Unit-4 KNOWLEDGE MANAGEMENT

Knowledge management
KM is a process which helps organizations to

identify, select, organize, disseminate, and transfer important information and expertise that are part of organizations memory. Structuring of knowledge enables effective and efficient problem solving , dynamic learning , strategic planning , and decision making

Knowledge
Knowledge is very distinct from data and

information. Knowledge is information that is contextual, relevant, and actionable. Data are a collection of facts , measurements, and statistics. Information is processed data that are timely and accurate.

Data , Information and Knowledge

processed Relevant and actionable

INFORMATION

DATA
KNOWLEDGE Relevant and actionable

Characteristics of KM
Extraordinary leverage and increasing returns

Fragmentation , Leakage, and the need to

refresh Uncertain value Uncertain value of sharing Rooted in time

Knowledge management Life Cycle

Create knowledge

Capture knowledge
Refine knowledge Store knowledge Manage knowledge Disseminate knowledge

Organizational learning and memory

Learning organization

Organizational memory
Organizational learning Organizational culture

Knowledge Management Activities

Knowledge creation

Knowledge sharing
Knowledge seeking

Approaches to Knowledge management

Process approach

Practice approach
Best practices

IT in Knowledge Management
KM systems are developed using three sets

of technologies communication, collaboration, and storage and retrieval Several technologies supported KM are: Artificial intelligence Intelligent agents Knowledge discovery databases Extensible markup Language (XML)