
Consumes too much Time and Effort Practitioners should be Trained

Eliminates Redundancy
Saves Time , Money and Resources Increases Efficiency and Effectiveness

Proper Communication needed

Fails during Contingency Fails to identify and quantify

Lessons Learned
Planning on Efforts Demanded - From Slide Template to Delegation Of Slides Data Collection Milking a Cow is never a Cake walk!!! Data Analysis Getting the VITAL FEW AND TRIVIAL MANY