According to one study in a face to face situation

- 7 % of the meaning is derived from word symbols

- 38 % from voice tone and inflection - 55% from bodily movements (particularly facial)and

gestures In all 93% of the meaning in face to face communication is transferred through non verbal symbols.

Non Verbal communication

Consider this situation

- Boss tells his staff that he welcomes suggestion

- You grab the opportunity and fix an appointment with your

boss You give your suggestion Boss focuses his gaze directly on you Clenches his jaw muscles & begins to frown At the end of your remarks /boss abruptly rises from his chair and says Thank you for your ideas

Observations
Note the non verbal behaviour of THE BOSS It is contradicting the verbal communications The boss does not actually seems to be interested in

welcoming suggestions
Hence not listening to your ideas

Non Verbal communication

You are on a committee for interviewing applicants for the job

of Customer Relationship Manager

You notice that one of the CVs seems to be attractive grade

wise and university wise

During the interview you notice that the applicant rarely

looks into your eyes

Observations
- Job applicant does not seem to be confident at all to handle his job despite his impressive particulars

- This type of situations keeps arising in routine where we make important judgments from observing the non verbal clues about the other person

Non Verbal Communication

Importance of study of non verbal communication

- One can learn about the affective and emotional states of the other people through non verbal behaviours
- Many first impressions are formed through non verbal clues
- Non verbal communication has value in human

interaction
- Most of our non verbal actions are not easily controlled

consciously

Characteristics of Non-Verbal Communication

1. Non verbal behaviour always has a communicative value
You intentions are not to send non verbal messages

But a lot is communicated through your appearance, movement &

facial expression,
Every nuance of your voice has the potential to convey message

2. Non verbal communication is powerful

We form impression of others based on physical appearance &

behaviour
When non verbal behaviour contradicts verbal message-non verbal

clues become important

Every nuance of your voice has the potential to convey a message

Characteristics of Non-Verbal Communication

3. It expresses attitude
How the other person feels about your state of mind, general

interest, liking, disagreements, amusements etc

Most non verbal behaviour is culture bound
Certain types of non verbal behaviours are universal - like

expressions of happiness/fear/surprise/anger/distrust
Many non verbal behavious vary from culture to

culture/example the nod

Characteristics
4. It is ambiguous
Does a yawn signal boredom or fatigue? Is the subordinate trembling with nervousness or cold?

Most of the non verbal communications have multitudes of meaning and it is difficult to assume the true meaning in the given case