BLSE Qualifications

Company

LCSP permission required to use client name

Client context
The client elected to roll-out a global Continuous Process Improvement (Enterprise Lean Six Sigma) initiative in an effort to better fulfill its mission of supporting the Warfighter The objectives of the initiative were to instill a culture of efficiency and innovation among personnel, and generate savings to build the future Naval force The client faced numerous challenges to program rollout, including: Multiple and concurrent new initiatives, including an ERP implementation Lack of familiarity and general uncertainty of The client personnel with the nature of Lean Six Sigma and potential impacts to daily work and responsibility Previous indication by personnel that they did not feel adequately recognized for their accomplishments under the current rewards and recognition framework

The brief
Deloitte Consulting was engaged to assist with the global deployment of the organizations Continuous Process Improvement (Enterprise Lean Six Sigma) initiative As the program had already began rollout, The client required support to incentivize leadership and the workforce to adopt and institutionalize Lean processes Initial focus for Deloitte team revolved around development of: Brand and logo strategy to better promote the program Associated and supportive rewards and recognition strategy to garner support and excitement among the workforce

Military Supply Company

Key contacts
Ed Van Buren Partner emvanburen@deloitte.com 703 216 4581 Jason Manstof Manager jmanstof@deloitte.com 202 431 1569 Susie Marlow Senior Consultant smarlow@deloitte.com 202 309 6903 Matt Jennings Analyst matjennings@deloitte.com 571 232 0959

Our approach
Conducted best-practice research in the areas of brand management, rewards and recognition, and workforce motivation / alignment Leveraged BLSE Strategy Articulation Framework and DMAIC (Define Measure Analyze Improve Control) methodology to drive and develop initial list of Business Critical Events Hosted and facilitated Deep Dive interactive workshops to educate, graphically demonstrate, and brainstorm the enabling relationship between aligned rewards, focused behaviors, Business Critical Events (deemed key events) and strategic initiative success and integration Gathered data from workshops, and synthesized into key behavior and motivational / aligned rewards categories Developed final report on key behaviors, targeted rewards, and brand / logo options and considerations to drive program success Built model of business-aligned rewards framework able for immediate deployment Developed roadmap and considerations for further enterprise program rollout, with a focus on: Program Management Strategic Communications Competency Development / Modeling Total Rewards

Achievements
As noted by client Enterprise Program Director, assisted in overall initiative deployment success through: Providing assistance in identifying and prioritizing the most critical aspects of deployment Assisting in re-energizing initiative deployment and distinguishing Continuous Process Improvement efforts from concurrent efforts at other Commands Providing key communication pieces for Roadshows that reinforced deployment and enterprise workforce goals of Continuous Process Improvement projects Articulating importance of rewards and recognition for deployment success

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