INTRODUCTION

Managing Travel Business

UNIT 1 TRAVEL AGENCY & TOUR OPERATION

BUSINESS History and growth of travel agency. Definition of travel agency and difference between travel agency and tour operation business. How travel agency operates. Approval to travel agency by Department of Tourism IATA rules and regulations for approval of travel agency

UNIT 2 FUNCTIONS OF TRAVEL AGENT & TOUR

OPERATOR Understanding functions of travel agency Source of income of travel agency Popular travel trade abbreviations and terms Functions of a tour operator Sources of income of a tour operator Organization structure of a travel agency Case study on various travel agency and tour operation business

UNIT 3
Preparing for work in travel operation: appearance of staff, working area, agencys internal environment, etc. Filing system in a travel agency Effective communication in travel agency Services provided by domestic counter Concept of tour itinerary and preparation of tour itinerary, types of accommodations Tour costing

UNIT 4 TRAVEL FORMALITIES

Passport Visa Taxes Customs Currency Travel insurance Services provided by international counter Travel related vouchers like MCO, PTA, PSR etc Procedure for domestic and international hotel reservations/cancellations, preparation of hotel and other service vouchers etc RBI guidelines regarding foreign exchange transactions