UNIVERSIDAD AUTÓNOMA DE

TAMAULIPAS
F.C.A.C.S. DIVISIÓN DE ESTUDIOS DE
POSGRADO
Comportamiento Organizacional (Seminario)
Dr. Homero Aguirre Milling

Organizational Behavior
Robbins & Judge
12th Edition

Emotions and Moods

EQUIPO 9
Gladys Garza  Victor Bello  Manuel J. Chavira
Emotions Can Be Powerful
1. The “Myth of Rationality”
 The emotions were seen as irrational
 Managers tried to make emotion-free environments

2. It was believed that any emotion

is disruptive
 Original OB focus was on strong negative emotions
 Emotions were believed to interfere with efficiency

Emotions can not be separated

from the workplace and from the
study of OB
Introduction
Differentiate Emotions from
Moods
 Affect
A broad range of emotions that people experience,
made of Emotions and Moods

Emotions Moods
Feelings that tend to
Intense feelings that
be less intense than
are directed at
emotions and that
someone or
lack a contextual
something
stimulus

LO 1: Differentiate Emotions from

LO 1: Differentiate Emotions from
 While not universally accepted, there appear to be six
basic emotions:
 Anger  Fear
 Sadness  Happiness
 Disgust  Surprise

 All other emotions are subsumed under these six

 May even be placed in a spectrum of emotion

LO 1: Differentiate Emotions from

 Tenso Alerta

Entusiasmado
Nervioso

Eufórico
Presionado

Feliz
Disgustado

Triste Contento

Deprimido Sereno

Aburrido
Relajado

Cansado Calmado

LO 1: Differentiate Emotions from

Discuss the Different Aspects
of Emotions
Do Emotions Make Us Irrational?
 It has been believed that expressing emotions publicly
may be damaging to social and professional status
since they make us seem weak, brittle or irrational

 Recent researches show that emotions are critical to

rational thinking

 Emotions help us understand

the world around us, as shown
by the Phineas Gage case.

LO 2: Discuss the different aspects of emotions

What Functions Do Emotions
Serve?
 Darwin argued they developed over time to help
humans solve problems (survival problem-solving)

 Evolutionary psychology argues that we must

experience emotions we do because they serve a
purpose

 Not all researchers agree with this

assessment

LO 2: Discuss the different aspects of emotions

Identify the Sources of
Emotions and Moods
LO 3: Identify the Sources of Emotions and
LO 3: Identify the Sources of Emotions and
Show the Impact Emotional
Labor has on Employees
An employee’s expression of organizationally
desired emotions during interpersonal
transactions at work

 Project a friendly demeanor and smile

 Emotional Dissonance: Project one

emotion while simultaneously feel
another

 Bottle up feelings of frustration,

anger and resentment

LO 4: Show the Impact Emotional Labor has on

 Felt: An individual’s actual emotions

 Displayed: Emotions organizationally

required and considered appropriate
in a given job. The person has to act to
keep the job:
• Surface Acting

• Deep Acting

LO 4: Show the Impact Emotional Labor has on

Describe Affective Events
Theory and Identify its
Applications
 Demonstrates that employees react
emotionally to things that happen to them
at work

 Emotions provide valuable insights into

understanding behavior

Employees and managers

should not ignore emotions
and the events that cause them

LO 5: Describe Affective Events Theory and Identify its

Work Environment
 Characteristics of the job
 Job Demands
 Requirements for emotional labor

Job
Satisfactio
Emotiona
n
Work l
Events Reaction
 Daily hassles
s
 Daily uplifts
 Positive Job
 Negative Performan
Personal ce
Dispositions
 Personality
 Mood

LO 5: Describe Affective Events Theory and Identify its

Contrast the Evidence for and
Against the Existence of
Emotional Intelligence
 Self-Awareness (know how you feel)
 Self-Management (manage your emotions
and impulses)
 Self-Motivation (can motivate yourself &
persist)
 Empathy (sense & understand what others
feel)
 Social Skills (can handle the emotions of
others)

LO 6: The Existence of Emotional Intelligence

Apply Concepts about
Emotions and Moods to
Specific OB Issues
 Decision
Making

Selecti Motivatio
on n

OB
Applications Leadershi
Creativit
of p
y
Emotions
Custom and Moods
er
Negotiati
Services on
Deviant
Job
Workplac
Attitud e
es
Behaviors
LO 7: Apply Concepts to Specific OB Issues
Contrast the Experience,
Interpretation and Expression
of Emotions across Cultures
 Does the Degree to Which People
Experience Emotions Vary Across Cultures?

Do Peoples' Interpretations of

Emotions Vary Across Cultures?

Do The Norms for the

Expression of Emotions
Differ Across Cultures?

LO 8: Emotions Across Cultures

 Conclusiones
 Los estados de ánimo son más generales que las
emociones y ambos influyen en el CO.

 No se debe ignorar ni intentar controlar el

aspecto emocional de los empleados porque
tomando en cuenta las emociones de la gente se
puede predecir mejor su comportamiento.

 Las emociones nos ayudan a tomar mejores

decisiones porque afectan a nuestra percepción
del entorno.

 La manera de expresar y experimentar las

emociones varía de acuerdo con cada cultura
regional.
 UNIVERSIDAD AUTÓNOMA DE
TAMAULIPAS
F.C.A.C.S. DIVISIÓN DE ESTUDIOS DE
POSGRADO
Comportamiento Organizacional (Seminario)
Dr. Homero Aguirre Milling

Organizational Behavior
Robbins & Judge
12th Edition

Emotions and Moods

EQUIPO 9
Gladys Garza  Victor Bello  Manuel J. Chavira