Professional Documents
Culture Documents
Brand
A BRAND is the combination of NAME WORDS SYMBOLS DESIGN that identifies the product & its company and differentiates it from competition.
Brands give a buyer ease of identification Brands are developed over time through
Advertisements containing consistent messaging Recommendations from friends, family members or colleagues Interactions with a company and its representatives Real-life experiences using a product or service (the most important element of establishing a brand)
Once developed, brands provide an umbrella under which many different products can be offered providing a company tremendous economic leverage and strategic advantage in generating awareness of their offerings in the marketplace
Brand Promise The commitment you make to prospects and customers Customers Question - If I engage in a relationship with a company, what can I expect? The primary benefit of a product or service Companies with the clearest brand promises have the strongest brands
Brand Attributes include all the unique ways to deliver brand promise The feature set that describes the customers experience with the company Common attributes might include unique quality, service standard, innovation and flexibility
Brand Personality Describes the human characteristics people experience when they encounter a brand The strongest influence on the emotional connection people feel toward your brand Often a brand personality matches the customers self-perception of their own personality or a personality they aspire to Common brand personalities include ruggedness, sophistication, excitement, competence or sincerity.
Experiential Value
Stories shape experience of the product
Symbolic Value
Stories imbue the product with values and identities
Brand Equity
Brand equity is the value associated with the tendency to purchase a product from a particular company in a market where all products are identical.
Stated another way, brand equity is the additional price a firm can charge for its product over the competition assuming the products are the same.
Awareness Enhances the firms Marketing efficiency & effectiveness Brand loyalty Prices/Margins Trade Leverage Competitive Adv
Brand Equity
Brand Image
Strength of Brand Associations
(Fevicol.Glue)
Establish proper BRAND IDENTITY Create the appropriate BRAND MEANING Elicit the right BRAND RESPONSES Forge appropriate BRAND RELATIONSHIPS
Brand credibility
Expertise Trustworthiness Likability
(HP Printers)
Brand consideration
Relevance (Shark ??)
(Caretaker Government?)
Brand superiority
Differentiation
Strategy Drivers
Environment Changes
Competitive benchmarking
Brand Engineering
Product design Service delivery Service quality packaging Advertising Personal selling Public relations
Corporate communications
Pricing promotions
Corporate actions