COMMUNICATION SKILLS

Dr. Tran, Van Hoai Faculty of Computer Science and Engineering HCMC Uni. of Technology hoai@cse.hcmut.edu.vn

What is COMMUNICATION ?

communicate (English) =
Latin:

communicare = make common + share Merriam-Webster: to transmit information, thought, or feeling so that it is satisfactorily received or understood

Powerful skill for students, engineers, business man

2007-2008

Dr. Tran, Van Hoai

Communication skills

Oral
Presentation Audience Awareness Critical Listening Body Language

Written
Academic Writing Revision and Editing Critical Reading Presentation of Data

Non-Verbal
Audience Awareness Personal Presentation Body Language

2007-2008

Dr. Tran, Van Hoai

Communication skills

Mind map
Communication skills
2007-2008
Dr. Tran, Van Hoai

Why communication skills needed?

Damaging

professional growth Limiting movement to top management positions

2007-2008

Dr. Tran, Van Hoai

Communication skills

If no communication skills

Listening: heart of communication

Communication skills

About 80% of each day listening About 40% of professional salary earned by listening

Increasing

as you climb the professional ladder

Issues
Reflective

listening Physical listening

2007-2008

Dr. Tran, Van Hoai

Reflective listening
listen

for prevailing emotion put yourself in the speaker shoes

How to do
indicate

your interest Don't interrupt speaker Involve your whole body (e.g., good eye contact) Make speaker pay attention (e.g., "Hmmm", "Really", "That's interesting")

2007-2008

Dr. Tran, Van Hoai

Communication skills

Focusing on

Physical listening
eyes

shoulder
arms legs and

2007-2008

Dr. Tran, Van Hoai

Communication skills

Giving physical attention to speaker

How to say vs. What to say

Communication skills

How is often more important than What Non-verbal components:

Eye

contact Bodyposture(tth) Distance contact Facial expressions Gestures(iub) Vocal tone Fluency Timing Clothing
2007-2008
Dr. Tran, Van Hoai

Public speaking (1)

To

entertain To inform To inspire To convince To persuade

2007-2008

Dr. Tran, Van Hoai

Communication skills

Purposes

Public speaking (2)

Introduction:

to attract the listener Body: organized logically in order to be rememberd by listener

Speeches should not contain more than 4 major points

Conclusion:

to review main points and challenges

2007-2008

Dr. Tran, Van Hoai

Communication skills

3 parts

Principles of poor writing

Communication skills

Ignore the reader Be verbose (di dng), vague (mh), pompous(khoatrng) Do not revise (xemli)

2007-2008

Dr. Tran, Van Hoai

Writing
Communication skills

The more you know, the easier and more effective your writing Can you explain in your own words to someone knowing less than you do ?

If

not, research more

2007-2008

Dr. Tran, Van Hoai

Systematic approach for writing

Communication skills

Research the topic Plan

Do

I know my subject? Do I know my reader? Is this writing necessary?

Draft Eliminate useless words/sentences Polish Proofread

2007-2008

Dr. Tran, Van Hoai

Assertive yourself
Passive Aggressive Assertive

Assertiveness = foundation of effective communication Basic formula of assertive statements = "When you (feeling nonjudgmentally), I feel (disclose feelings) because (clarify effect). I prefer (discrete desire)"

2007-2008

Dr. Tran, Van Hoai

Communication skills

Human behavour

More tips
Communication skills

Learn from mistakes Reflect personal style Paragraph power

topic

sentence transition sentence

Sentence savvy (khn kho)

Sentence is 15-22 words long Breaking long sentences to shorter

ones

2007-2008

Dr. Tran, Van Hoai